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Topic: No More RWAPs?

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Subject: No More RWAPs?
Date Posted: 3/23/2009 12:42 PM ET
Member Since: 2/6/2009
Posts: 1,410
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I recieved two books in the mail I had ordered from PBS. Neither of them had any problems (I was actually shocked by their perfect condition for such old books). When I hit the button asking 'Was This Book Recieved', a screen came up. It did not have three buttons like I was used to ('No it has not arrived' 'yes it has arrived with no problem' or 'yes but there is a problem'); it was simply two buttons that said 'Not yet' and 'Yes continue'. I hit 'Yes continue' and it took me to the survey page.

I have no reason to fill these out as RWAP but I was wondering where that button has gone. Has anyone else noticed this? Is this new because I swear it wasnt like this a week ago or so. How can we mark that there is a problem if the button has gone missing?

Date Posted: 3/23/2009 12:45 PM ET
Member Since: 6/25/2007
Posts: 5,637
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Hmm. I just checked, it still comes up for me.  I know when a book is sent to an alternate address, you can't mark it RWAP. Did you have the books sent to an alternate address by any chance?

ETA: only thing I can find in the help center on this issue is this:

If you do not see the when you mark a book received, that means that you requested this book to be sent to an alternate address (not the address on your account).

  • This is part of the system--books sent to an alternate address will not have the "problem" option. 
  • The system presumes that an alternate address means an alternate recipient, and that you will not be examining the book yourself.

 



Last Edited on: 3/23/09 12:47 PM ET - Total times edited: 2
Date Posted: 3/23/2009 1:01 PM ET
Member Since: 2/6/2009
Posts: 1,410
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Crap. That is the problem. They are being sent to an alternate address. I am having them sent to my college address (where I currently am) rather than to my home address (which is what is on my profile). Why is that happening? What can I do to stop it? If I do get a RWAP book, how can I mark it as such if I am not given that option?

Date Posted: 3/23/2009 1:08 PM ET
Member Since: 11/13/2005
Posts: 510
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I believe you can update your profile address under "my account" -> settings.

If I recall correctly, new members are barred from doing that until they have done some amount of activity from the original address they registered with, but that should be the only hiccup.  If necessary, have a couple of books sent home.

Date Posted: 3/23/2009 1:36 PM ET
Member Since: 6/25/2007
Posts: 5,637
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If you send to an alternate address you forfeit the option to mark books RWAP.  Even if the book is horribly unpostable, you cannot mark it RWAP. The only way to stop that from happening is to change your address.



Last Edited on: 3/23/09 1:36 PM ET - Total times edited: 1
Date Posted: 3/23/2009 3:33 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Yep. I learned this the hard way myself when I was moving. I accidentally put in an alternate address instead of updating my address to the new one. Unfortunately I didn't realise it until I recieved the book (which should have never been posted). I PM'd the sender and they were nice enough to refund my credit anyway, but if I were you I would just change your college address to your perminate one for now, and change it back when you go home.

Date Posted: 3/23/2009 4:31 PM ET
Member Since: 2/6/2009
Posts: 1,410
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Ah! Okay, thanks guys! Ill update my address right away and pray the two books on their way to me are not problem swaps. Thanks so much!