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Topic: RWAP question

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Subject: RWAP question
Date Posted: 6/11/2015 2:06 PM ET
Member Since: 5/3/2010
Posts: 582
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I received a book that had an orange stain on the top edge of the pages of the last half of the book along with 3 pages that had  small orange crusty stuff stuck to it. One page was about quarter size  (of crusty orange stuff) with what looks like spot that looks similar to the top half of a finger, like how you would hold a book, in the middle of the page.

I asked for my credit back and was told that she felt that the book met all the requirements and that my standards for a used book were to high.

I would never send a book in that condition, Are my standards to high? your thoughts?

Thanks

Jane

zeke68 -
Date Posted: 6/11/2015 2:27 PM ET
Member Since: 10/30/2008
Posts: 2,810
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You are right, she is wrong.  Sounds to me like someone was eating Cheetos while they were reading and that's just gross to send a book with food stains.

She should have flipped thru the book before posting.

Date Posted: 6/11/2015 6:45 PM ET
Member Since: 1/3/2010
Posts: 15,526
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Definitely a RWAP. If the sender won't return your credit then us the 'contact us' button and ask TPTB to help.

Date Posted: 6/11/2015 8:46 PM ET
Member Since: 8/19/2007
Posts: 4,271
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Zeke - Cheetos seems to be the favorite of book readers of PBS.  I've received several books that when I got them looked ok (thumbed through them) but when I went to read them, there appeared to be orange Cheetos stains hidden in the book. LOL. Pat

zeke68 -
Date Posted: 6/11/2015 9:36 PM ET
Member Since: 10/30/2008
Posts: 2,810
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I've never received a Cheetos stained book here, but when I belonged to Booksfree, the paperback rental site, I'd get Cheetos books all the time. I've learned to recognize the signs.  laugh

Date Posted: 6/12/2015 12:49 AM ET
Member Since: 1/17/2009
Posts: 9,858
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I've gotten a Cheeto book before, Yes, it's gross, and yes, it's not allowed.

Unless your sender admits that the book was damaged, though, there is no point to contacting PBS about the transaction, because they do not get involved in problem transactions, unless the sender clearly admits guilt but then refuses to refund the credit. That's the only case where they are able to force a refund, other than that, they will not get involved.

Date Posted: 6/12/2015 3:44 AM ET
Member Since: 1/25/2010
Posts: 3,005
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Jane M.: I asked for my credit back and was told that she felt that the book met all the requirements and that my standards for a used book were to high.

I think that TPTB might side with you since her response was that the stains weren't a problem, not that there weren't stains.

Date Posted: 6/12/2015 7:41 AM ET
Member Since: 5/3/2010
Posts: 582
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I marked it "problem not resolved" in the transaction archive so her account will show that.

I don't get a lot of damaged books, they seem to come in spurts and I get 2 or 3 in a row. I just hope that this is a one time happening.

have a good weekend everyone and happy reading :)

Date Posted: 6/12/2015 9:16 PM ET
Member Since: 1/30/2010
Posts: 8,398
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I always copy and paste the conditions for swappability in the help center to those people, just in case they truly don't know. There it clearly states no stains are allowed. I also tell them exactly what the problem was. A lot of times they will deny the problem, but sometimes they really don't know the rules and occasionally admit it.

Date Posted: 6/13/2015 2:15 PM ET
Member Since: 4/28/2009
Posts: 9,658
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I too have gotten a book from here with Cheeto fingerprints......must be our membership's favorite snackage.  (I believe my family coined that word-- as in "Mom, you are in charge of 'snackage' for the road trip.")