Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: RWAP?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: RWAP?
Date Posted: 1/15/2013 7:22 PM ET
Member Since: 9/19/2006
Posts: 3,342
Back To Top

I received a paperback book today that has obvious liquid stains of some sort at the top of quite a few of the pages. It was wrapped in an envelope with a plastic bag covering the entire book, so it was not damaged by the USPS. Trouble is, this book was sent by someone who has been a member since 2009 and she's a Gold Key member as well. She should have known better. This book is in no way postable. I wonder if she is going to deny posting and sending an unpostable book?

How would you word this RWAP so that it conveys the problem politely, asks for my credit back, offers to return the book for an extra credit, and wants a response in a timely manner? I suck at writing. Anyone got any suggestions for me?

Thanks, Pam

Date Posted: 1/15/2013 7:30 PM ET
Member Since: 9/8/2009
Posts: 613
Back To Top

The couple of times I've had this happen I said something like, "Thanks so much for sharing the book.  The plastic wrap it was mailed it was intact upon arrival, but unfortunately, it has liquid stains that won't allow me to repost it, so I'm requesting my credit back.  Attached are photos so you can see the damage."

I haven't had anyone refuse the credit with that.

Date Posted: 1/15/2013 8:49 PM ET
Member Since: 9/19/2006
Posts: 3,342
Back To Top

Thanks for the suggestion, BookwormKath.

Pam

Date Posted: 1/16/2013 12:46 AM ET
Member Since: 8/26/2006
Posts: 9,325
Back To Top

You can post the photos to a free site like photobuck.com and include the link.

Barb S. (okbye) - ,
Date Posted: 1/16/2013 1:16 PM ET
Member Since: 3/14/2011
Posts: 5,767
Back To Top

I've lived in Arizona since childhood and wet mail is not a problem here so it never occurred to me that books should be wrapped in plastic until I started coming to the forums. If you live in a particularly wet place it's not a bad idea to have an RC just in case. New members don't usually know about the plastic thing either.

Date Posted: 1/16/2013 6:42 PM ET
Member Since: 9/19/2006
Posts: 3,342
Back To Top

She very kindly returned my credit.

Barb, I agree with you about the plastic. However, it looks like the liquid stains on this book occurred a long, long time ago. It wouldn't have made a difference whether it was wrapped in plastic or not. Also I live in a cul-de-sac with community boxes, so any package too large to fit would have gone back to the PO and a note left in my box for pick up. So I've never needed an RC regarding plastic coverings.

Pam

Barb S. (okbye) - ,
Date Posted: 1/16/2013 8:48 PM ET
Member Since: 3/14/2011
Posts: 5,767
Back To Top

Sorry, I posted that to the wrong thread. There is one somewhere that has a discussion about an RC asking for plastic wrap...... laugh

Date Posted: 1/16/2013 9:31 PM ET
Member Since: 9/19/2006
Posts: 3,342
Back To Top

LOL, Barb. Totally understand.