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Topic: RWAP response - How should I answer

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Subject: RWAP response - How should I answer
Date Posted: 6/9/2011 8:31 AM ET
Member Since: 1/27/2010
Posts: 350
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I received a book with some staining on it earlier this week. I marked it RWAP. The sender requested I send pictures of the stains (which I did). 

She has refunded my credit but responded with this... 

"I have viewed the photos and though I don't believe that the stains will interfere with the books readability, I have refunded the credit.

I understand that according to the official rules that you don't have to accept books with stains.  However, I'm saddened that you can't accept it as is, in keeping with the spirit of the free exchange." 

What is a polite way to respond to her that although the book is readable it is not postable. I don't want someone else to have to deal with a RWAP from this person because she is sending not following the rules. 

Thanks for the advice! 

Date Posted: 6/9/2011 8:36 AM ET
Member Since: 10/27/2007
Posts: 2,284
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It doesn't appear that this member has a good grasp on the rules.  I would simply copy and paste the part (in Help section) that pertains to this.  My guess is if she continues to send out books this way more members will be unhappy and eventually her account will close.   

Date Posted: 6/9/2011 8:46 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I would just say politely that the book wasn't free to you. You had to pay to mail out a book to earn the credit. So the book she sent you cost you a book, postage and wrapping materials.  I would also add that you don't expect books to look new but just to meet the minimum guidelines. 

Date Posted: 6/9/2011 8:51 AM ET
Member Since: 11/11/2005
Posts: 5,238
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I would respond that I believe that the spirit of PBS is an exchange of used books (not necessarily free, there is a cost involved) that meet the posting guildelines.

Date Posted: 6/9/2011 8:55 AM ET
Member Since: 11/28/2010
Posts: 754
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spirit of the free exchange.

 

LOL.   That's good one! 

 

Date Posted: 6/9/2011 8:59 AM ET
Member Since: 8/27/2007
Posts: 3,326
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I wouldn't respond at all. You got your credit back. No amount of quoting the rules is going to change this behavior. How many times do we have to click "yes" that we know the book meets the posting requirements and the golden rule and whatever each time we list a book?

just let it go.

Date Posted: 6/9/2011 9:39 AM ET
Member Since: 11/15/2008
Posts: 3,308
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I agree with Denise.  I either wouldn't reply or would simply say : "Thank you for the prompt credit return.  I will mark this resolved".

The person who wrote that made a mistake and wants to put you on the defensive.  Since you have your credit, I feel like engaging at this point only  dignifies the attempt.

Date Posted: 6/9/2011 10:05 AM ET
Member Since: 4/30/2007
Posts: 2,728
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I guess I agree with not taking this any further...although part of me would really want to make this person understand that this perspective is just wrong.  I might say something like this: "I do understand and agree that the book is readable.  However, the book is not postable according to PBS guidelines.  I participate in this swapping community by reading the books I receive and then posting them back into the system for someone else to enjoy.  I will not be able to repost this book because of the stains, and therefore would not be able to recoup my credit to order another book.  I appreciate the prompt response and refund of my credit."

Date Posted: 6/9/2011 10:05 AM ET
Member Since: 1/27/2010
Posts: 350
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Thanks for the advice! I will just mark it resolved. 

Date Posted: 6/9/2011 12:10 PM ET
Member Since: 1/17/2009
Posts: 9,723
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Just mark it resolved. And send a PM "Thanks for the credit refund. I appreciate it."

Who cares what her attitude is? Or whether or not it is "wrong"? She answered you politely. She refunded your credit. She did everything that she needs to do, and it doesn't matter in the least what her attitude is. Nobody needs to have the right attitude. They just need to do the right thing, which she did.

Date Posted: 6/9/2011 12:55 PM ET
Member Since: 3/13/2009
Posts: 202
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ditto, Sara p

Date Posted: 6/10/2011 12:40 AM ET
Member Since: 12/28/2006
Posts: 14,171
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What Sara said (and others).  Another lame RWAP defense...readability vs. swapability.

Date Posted: 6/10/2011 12:44 AM ET
Member Since: 8/16/2007
Posts: 15,186
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Well, I kind of disagree she did the right thing; doing the right thing would have been to not post the bad book instead of trying to guilt someone into accepting it and begrudgingly giving the credit bad with a big scoop of guilt. But usually you will have better luck talking to a fence post than trying to convince someone that has it in their head that their own standards should apply.



Last Edited on: 6/10/11 12:44 AM ET - Total times edited: 1
Date Posted: 6/10/2011 10:17 AM ET
Member Since: 7/12/2010
Posts: 4,177
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Just tell her thanks for the credit and move on.

Life's Too Short!

-RD