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Topic: RWAP? Update

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Subject: RWAP? Update
Date Posted: 8/18/2008 2:37 PM ET
Member Since: 1/26/2006
Posts: 4,336
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I need your help in this.  Should I report this book I received with a problem?

There is a 1 1/2 inch tear in the bottom of the spine.  It looks like someone tried to fold the book or something.  There is a big indentation in the book where the tear in the spine starts, so when you look at the book on its side it does look a little wavy because of this.  The package was not damaged in any way so I know it wasn't USPS fault.

Thanks!
Patti



Last Edited on: 8/19/08 7:45 PM ET - Total times edited: 1
Date Posted: 8/18/2008 2:38 PM ET
Member Since: 8/13/2008
Posts: 13,147
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Sounds damaged to me!!

Date Posted: 8/18/2008 2:40 PM ET
Member Since: 1/26/2006
Posts: 4,336
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I always hate to do that, because someone got EXTREMELY snippy with me when I did it.  I hate being the bad guy. 
Thanks!

Date Posted: 8/18/2008 2:41 PM ET
Member Since: 8/13/2008
Posts: 13,147
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I haven't received a damaged book yet, but I know it's bound to happen. This may be a USED book site, but used doesn't equal damaged!!

Date Posted: 8/18/2008 2:45 PM ET
Member Since: 1/26/2006
Posts: 4,336
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I agree.  I expect used books, but I also expect that they meet the guidelines. 

Patti

Date Posted: 8/19/2008 7:45 PM ET
Member Since: 1/26/2006
Posts: 4,336
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I received a response from the sender saying that this is how she received it and it was still readable.  I replied that yes, it is readable that it doesn't meet the PBS requirements.  She told me if I wanted my credit back, I needed to send the book back to her.  Is this normal?  Should I just let this go?

Date Posted: 8/19/2008 7:51 PM ET
Member Since: 8/19/2007
Posts: 4,198
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No, you only have to send the book back if she 'buddies' you a credit to return it.  You should receive 2 credits - one because the book didn't meet PBS standards and one to compensate you for the cost of returning the book.  It is in the PBS rules.  Pat

Date Posted: 8/19/2008 7:55 PM ET
Member Since: 7/18/2008
Posts: 25
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I know how you feel! I just got my first damaged book today. It had water damage on the last 50 pages of the book. They were warped and stained. The envelope it came in was in perfect shape, so I know it wasn't the USPS. I was nervous to RWAP, because I don't want to seem rude--but there was clearly damaged. We'll see what happens!
Date Posted: 8/19/2008 8:27 PM ET
Member Since: 8/13/2008
Posts: 13,147
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I agree with Pat. I am sorry about your book too, Natalie. I haven't received any books at all yet and I am keeping my fingers crossed for un-damaged books!!

Date Posted: 8/19/2008 8:54 PM ET
Member Since: 6/4/2007
Posts: 2,941
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You're absolutely right, that readability and postability do not always go hand in hand.  The Help Center states that you are in no way obligated to return the book, but that if the Sender insists they can offer to compensate you for postage (on top of the refunded credit, which should all happen before you mail the book, not upon their receipt of the book).  I usually get to this point and, when they refuse to offer the postage credit, find myself waiting for responses that aren't coming.  Whatever happens, don't forget to use the follow-up button ("Was this problem resolved?") in the Transaction Archive.

Date Posted: 8/19/2008 8:57 PM ET
Member Since: 1/26/2006
Posts: 4,336
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Thanks!  We will see what happens.  I have emailed this information to the sender. 

Thanks!