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Topic: RWAP. Sender will not return credit unless receiver sends it back to them

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Subject: RWAP. Sender will not return credit unless receiver sends it back to them
Date Posted: 3/7/2012 3:41 PM ET
Member Since: 4/21/2006
Posts: 4
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I just rec'd a book that reeks of smoke.  It is spelled out in my requester conditions that I do not want to receive smoky books.  The sender is requesting that I mail the book back to her in order to get my credit back since she had to pay for the gas and postage to mail it.  It makes no sense to me to ask a member to send a book back in order to refund their credit in a case like this.  Technically, I would still be out a "credit" because I would be paying for postage to send this back.  The book shouldn't have been mailed in the first place.  Do other members get this a lot?  Do they actually send the RWAP book back?  Would like others input on this sort of thing.  Thank you! 

Date Posted: 3/7/2012 3:44 PM ET
Member Since: 7/12/2010
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If they want the book back they have to front you the extra credit.

-RD

zeke68 -
Date Posted: 3/7/2012 3:47 PM ET
Member Since: 10/30/2008
Posts: 2,810
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Exactly what Rob said.  It's even in the FAQs.

 

Remember that the requestor is not required to send a problem book back at his or her expense.   The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books. 

  • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
  • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).

Tell the person you will return the book when you receive an SASE or a credit to cover your cost.  You should not have to pay to return a book that did not meet your RC.

Date Posted: 3/7/2012 3:51 PM ET
Member Since: 1/17/2009
Posts: 9,664
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You are not required to ever send a book back for any type of RWAP. If the sender wants the book back, they need to reimburse you for the postage (in addition tot he original credit refund) BEFORE you mail it back. That usually takes the form of a second credit buddied to you, but they may want to mail you stamps, or a check, or whatever.

You can find this in the rules here: http://www.paperbackswap.com/help/help_item.php?id=344

  • Remember that the requestor is not required to send a problem book back at his or her expense.   The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books.
    • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
    • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).

 

 

So, send her back a message, point her to the rules, and see what she says about that.

Date Posted: 3/7/2012 5:32 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Senders try this sometimes Laura, but PBS rules cover this situation (as posted above). 

Date Posted: 3/7/2012 7:56 PM ET
Member Since: 8/23/2007
Posts: 26,510
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"smokey" is a subjective condition.  Some people can't smell smoke. 

I'm just pointing this out to say that this may be why they feel they shouldn't be out the book and the postage spent sending it to you-if they don't agree that the book was "smokey". 

Date Posted: 3/7/2012 8:21 PM ET
Member Since: 3/21/2009
Posts: 4,812
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I just received a book that reeks of tobacco smoke. I elected to report the issue provided in feedback and NOT request a credit back. This way the sender was put on notice by PBS. Too many RWAPS are not good for members. They are put on suspension. The sender wrote me back apologizing for overlooking the condition. It turned out she just didn't smell the smoke. I can understand it. Unless to give a book a smell test, you wouldn't notice the problem. Which is exactly what happened. The sender has been put on notice by PBS, read my complaint. I put the book in a baggie with charcoal. I hear it works very well.

Sianeka - ,
Date Posted: 3/7/2012 8:25 PM ET
Member Since: 2/8/2007
Posts: 6,630
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As the others have said, Sender must compensate you for postage BEFORE you return the book.

But, I want to point out that Requestors are not REQUIRED to accept a mail back book/postage compensation deal.  You can refuse to send back the book, EVEN if the Sender offers to compensate you for postage.  You are not obligated to return the book and Sender still should refund your credit.

(You are only ever obligated to return a book when you accept compensation for returning the book. If you do not agree to send it back, and do not accept compensation, you do not have to send back the book.)

Date Posted: 3/7/2012 8:46 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Elona sez:

<<Too many RWAPS are not good for members. They are put on suspension.>>

While this is true, an honest mistake here or there should not jeopardize anyone's membership -- only those who demonstrate a pattern of ignoring the rules, so please don't let fear that someone's account will be suspended due to your one transaction keep you from appropriately marking a book as RWAP.  The whole system of PBS swapping depends upon members doing so in order to weed out the few bad eggs we get.

 

Date Posted: 3/8/2012 11:24 AM ET
Member Since: 10/13/2007
Posts: 36,445
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Elona- even if she did do a smell test loads of people do not have the ability to catch scents like other people do.  What I can smell others cannot, what some can smell I cannot. What I think is a strong smell my hubby doesnt always pick up on (and he has never smoked). 

Date Posted: 3/8/2012 12:16 PM ET
Member Since: 1/17/2009
Posts: 9,664
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Yup, my husband is the same way, he has a terrible sense of smell (but he thinks it's just fine!).

A while ago, I (upstairs in the back of the house) could smell gas ... so I went downstairs to find the burner on our kitchen stove turned on (but not lit). The smell got stronger as I went downstairs. My husband (sitting in the family room (wide open to the kitchen) didn't smell a thing. 

If the laundry sits in the washer for more than a day, it gets a moldy smell ... which my husband also can't smell. He thinks I am making it up. He is also not good at smelling stale bread. I can't say how many times he has made me a sandwich that I had to throw out because it's completely nasty to me (meanwhile he is eating his). Now he has at least learned to let me come sniff "older" bread before he makes something for me with it.

So, even people who think their sense of smell is fine, can be totally wrong. He insists that he can smell things just fine.

Date Posted: 3/8/2012 12:16 PM ET
Member Since: 4/21/2006
Posts: 4
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Thank you SO much for your replies!  I didn't realize this was actually addressed in PBS rules.   I had tried to search for answers before posting this here, but was frustrated at not finding anything.  Appreciate the help!

Date Posted: 3/8/2012 12:57 PM ET
Member Since: 9/19/2006
Posts: 3,317
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With the exception of ignoring someone's RC, not all "smoky" books may be the fault of the sender. We once had a mailman who chain-smoked his entire route. Every single piece of mail we received reeked of smoke. Unless you were lucky enough to be one of the first customers on his route, you got mail that smelled smoky. It didn't matter who the sender was. I was so happy when he finally retired. Now my mail smells normal.

Pam

Date Posted: 3/8/2012 3:41 PM ET
Member Since: 1/30/2009
Posts: 5,696
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I recently turned down an RC in which the person said they didn't want books that smell "funny". I mean, that could mean anything. I have a pretty good sense of smell, but I nearly always turn down smell requests because of the subjectivity.

Date Posted: 3/8/2012 4:39 PM ET
Member Since: 12/28/2006
Posts: 14,167
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PBS has excellent membership rules Laura, but they can be a bit difficult to locate when a situation arises!

Date Posted: 4/24/2012 2:44 PM ET
Member Since: 7/9/2008
Posts: 794
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Last Edited on: 2/3/15 4:26 PM ET - Total times edited: 2
Date Posted: 4/24/2012 3:04 PM ET
Member Since: 1/17/2009
Posts: 9,664
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Can you offer to take pictures of the book with the visible mold? That might inspire her to refund the credit, at least for that one.

Although, the one that just "smells" of mold ... there is nothing in the rules about smells, unless you have an RC about smells I do not believe that you can really RWAP for a smell.

Unfortunate, but true.

Pretty much most books, except brand new ones, smell musty to me, so I am glad that PBS has no rules abut smell, because I would be scared to post anything. I have a very good sense of smell ... and I have learned over the years that what smells to me does not smell to many other people. But I get musty books that smell to me all the time. I live in the desert, and pretty much all books that come from somewhere humid, and the book is maybe 5 or 10 years old .... yup, musty. They don't smell to other people ... I ask my husband about it and he says not.



Last Edited on: 4/24/12 3:09 PM ET - Total times edited: 2
Date Posted: 4/25/2012 1:53 PM ET
Member Since: 7/9/2008
Posts: 794
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Last Edited on: 2/18/15 9:31 AM ET - Total times edited: 4
Date Posted: 4/25/2012 6:56 PM ET
Member Since: 8/26/2006
Posts: 9,322
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You could send a last PM that says something like,

Looks like we may have to agree to disagree on the moldy book.  If I don't hear from you by ____, I'll throw the book away and will submit follow-up that the problem was "unresolved by sender."

Date Posted: 4/25/2012 8:35 PM ET
Member Since: 9/22/2010
Posts: 2,939
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It is when the sender sprays a book with perfume to hide the tobacco odor that riles me.  After a couple of bad experiences, I now place perfume-smelling books on the back porch for a few days so the odor can wear off and I can discover what they are trying to hide. Then I acknowledge the book or RWAP.

 

Date Posted: 5/3/2012 3:14 PM ET
Member Since: 7/9/2008
Posts: 794
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Last Edited on: 2/18/15 9:41 AM ET - Total times edited: 3
Date Posted: 5/3/2012 4:18 PM ET
Member Since: 8/16/2007
Posts: 15,185
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I noticed that she didn't offer her email for the pics to be sent to her.

No one should ever offer personal e-mail addresses and take their communication off the site. You need to upload the pictures to an online free photo site like Snapfish, etc and send the links in PM or post them in the forums and direct the person to the post.

There will be times that the two sides of a RWAP do not agree. The PBSTeam doesn't get involved. Its one swap and members should just accept they aren't going to agree and let the swap go.

Date Posted: 5/3/2012 5:44 PM ET
Member Since: 7/9/2008
Posts: 794
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Last Edited on: 2/18/15 9:27 AM ET - Total times edited: 1
Date Posted: 5/3/2012 7:05 PM ET
Member Since: 8/16/2007
Posts: 15,185
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On my phone, I have the option to email myself the picture so I do that to get them onto my computer. My phone service (sprint) will also sinc them to the computer, but I find the emailing what I want quicker. Some phones also hook to the computer with their chargers and can be transferred that way. It will vary depending on the phone and plan.

Date Posted: 5/3/2012 8:13 PM ET
Member Since: 7/9/2008
Posts: 794
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Last Edited on: 2/18/15 9:26 AM ET - Total times edited: 2