having to PM someone I don't know and ask for a credit return.  I always feel guilty for some reason.

But a couple of weeks ago I got a book with the last few pages missing completely (the sender first offered to mail me the pages, then nicely returned the credit).

Today I had to PM someone about a book I received late last week.  I unwrapped it, it seemed fine, I put it on the TBR pile.  I picked it up to read yesterday and the first three pages FELL OUT.  There was a note inside on a slip of paper that wasn't visible when unwrapping the book, apologizing and explaining her grandson (I think; it was a 2-year-old anyway) got a hold of it. 

I have PM'd her as nicely as I could saying I wish she had sent ME a PM and let me decide if I wanted it (it was a WL book and is still on others' WLs) or at least have put her note on a Post-It on the cover so I'd know right away there was a problem and requesting a credit return.

Now why do **I** feel guilty about asking for my credit back.

Are you Catholic by chance? They do guilt really well. ::grin::

I wouldn't feel guilty at all. I would be pissed that she knew the book had pages falling out and sent it anyway!

Cheryl

No, but I am half-Irish -- and the Irish are really good at guilt, too!

The note proves she knew she shouldn't have sent it without PMing you first and informing you that the book had gotten damaged.  I guess she just thought you'd be tickled to get the book and didn't care it was rendered unpostable--I don't know.  I do know I wouldn't have mailed it without a heads-up---I wouldn't want to lose a credit AND postage. 

Do not feel guilty!  feel cheated!  Then go with that!

Well, she's obviously brand new.  The answer I received is below.  I responded that I could NOT repost it but could only offer it as a freebie and again asked for the credit back.  I'm not going to mail it back to her as it's obvious it would just get reposted.  Oh, well.  Whatever happens happens.  If this is a pattern, she'll get blasted in the future by someone who doesn't go on guilt trips!!  (I explained how to buddy credits, just in case she didn't know how.)

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I just checked specifically and I see that I misunderstood the guidelines for good condition books. I figured that since it's perfectly readable it's ok. Additionally, I received the book from PBS with the first page torn out. It didn't even occur to me to question the owner because I considered it a trivial matter. As I considered it trivial I'm sure others would as well. It's a highly requested book, and I'm sure you can repost it, only do what I should have done and use the PM system to ensure the owner was willing to accept the book with three loose pages. I was not aware that was an option.

I would happily wish for it back from you even with the missing pages, and then you would have your credit back, but I don't know if I am allowed to "cut the line".

She's obviously very confused.......

You know, the Help section is really very clear.  It appears that your sender has read it but has put her own little interpretation on it.  The rules are the rules.  Why is it that some people don't think the rules apply to them, that their situation is different or special?  OP, I really hope you get your credit back.  I dread the day when I have to deal with some numbskull who can't accept the rules.

ETA:  I just reread what she wrote to you, OP.  She's got the gall to call your concern "trivial."  Bet the rules won't be so trivial when she eventually gets the short end of the stick in a future deal.

I'd chalk it up to a newbie mistake, and explain to her how to buddy you a credit.

I'd explain to her that thankfully there are rules to follow which means that no personal interpretation is needed as to what is or is not trivial. 

I agree Kerrie - let her know it's not done but one can be nice about it - and explain how to buddy the credit

I had something similar happen.. of course my person wasnt sovery nice..and well I am clear i wont be getting my credit. which is unfortunate as the book has obvious water damage..but oh well.

I have not heard back from her.  I think she's going to ignore my request.