Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Is this a RWAP?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Is this a RWAP?
Date Posted: 9/15/2008 8:31 PM ET
Member Since: 1/8/2008
Posts: 6
Back To Top

I've never needed to report a RWAP so I'm not sure about this. I had a book on my wish list and when I was nearing the top I switched it to auto request. I received it today and was surprised when it wasn't a trade sized paperback which is what I wanted/was expecting. I double-checked the ISBN on the book and it is different than what I ordered.

What was strange, based on how it was wrapped, it looked like the sender had received it from someone else and never opened it (it looked like she put the mailing label to me over her address). I think she took a bit of gamble sending it sight unseen. Luckily it is in good condition.

I'm ambivalent about requesting a credit back. I still want to read the book of course and it is in good condition. One reason I wanted a trade sized book is because they seem to be more popular and I wanted to be able to flip it back in the system for credit -- I need credits!

What does everyone think? Should I do nothing, mark it RWAP only, ask for my credit back also?


Date Posted: 9/15/2008 8:41 PM ET
Member Since: 8/27/2007
Posts: 3,326
Back To Top

If the UPC is different, then it's the wrong book.  Mark it RWAP.

Date Posted: 9/15/2008 9:09 PM ET
Member Since: 6/4/2007
Posts: 2,941
Back To Top

Denise is right:  the wrong ISBN means the Wrong Book (an option after marking it "Received With a Problem".  If it had just been a matter of a difference in size (trade paperback vs. mass market) you wouldn't have an RWAP but since the ISBN is different than what you had ordered it's definitely a problem swap.  It's all detailed in the Help Center document There is a problem with a book I received!  The HC Doc says so, but I'm going to emphasize:  In your message to the Sender be sure to clearly ask for a reply.  This is key to getting the issue resolved properly and promptly.  Don't forget to send a message to PBS by way of the Contact Us link asking that you be placed back at the front of the line.  Getting the wrong book shouldn't rob you of your chance at getting the right one.

Date Posted: 9/16/2008 11:53 PM ET
Member Since: 1/8/2008
Posts: 6
Back To Top

Denise and James, thanks for the help!

Date Posted: 9/17/2008 11:04 AM ET
Member Since: 6/20/2007
Posts: 5,058
Back To Top

If the ISBN is different, then yes it is considered receiving the wrong book.  However, please be aware that occasionally the ISBNs for a MMPB and a trade paperback are the same, so if you only want trade paperbacks, you might want to add an RC about that.