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Topic: Really confused, ordering a book...

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Subject: Really confused, ordering a book...
Date Posted: 3/29/2010 1:37 PM ET
Member Since: 4/18/2009
Posts: 166
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I ordered a book over a week ago and it said it would be mailed by 3/24 then that date came and somehow the order didn't cancel out, it now says that I ordered the book on that date and the status is "waiting on the member."
I ordered the book on 3/17, how is it that it now says I ordered it just a couple days ago on the date it was supposed to be mailed by?  I'm not sure how this happened, any insight?

Date Posted: 3/29/2010 1:42 PM ET
Member Since: 3/7/2009
Posts: 10,955
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The sender has two days after they say they will mail it to mark it mailed, so on 3/26 the book would have timed out because they didn't mark it.  If there were copies available, your order was automatically moved to the next person.  That's who you are waiting on now.  I think it should show on your transaction archive, but I'm not sure.

Date Posted: 3/29/2010 1:53 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Yes, this will show up in your transaction archive.

Date Posted: 3/29/2010 2:08 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I agree Rachel.  It appears that for lack of response (from 1st sender), your book order has moved on to the next copy available in the system...good luck!

Date Posted: 3/29/2010 2:26 PM ET
Member Since: 4/18/2009
Posts: 166
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The book wasn't on my WL though, so it wouldn't move go to another person would it?

Date Posted: 3/29/2010 2:35 PM ET
Member Since: 3/7/2009
Posts: 10,955
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Yes, it would because there are other copies available and the system assumes you want the book, not that you only want the book from the first sender.  So when the first sender didn't mail the book, the system ordered the next available copy for you.

This is what it says in the Help Docs under "What happens after you submit a request for a book"

 

If the sender does not mark the book mailed by the deadline (2 days after the mailby date), your request will be passed to a NEW sender, and you will see that the "Requested on" date on the request will change.  This will happen without any emails from PBS to you.  (If there are no other copies in the system and the sender does not mark mailed by the deadline, the request will cancel, the book will go onto your Wish List and you will get credit back.  You will get an email from PBS notifying you if this happens.)

Date Posted: 3/29/2010 2:36 PM ET
Member Since: 10/22/2009
Posts: 1,452
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Yup, if you ordered the book, the system will assume you still want the book (unless you cancel).  So, if the first person who received your request never marks the book mailed, the request automatically rolls over to the next available copy in the system.

On my very first book I ordered from here, the sender actually mailed the book but forgot to mark it mailed so I ended up getting two copies of the same book.  I ended up returning the copy from the first sender (the one who had forgotten to mark it mailed)--and never marked that book as being received.  (This is per PBS guidelines).

Date Posted: 3/29/2010 2:37 PM ET
Member Since: 1/20/2009
Posts: 2,680
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Yes, it would. Anytime you request a book on PBS, the system does the best it can to get you a copy. So, if one sender doesn't respond to the request by the deadline, the request gets moved on to the next person with the book on their shelf. If the book had been wishlisted, it would have gone back on your WL until another copy was posted into the system.

Date Posted: 3/29/2010 7:46 PM ET
Member Since: 1/17/2009
Posts: 9,916
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 I ended up returning the copy from the first sender (the one who had forgotten to mark it mailed)--and never marked that book as being received.  (This is per PBS guidelines).

In this situation, PBS guidelines do not require returning the first copy of the book. You don't need to mark it received or return it. You're free to do with it what you wish!

Date Posted: 3/30/2010 12:15 AM ET
Member Since: 10/22/2009
Posts: 1,452
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You're right Sara.  I actually communicated with the sender first.  We actually worked out a deal where she ordered a book from my bookshelf--then I sent both books to her.  That way, I was able to cover the postage of returning the book to her by including it with teh book she ordered off of my shelf for a credit.