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Topic: Is this a RWAP?

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Subject: Is this a RWAP?
Date Posted: 5/28/2014 4:55 PM ET
Member Since: 1/3/2010
Posts: 15,774
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I received a book today with the tops of 15 pages ripped off. The text looks complete but there appears to have been illustrations, pictures, or some additional text blocks as I can see the very bottoms but not enough to tell what these might have been. The book is nonfiction, I would class it as a memoir, but not a text book.

The main question is whether this book will be repostable as it's not one I'll be keeping.

I have PMed the sender asking about the missing page tops.

Comments please.

Date Posted: 5/28/2014 5:23 PM ET
Member Since: 2/5/2007
Posts: 30,800
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Yes it is.

Doesn't matter why the pages are torn, it's a RWAP.

Date Posted: 5/28/2014 5:25 PM ET
Member Since: 1/30/2010
Posts: 8,420
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Definitely a RWAP.

Date Posted: 5/28/2014 5:30 PM ET
Member Since: 10/13/2007
Posts: 36,445
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Yes, RWAP.

Date Posted: 5/28/2014 5:53 PM ET
Member Since: 1/3/2010
Posts: 15,774
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Thanks for your comments.

Date Posted: 5/28/2014 8:32 PM ET
Member Since: 2/9/2011
Posts: 126
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Sometimes weird things like this are printing errors (the automated folder/cutter folded wrong and/or cut in the wrong place). My understanding is that printer's errors are postable.

Date Posted: 5/28/2014 9:07 PM ET
Member Since: 1/17/2009
Posts: 9,959
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Printers errors are postable as long as there is nothing missing from the book and all text is readable.

Date Posted: 5/28/2014 11:26 PM ET
Member Since: 8/23/2008
Posts: 153
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What does RWAP stand for?

I've received books in horrible condition with one very, very hostile response, the rest but one all  boldface lies "but it didn't look like that when I sent it" and one "oops, sorry! (person had sent an ARC but the condition was good but I didn't want an ARC).   I have received one credit back for these things - the last mentioned one.  How a totally water damaged book arrives in a very dry, unsullied package but "didn't look like that when I sent it" remains a mystery.

I keep these unresolved but does that mean a possibility I'll get another book from them some time?  Is there a way to block getting more books from these people?

Thank you in advance for your answers.

 

 



Last Edited on: 5/28/14 11:28 PM ET - Total times edited: 2
Date Posted: 5/28/2014 11:59 PM ET
Member Since: 12/28/2006
Posts: 14,177
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RWAP = Received With A Problem.  Details can be found in PBS Help Documents.

What Sara said yes

Date Posted: 5/29/2014 12:06 AM ET
Member Since: 8/23/2008
Posts: 153
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All is illuminated....thank you, Denise!

Date Posted: 5/29/2014 2:34 AM ET
Member Since: 8/20/2007
Posts: 1,020
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Denise S. : I don't believe there is any way to block receiving books from specific members. However, when you click "Order This Book" you'll get a page that has buttons for "Order More From Member" and "Process My Order". You can click "Order More From Member" to see if the sender is someone you recognize as having sent a problem book. If so, you can click your browser Back button to get out of the order screen (or close the browser window or tab) without pressing "Process My Order". This is obviously not ideal but is a simple way to check if the sender is someone you have previously ordered from.

If the sender is someone you recognize as having mailed a RWAP, you can back out of the request, create an RC, and then submit the request. Hopefully, with an RC, the problem sender will either accept the request and send a good book or will decline the request so that it passes along to the next member in the queue. The RC should be only about book condition and your requirements. It is never ok to direct an RC towards a specific member or to use it to refer to a previous transaction.

The best way to deal with problem books is to mark them RWAP. Members who accumulate multiple RWAPs for books they have sent will jeopardize their account and risk having their membership canceled.

Date Posted: 5/29/2014 10:19 AM ET
Member Since: 8/23/2008
Posts: 153
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That is very helpful, Chris, thank you.

I have made requester conditions now which basically says I want books that are in good condition according to the PBS guidelines which seems a ridiculous thing to have to do,  but I have no longer received books in dreadful condition. The trade off is, I think ,it stops some people from sending books which are in good condition but they fear I will be overly critical which is far from the truth. 

These are my requester conditions copied below - does this sound too weird or rude or off-putting in some way do you (anyone reading this) think? 

*******-edited once as per sassy's suggestion

*******edited again as per Heidi's suggestion - altho I failed with shorter - I'll keep working on it

"I am not willing to receive books that smell of smoke, have water damage (wavy or crinkly) or text pages VERY browned with age.  I have  severe vision problems and appreciate your consideration.  Inside covers very browned with age are fine as long as the text pages are not dark.  I expect a used book as described in Good Condition per PBS. 

Thank you so much!!"

Too much?

**later edit : Chris, I just ordered a book from you so you will see my RC anyway:)

 

 

 

 



Last Edited on: 5/30/14 11:53 PM ET - Total times edited: 5
Date Posted: 5/29/2014 2:58 PM ET
Member Since: 1/30/2010
Posts: 8,420
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Denise, the only part of your RC that I see as a potential problem is this: 
"I am not willing to receive books that smell of smoke or any strong odor"
Since what you consider to be a strong odor and what someone else considers to be a strong odor may be extremely different,
a lot of people won't want to take that chance.  Odors are subjective.  Good luck.

 

Date Posted: 5/29/2014 3:06 PM ET
Member Since: 1/3/2010
Posts: 15,774
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I have now marked it RWAP. The choices given are inadequate but I had to mark it 'damaged by sender'. The sender did reply to my PM and said he/she had received it in the same condition and also wondered about the torn page tops. This is not a new member so the sender should have known better to accept this from the previous sender. I've asked for my credit to be returned, we'll wait and see what happens.

Date Posted: 5/29/2014 3:33 PM ET
Member Since: 8/23/2008
Posts: 153
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You are exactly right, sassy, thank you for pointing that out to me!

 

Date Posted: 5/30/2014 3:32 PM ET
Member Since: 6/15/2009
Posts: 151
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Denise, I would change your RC to this:

"I expect to receive books in "good condition" as defined by the PBS guidelines. I am not willing to receive books that smell of smoke."

That keeps everything short and sweet. Although, defining you want books according to the PBS guidelines prevents you from "catching" people who post books without following the guidelines.

I personally use a smell RC and find there's a lot of advantage to it, even though it's subjective. Since posting it, I have yet to receive a single smelly book. Before then, due to allergies, any smelly book I got immeadiately had to go in the trash and I had to eat a credit along with it. Someone passing me over because of a smell RC is perfectly fine with me. 



Last Edited on: 5/30/14 3:33 PM ET - Total times edited: 1
Date Posted: 5/30/2014 5:39 PM ET
Member Since: 12/28/2006
Posts: 14,177
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"I received it that way" is a standard excuse for passing on unpostables.  PBS does not have a grandfather clause, and just because one member accepts an unpostable book does not make it acceptable to post if FIFO to another member.
 



Last Edited on: 5/30/14 5:39 PM ET - Total times edited: 2
Date Posted: 5/30/2014 11:39 PM ET
Member Since: 8/23/2008
Posts: 153
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Heidi,

Thanks for your input.  I agree with you simpler is better, but unfortunately it didn't work too well in my case.

 I tried a simpler RC much as you suggested, but for whatever reason people didn't think wavy pages meant water damage or crinkly pages were water damage. I know! But I have vision problems (one eye 80% blind, cataracts in the other eye which docs are reluctant to operate on as its my only functional eye as they say). I find I have to explain what the exact problems are within the good guidelines so people understand I'm not, as has been suggested by people I gave RWAP to, looking for a new, pristine book , directing me to amazon and other rude comments.  I do have some requests for books that are quite old and yellowed with age is fine but its that dark, dark tanning I can't read.  So for now I think I have to keep it longer.  When I don't have these older books requested I think I can make it simpler about the darkness,  but I'm always leaving in the wavy, crinkly stuff as that is the main problem I've had.

I am going to try to make it shorter yet leave in these unwanted characteristics when I'm not so tired. I'll keep trying! Because you are right, shorter is better.

I have received several books since used that wordy RC and they have been great - the old ones were worn but within the guidelines and yellowed but not too dark so I'm glad there is an option to have RC.



Last Edited on: 5/30/14 11:41 PM ET - Total times edited: 1