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Topic: RWAP Question

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Subject: RWAP Question
Date Posted: 1/24/2013 8:29 PM ET
Member Since: 4/2/2009
Posts: 16
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I had a RWAP book today and the sender says she will only refund my credit if I return the book to her. She appears to be a new member and I am afraid if I do send it back she might send it to someone else. Am I required to send the book back? I was under the impression that I didn't have to do this but since I have only ever had one other RWAP I am at a loss. This books was stained, and water stained. (yes that is a dead bug) It has a torn cover (which I would not have minded so much) and it has a strong odor.  I know it is an old book but this thing is awful.

Any advice would be welcome.

 

I am not going to post all the pics I took, but this is the one that made me the most upset.

http://flic.kr/p/dPkz5Z

 

 

 



Last Edited on: 1/24/13 8:34 PM ET - Total times edited: 2
Date Posted: 1/24/2013 8:40 PM ET
Member Since: 9/8/2009
Posts: 613
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Oh my goodness, ewwwwww.  Double ewwww...

No, you're not required to mail the book back and are still entitled of your credit back regardness. 

Date Posted: 1/24/2013 9:09 PM ET
Member Since: 1/23/2010
Posts: 2,280
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You do not have to return the book. If the sender wants the book returned they have to send you two credits. One to cover your original credit and one credit (or some other form of compensation the two of you agree to) to cover the cost of return postage. If you are returning the book they are required to send you both credits first.

chances are when you tell them about the second credit they will pass. Then you would be free to trash the unpostable.

I know I have read the section of the guidelines that covers the returning of RWAPs but I couldn't find it just now. Sometimes specific guidelines are a challenge to find.



Last Edited on: 1/24/13 9:15 PM ET - Total times edited: 2
Barb S. (okbye) - ,
Date Posted: 1/24/2013 9:11 PM ET
Member Since: 3/14/2011
Posts: 5,767
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That's bad, not even a tiny bit of doubt that it's not postable.

If she wants it back she has to send you two credits or one credit and the postage in some other form, cash or stamps. Either way she has to pay for it's return trip. There's a section in the rules especially for this issue if she doesn't believe you, I'm sure the copy and pasters will be along any time to post it. :) 

Date Posted: 1/24/2013 9:20 PM ET
Member Since: 2/23/2008
Posts: 170
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She has to return your credit for the bad book even if you don't return the book. She can't hold the credit hostage. Like they said above she has to give you 2 credits before you return the book. If she refuses to return the credit for the book, your option is to mark the problem unresolved.

Remember that the requestor is not required to send a problem book back at his or her expense. The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books.

  • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
  • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).


Last Edited on: 1/24/13 9:26 PM ET - Total times edited: 1
Date Posted: 1/24/2013 9:47 PM ET
Member Since: 12/28/2006
Posts: 14,171
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IIRC the receiver is not obligated to return the unpostable book.  If you choose to do so, PBS guidelines are very clear that the refund credit and postage (credit or other agreed upon reimbursement) must be received prior to returning the book.

From the help documents:

  • Remember that the requestor is not required to send a problem book back at his or her expense.   The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books.
    • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
    • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).

 

ETA - As Sara mentioned, the sender cannot hold the RWAP credit hostage for the book return.



Last Edited on: 1/24/13 9:49 PM ET - Total times edited: 1
Date Posted: 1/24/2013 10:04 PM ET
Member Since: 12/31/2009
Posts: 3,995
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That is absolutely freaking nasty. I'd suggest you copy and paste the help doc section that Sarah provided into your PM to her, give her a time limit to return your credit, and mark it unresolved if she doesn't. Agreeing to accept compensation to return the book is completely your decision. If you have the fortitude to touch that piece of crap long enough to re-wrap it, I commend you.

This is my standard RWAP message for sender damaged books:

Thank you for sending the book. Unfortunately this book has liquid damage, which makes it unpostable by site guidelines. 

I would like a credit refund, which can be accomplished by clicking "Give Refund" in your transaction archive on the Request Details page for this swap. If you would like the book back, I will be happy to mail it to you if you will provide postage in the form of an additional credit or by sending a stamped mailer. If you have any questions regarding the postability of books on this site, please refer to the HELP DOCS. Thank you.

It's short, polite, and directs them to the help docs (and not to argue with me) if they have any questions about the rules. The couple of times I had to deal with an angry person, I just repeated that I wanted my credit returned, they had xx days to do so or I would mark the transaction as unresolved, and to go to the help docs for answers to their questions.

Good luck and keep us posted.

Nasty freaking bugs. Urk.

 

Date Posted: 1/24/2013 10:35 PM ET
Member Since: 4/2/2009
Posts: 16
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Thanks everyone for your advice. I sent her another message with the info you all gave me and she refunded my credit.  Now I can order it from another member and hopefully it will be a good copy.. :) I am going to chuck this copy in the bin.



Last Edited on: 1/24/13 10:36 PM ET - Total times edited: 1
Date Posted: 1/25/2013 12:54 AM ET
Member Since: 2/23/2008
Posts: 170
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I don't blame you for throwing it away. It made my skin crawl to look at the picture. I can't believe someone thought that was postable. Good luck with getting a good copy of the book.

Date Posted: 1/25/2013 5:19 PM ET
Member Since: 3/8/2007
Posts: 2,534
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Thats disgusting!  Glad you got your credit back.