Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: RWP, sender apologized, credit not returned...

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: RWP, sender apologized, credit not returned...
Date Posted: 5/21/2008 1:26 PM ET
Member Since: 9/18/2005
Posts: 29
Back To Top

About 3 weeks ago, I got a book that was well written in and I marked it RWAP and PMed the sender requesting my credit back.  The sender apologized but said he/she didn't know how to return my credit and would "look into it."  I guess I should have taken that as my clue to wave my credit goodbye right then but I politely PMed back the instructions for returning my credit.  So here I am still waiting...

What would you do?  I didn't get a response to my last PM which means I probably won't get a response to my next one (the one that, in my mind, says "Send back my credit or I mark this transaction as problem not resolved") or do I just go to my transaction log and mark it as problem not resolved? 

Date Posted: 5/21/2008 1:35 PM ET
Member Since: 1/7/2008
Posts: 413
Back To Top

I would send the final PM, and unfortunately, provide the courtesay that you are being denied.  Stating that you will be marking it a problem if you do not hear back immediately and that you had prefered to take care of this without having to involve PBS so there is not a negative mark on the sender's account.

Don't waste much time waiting for a response, as I'm sure you've already decided!

Goodluck!  And, hang in there.  I'm sorry you had a bum swap!

Date Posted: 5/21/2008 1:47 PM ET
Member Since: 1/8/2007
Posts: 8,139
Back To Top

Give a DEADLINE in your final PM. Don't leave it open-ended. Tell them point blank what you will do and then follow through when the deadline passes.

But unfortunately, you can't compel the person to return the credit. You may just have to mark the transaction as unresolved.

Date Posted: 5/21/2008 2:44 PM ET
Member Since: 8/16/2007
Posts: 15,194
Back To Top

Double check your credit archive just to make sure you didn't miss it coming in. Then I'd send a PM something like "I know you were having trouble figuring out how to return my credit for the unpostable book, it doesn't appear like you have gotten it figured out yet.  All you have to do is go into your transaction archive and hit the Refund Credit button on that transaction. The help documents state that credit should be returned on transactions where the books clearly violate site rules. If I do not see the credit returned within one week, I will have to mark this RWP transaction as not resolved. Too many unresolved transactions can put your account standing in jeopardy. If you have refunded the credit, please let me know so that I may contact site leaders about the credit not showing up in my account."

Just remember to be polite, but firm.

Date Posted: 5/21/2008 2:54 PM ET
Member Since: 1/8/2007
Posts: 8,139
Back To Top

Yes, like Melanie said!

But I'd include a specific date (like, By May 30th, or whatever you choose). :)



Last Edited on: 5/21/08 2:55 PM ET - Total times edited: 1
Date Posted: 5/21/2008 4:14 PM ET
Member Since: 4/20/2006
Posts: 5,716
Back To Top

I didn't know we could mark our books that were RWP as "problem not resolved".  Hmmm, that's interesting. 

Date Posted: 5/21/2008 4:17 PM ET
Member Since: 1/8/2007
Posts: 8,139
Back To Top

Amanda, check your transaction archive. If you have some old RWAP transactions, take a look at them. You can mark them as resolved, unable to agree, or unresolved (something like this), or marked RWAP in error. I went through and marked my old ones resolved, so that there was a better mark for those accounts.

Subject: Marking RWAP
Date Posted: 5/24/2008 11:42 PM ET
Member Since: 11/18/2005
Posts: 5,426
Back To Top

I know that you can mark a transaction as unresolved, but I haven't been able to do that as all of my transactions are good ones.....

L. G. (L)
Date Posted: 5/25/2008 4:16 AM ET
Member Since: 9/5/2005
Posts: 12,412
Back To Top

I wouldn't send another PM.  I'd just mark it "problem not resolved" which will generate a PM to the member from the system.

 

Date Posted: 5/25/2008 11:34 AM ET
Member Since: 10/21/2007
Posts: 3,430
Back To Top

Really, L, the system will let the sender know that the requestor marked the problem as not resolved?  Wonder what happens then?  Can they still resolve it? 

Date Posted: 5/25/2008 12:16 PM ET
Member Since: 4/7/2007
Posts: 663
Back To Top

 

Really, L, the system will let the sender know that the requestor marked the problem as not resolved?  Wonder what happens then?  Can they still resolve it? 

Yes, they can resolve the problem, and hopefully they will.

I had to use this option once, with a sender who ignored my PMs requesting credit for a problem book. After two weeks of no response, I went to this step, and within an hour, I had a response and a credit.

 

L. G. (L)
Date Posted: 5/26/2008 3:19 AM ET
Member Since: 9/5/2005
Posts: 12,412
Back To Top

Yep - what Pamela said. :)

Date Posted: 5/26/2008 8:03 AM ET
Member Since: 8/31/2005
Posts: 3,730
Back To Top

I was looking at my past ones and marking them resolved and such, but how far back would you go? I have one from 06 that was never resolved. Should I just leave it be or mark it?

L. G. (L)
Date Posted: 5/26/2008 11:16 PM ET
Member Since: 9/5/2005
Posts: 12,412
Back To Top

I marked everything I could, regardless of date.  That way, there is a trail left for those who don't amicably resolve problems.

 



Last Edited on: 5/26/08 11:16 PM ET - Total times edited: 1
Date Posted: 5/27/2008 9:06 AM ET
Member Since: 3/6/2006
Posts: 3,070
Back To Top

I didn't know that about the transaction archive...good to know.  About a year ago I rec'd a highly unpostable book and pm'd the sender.  I got a message back saying, "Enjoy the book!!"  Gah!

Date Posted: 5/27/2008 7:19 PM ET
Member Since: 2/13/2008
Posts: 253
Back To Top

what's RWAP ?

Date Posted: 5/27/2008 7:23 PM ET
Member Since: 9/24/2005
Posts: 205
Back To Top

RWAP- received with a problem

Date Posted: 5/27/2008 9:22 PM ET
Member Since: 5/3/2006
Posts: 6,436
Back To Top

This was news to me - I went and marked all that were resolved. I'm a little uncertain on one though, since there isn't a "the sender was such a @#$!#@$5 I let the whole thing go" button. ;-)

Date Posted: 5/30/2008 6:19 PM ET
Member Since: 8/16/2007
Posts: 15,194
Back To Top

:) Willa.

They don't word that one in common English, they word it in Miss Mannerish as Transaction Not Resolved.

L. G. (L)
Date Posted: 5/31/2008 4:26 AM ET
Member Since: 9/5/2005
Posts: 12,412
Back To Top

Yeah.  They need a "sender is a butthead" button. ;P



Last Edited on: 5/31/08 4:26 AM ET - Total times edited: 1
Date Posted: 5/31/2008 10:30 PM ET
Member Since: 5/3/2006
Posts: 6,436
Back To Top

I don't really feel right marking it "not resolved" when I was the one who decided not to pursue it though.