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Topic: RWAP vent

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Subject: RWAP vent
Date Posted: 1/30/2009 5:28 PM ET
Member Since: 7/12/2006
Posts: 183
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I've received before today maybe 3 books that were unpostable, I think I RWAPed 2 of them...not bad for the 281 books that I've received through PBS...well, today I get a book in the mail, open it up and notice that the book is smooshed forward...hard to describe...I thought wow...this book just came out a couple of weeks ago and it looks like it's been read by 10 people...that wasn't the unpostable part...just an observation...anywho...I see a couple of pages sticking out and I open the book and they fall out...

So, I debated and finally marked it RWAP and sent this message "Hi...I received the book today, however, there are 2 pages that have come out of the book. I am requesting that you return my credit." I just got this reply back..."That's fine - I will do that. Its a brand new book only read by me, so it was fine when it left here. Due to your unhappiness, I feel as though books I might send you in the future may not meet with your requirements, so suggest you not request books from me in the future."

Now is it just me? or was that a little bit snotty?? Maybe I'm just in one of those moods today...don't know.

However, probably not a 1/2 an hour after I got the mail, I received a PM for a WL book stating that when she was flipping through the book before she mailed it, she found a inked thumbprint on one page where her pen leaked or exploded on her and did I still want it? Now, I thought that was very nice (I said yes...go ahead and send, knowing full well that it will be unpostable)...my faith in humanity was restored!




Date Posted: 1/30/2009 5:37 PM ET
Member Since: 8/26/2006
Posts: 9,351
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Smooshed forward sounds as if it might have been damaged by the Post Office in transit.  Hard to tell.  It is possible that it was in great condition when she send it, but underwent some abusive relationships with other heavy packages.  If so, it's understandable that she'd be, well, a touch annoyed, and it was nice of her to refund your credit.  Normally one wouldn't refund a credit if the damage was caused by USPS.

And it's possible it was damaged when she sent it, of course.


Very nice of the member to PM you about the ink smudge! :-)


Date Posted: 1/30/2009 5:50 PM ET
Member Since: 7/12/2006
Posts: 183
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I guess that is possible, but the spine was severely creased in multiple places, which led me to believe that was the cause of the pages falling out. Haven't received my credit yet, but yes, I am glad that she said she would refund it.

Date Posted: 1/30/2009 7:17 PM ET
Member Since: 5/16/2008
Posts: 2,204
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It is amazing these stories of people who say "Please don't request from me in the future." It's a snotty, trigger finger thing to say. Why? Because in I'd say 99% of the situations, you don't pick who you order from! And my guess is, these idiots know that! This isn't eBay or Amazon where you pick your seller. Most times, transactions go through the FIFO. I feel like I've typed this same message a hundred times already. When people say that, they make themselves out to seem so, so DUMB. If anything, THEY are the ones that should do something about it - when you blindly request a book, if they recognize your name, they are welcome to reject the request. But you? You should have to take the steps every time you request a book to check who will be sending it? I don't think so. Either write them back and explain the rules of the FIFO in "small syllable words" or just ignore the idiot and hope she weeds herself out of the system entirely. You did nothing wrong.

Date Posted: 1/30/2009 8:17 PM ET
Member Since: 8/16/2007
Posts: 15,221
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I've noticed the smooched forward in a lot of new books. They must be doing something different in the spine binding these days and I think it will increase the chance of cleaving and pages falling out. Its possible that the book was just smooched when she sent it and the pages became loose in transit, but if they were visibly stickign out, then I really doubt it.

My faith wouldn't be as restored as yours if a member PMed me to say they had an unpostable WL book and would I still like to pay a credit for it. That's sucky in my opinion. If they PMed you to say it was unpostable, but they'd send it along free with a postable book, then it would be a nice gesture IMO. 

Date Posted: 1/31/2009 5:57 AM ET
Member Since: 10/13/2008
Posts: 150
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I have recieved 13 books since I joined. Of the last eight I recieved, five were unpostable. I am getting pretty frustrated myself. I keep getting books with split binding and pages falling out. I am starting to wonder how so many people have had so FEW problems with hundreds of books ordered.


Date Posted: 1/31/2009 8:53 AM ET
Member Since: 8/27/2005
Posts: 4,136
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Sita, I have also wondered about the differences in the experiences of various people in getting RWAP books.  I'm one of those people who have received hundreds of books, and VERY few have fit the description of unpostable.  And, being a tour guide, I'm a stickler for the rules and for letting people know if they've posted something that shouldn't have, so it's not like I'm ignoring problems.  Of course, not all the postable books I get are like new, many are well-worn and have writing or stickers (on the cover or places where writing is allowed), but I feel bad for the people getting the falling apart, smelly, stained books--I would be so disappointed.  It seems like it has to be more than chance, so the only thing I can think of is that it has something to do with the type of book ordered?  I order a wide variety of books, but not many of the very popular genres--very few bestsellers, like paranormal, romance, etc.  Maybe the more popular the book the more chance there is of getting a bad copy just due to sheer numbers, and those who request mostly popular will therefore get a higher percentage of unpostables?  I don't know how else to explain the disparity.

Date Posted: 1/31/2009 9:25 AM ET
Member Since: 10/13/2008
Posts: 150
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Diane, the unpostables I have recieved have all been older books that were popular back when they were first published for the most part. I have had better luck so far (knock on wood) with the more currently popular books.

I really didn't even get upset when I got an unpostable with light water marks. While it was unpostable, I could understand how a person may not have even noticed. Mistakes happen and I am willing to give a person the benefit of the doubt. But the others were all in horrid condition, falling apart frankily. I get mad at those people. I wouldn't send someone a book that was falling apart even if it was allowed. It feels like they are stealing from me and it is making me bitter.

I am hoping I just have had unusually bad luck and things will pick up. I guess I'll see. The first five books I recieved were in great condition. Maybe fate is building me up for a long spell of perfect books! Heh!

Date Posted: 1/31/2009 9:30 AM ET
Member Since: 1/4/2009
Posts: 69
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Diane: It might also be a time thing. From what I have noticed on the boards, a lot of the people who have only had a few problems tend to have had them recently. It seems to be a recent upswing in the number of RWAP books everyone is getting.

So someone who has gotten 200 good books since they joined, and five bad ones, might have gotten all those bad ones in the last few months, and someone who joined a few months ago has gotten ten outa 15 bad because they've all been recent.

That's just my guess.

Last Edited on: 1/31/09 10:55 PM ET - Total times edited: 1
Date Posted: 1/31/2009 7:13 PM ET
Member Since: 12/18/2005
Posts: 1,807
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I've recently had a couple of RWAP - both water damage. They weren't glaringly obvious from the outside, but just flipping through the pages shows it clearly. Neither book was unreadable, but I couldn't repost either one. Luckily, both were resolved by the senders.

Date Posted: 1/31/2009 7:29 PM ET
Member Since: 4/25/2007
Posts: 11,673
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Some people are just hard on books.  It very well could have been that she's the only person to have read it and bought it new.  I'm gentle with my books but I have seen people bend them open, literally cracking the spine.  That always makes me cringe.  My mother tends to do that and it drives me nuts.

Date Posted: 1/31/2009 9:43 PM ET
Member Since: 12/29/2008
Posts: 6,386
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I agree that it's easier to have tolerance for the slightly water damaged books - I got one of those and felt a little bit badly asking for my credit back because I could still read it, even if I can't repost it.  But the books that are completely falling apart are actually hard to read, much less repost.

Date Posted: 2/1/2009 4:49 AM ET
Member Since: 10/13/2008
Posts: 150
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  • I have seen people bend them open, literally cracking the spine.   - Sarah K


HA! That made me laugh. I would drive you crazy! I do that. I can't stand it when my books don't open easily all the way with one hand.

Geri (geejay) -
Date Posted: 2/1/2009 6:04 AM ET
Member Since: 9/2/2008
Posts: 9,094
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I just checked my transcription archive.  So far I've received 76 books and thre of them were unpostables.  Two were received about a week before Christmas and the last about a week ago.

The first books I received looked like they were brand new, never read copies.  I received one yesterday that was printed in 1990.  A little yellowing in the pages and you can tell it's been opened but it's one nice book!

I hope all you RWAP's go away and I hope I don't get any more!!!

Date Posted: 2/1/2009 9:08 AM ET
Member Since: 8/31/2008
Posts: 2,608
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I do think he quaility of new published books has gone downhill.  Some books (new) have wavy pages from the get-go.I don't think that books have as many readuings in them.  Particulalrly on those larger "trade paperbacks".  They cost an arm and a leg, but have very thin covers on them, so if yiu are not extremely gentle when reading, they can look rather bedraggled after just one reading.  Thicker covers please. 

Has anyone tried putting book covers on trade paperbacks to see if that helps them last longer?