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Topic: RWAP

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Subject: RWAP
Date Posted: 2/14/2009 6:44 PM ET
Member Since: 1/17/2009
Posts: 52
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I'm still newish here and don't fully understand how this will be handled.

I received a book today that did not meet my RC's (I have on those no stains in the text and not writing, underlining, or highlighting on the text pages).  Two pages have stains and one page has a pen mark that goes from the middle of the page all the way down to the bottom.  I know the latter makes it not postable per PBS book conditions.  There is also black pen on the front and back covers (is this allowable per PBS?).  This was a gift for one of my children so needless to say I am extremely disheartened (know the condition of the books I've sent out) and upset. 

I did request that the person refund my credit since the book did not meet my RC's and also violates PBS's posting rules.  Where I am confused is this ... am I at the mercy of the sender as to whether I get my credit back or does PBS give me the credit back since the book didn't meet posting requirements in the first place?  I'm really upset to have used a credit to receive a book in such condition.  It's one of the reasons I was reluctant to join in the first place.

 

 

 

 

Date Posted: 2/14/2009 6:47 PM ET
Member Since: 12/19/2007
Posts: 2,408
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Yes, you are pretty much at the "mercy" of the sender to return your credit.
Date Posted: 2/14/2009 9:26 PM ET
Member Since: 12/9/2007
Posts: 9,601
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How new is the sender's membership?  I can think of reasons why a new member would do this.  I can also think of a reason or 2 that a seasoned member would do so since you are fairly new and lots of new members don't know the rules or the conditions of postability or what to do about it.  Even though they may not return your credit - mark it RWAP, write the condition and reasons for RWAP in the areas of the book survey you answer for PBS and keep any further PM's tied to the receipt survey PM so that PBS can see what all is being said by both parties.  Let  the Transaction Archive keep showing an unresolved situation until resolution to your satisfaction is reached.  This is because it will remain a "black mark" on the sender's record with PBS until resolution is reached.  I'm sorry that they disregarded your RC's and sent an unpostable book.  It's amazing how petty people can be when they want to get a credit worth $3.50.  I know that to many this is a big deal because of their budgets, but many people don't have those restraints and figure they can successfully take advantage of a new member without repurcussion.  It's happened to me - but I'd read and re-read the rules and guidelines.  The confrontation is what scared me - but it doesn't any longer.  good luck



Last Edited on: 2/14/09 9:27 PM ET - Total times edited: 1
Date Posted: 2/15/2009 8:44 AM ET
Member Since: 1/17/2009
Posts: 52
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How do I find how long the person has been a member here?  I clicked on the name through my transaction archive, but all it brings up is the person's bookshelf and wish list.  I didn't see any other info.

Date Posted: 2/15/2009 9:11 AM ET
Member Since: 6/1/2007
Posts: 1,891
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The posting guidelines only say no writing on text pages so I suppose if there are pen marks on the inside cover that would not make it unpostable.  The mark on the actual page of the book and the two stains does make it unpostable though since neither are allowed by PBS rules.

I hope you get your credit back.

To see how long they've been a member click on thier user name.  It usually states it in their profile.

Date Posted: 2/15/2009 9:54 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 6:15 PM ET - Total times edited: 1
Date Posted: 2/15/2009 11:15 AM ET
Member Since: 12/9/2007
Posts: 9,601
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Dragonflygems - not everyone on PBS has made a personal public profile.  In that case you don't get any info about them.  But when you go to their bookshelf look at the dates the books have been posted.  If most of them are on one date in the past - you can pretty much assume that that is when they became active.  I say active because I joined then hung around reading rules, guidelines, and forums before jumping into the PBS pool!  So even though I joined in Dec., I became active in March.

Ruth

Date Posted: 2/15/2009 1:49 PM ET
Member Since: 1/17/2009
Posts: 52
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Thanks Ruth!  I'll give that a look.

Holly - the pen marks on the cover are on the front outside cover and the back outside cover.  Sorry if my wording was confusing.  I'm still unclear as to whether those marks make the book unpostable as well.  But yes, the pen mark inside the book is on a text page and goes through the text so I know that alone made it unpostable.

Date Posted: 2/15/2009 5:25 PM ET
Member Since: 8/26/2006
Posts: 9,326
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Marks on the cover don't make the book unpostable.  Personally, I see this as one of those "gray areas" that I PM people about before mailing.  And I suppose if there was scribbling all over the cover, I would decide that my book shouldn't be posted.  But there's no "no marks on the cover" rule in the Book Condition Guidelines

It's the stains and writing on text pages that made it unpostable.



Last Edited on: 2/15/09 5:26 PM ET - Total times edited: 1
Date Posted: 2/16/2009 9:40 PM ET
Member Since: 10/13/2008
Posts: 150
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  • It's also helpful to give them a deadline in your PM. You might say that if they do not return your credit within 1 week (give a specific date) then you will mark the transaction unresolved which will place a double black mark on their account. (And feel free to copy and paste the Help Center guidelines about that as well.) Then let them know that if they do refund the credit within that timeframe you will mark the transaction "resolved". Resolved transactions look much more favorable on a member's account than an unresolved transaction-Jeri D. (ladybugsbooks)

 

Please make sure to do this. Copying the info from the help center directly along with the part about getting a double negative mark on their user record tends to scare people enough to give you back your credit. They are less likely to break the rules if they think they could actually get in trouble for it. I think some of these people don't even realize there is a record.

Date Posted: 2/17/2009 2:10 PM ET
Member Since: 1/17/2009
Posts: 52
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Thank you for all the kind help.  I did finally hear back concerning this (after having to send a second PM) and sadly this is going the way I feared it would.  The response I got was ... Seriously? Wow, some people will do anything to get something for free. That book is in fine shape.

 
 
 
 

 

The person has been a member here for over a year (thanks Ruth for the direction in checking that).  She stated she would refund my credit if I mail the book back to her.  Based on advice I've seen in other threads, I have requested an additional credit to do so to cover my postage costs. 

Is there anything else I should do?

 

Date Posted: 2/17/2009 3:01 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Most likely, you won't get the additional credit for postage even if they refund your original credit - I'm going by the way you describe their initial response.  No way to force them to do this.  Just inform them along with copying and pasteing the PBS rules about the black marks against them and leave it at that.  Make sure it is all done within the original PBS survey PM so that it can be tracked and be cohesive for PBS when/if the time comes for PBS to review their record.  We all get a book that is on its last read and can't be reposted and we all get our share of books that don't meet PBS conditions along with members who won't refund the credit for it.  The vast majority of members and books are great so I'm sorry this happened to you so soon.  But this does make you a "seasoned" PBS member with experience and practice in handling this situation.  That isn't marketable - but it will come in handy for the few times it happens.  I hope all your future trades are much better.

Ruth

Date Posted: 2/17/2009 3:15 PM ET
Member Since: 6/15/2006
Posts: 5,751
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In cases where the person does not cooperate, I take a picture of the damage and send it to the person along with the guidelines. If that does not work let your tour guide know. If you send a photo of the damage to them, most tour guides are very happy to send an additional email explaining the rules if they have seen proof of the damage. Hope that this helps. I would be glad to do this for you as well.

Date Posted: 2/17/2009 4:54 PM ET
Member Since: 1/17/2009
Posts: 52
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Thank you for all your help.  She has given me the credit back and says she will give another to cover my postage after I have mailed the book to her.  I feel uneasy about that, but I will continue to do the right thing and hope that the right thing will be done for me.

I think I may have messed up my second PM.  I went into the transaction archive to send it, but I think I still went about it wrong because it's not attached to the original PM.  I was confused as to what to do, which button to click ... still learning.