Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Really peeved

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
Page:   Unlock Forum posting with Annual Membership.
Subject: Really peeved
Date Posted: 3/19/2008 4:41 PM ET
Member Since: 5/18/2005
Posts: 81
Back To Top

For a while, my requestor conditions said "Must  meet PBS posting guidlines."  I started getting denied for wishlist books, so I took the conditions out.  Now, of the last 4 wishlist books I' ve gotten, 3 have been damaged.  Two have cleaved spines, where the pages are falling out.  One of those was glued back together and is falling apart again.  The other has been water damaged.   One member never responded to my PM.  Still waiting on the other two. 

It really sucks, but I guess I'm going back to requestor conditions.  I'd rather not get the books than have to argue with people about getting my credits back. 

Date Posted: 3/19/2008 4:49 PM ET
Member Since: 7/31/2007
Posts: 2,690
Back To Top

make sure if they don't respond to you in 7 days that you report them to R&R....

Date Posted: 3/19/2008 5:15 PM ET
Member Since: 3/20/2007
Posts: 142
Back To Top

That's really too bad.  I also took out my Requestor Conditions (No books from a currently smoking household, please) because I missed out on a couple of wish listed books that I had on auto-request, when I would have gladly have just aired those books out (they were knitting books, so I wasn't going to be sitting there with my nose in the book).  I've definitely received some worn copies of books, but they were definitely within the guidelines.  Today, I received a book that I swear looks brand new!  I guess it just goes in cycles.  I liked someone's suggestion on another thread about making new members take a quiz about the posting guidelines before posting books.  I know when I first started, I read them over and over just to make sure that the dog ears or missing dustcover from a hardback were okay before posting. 

Date Posted: 3/19/2008 5:47 PM ET
Member Since: 7/31/2007
Posts: 2,690
Back To Top

Yeah, Stephanie I think newbies should definitely take a quiz before posting books but, sadly only one of the "unpostable" books I've received was from a newbie...the others were from long time members.  The other day I was shopping in a Fleamarket and saw a book that I knew had 40+ people on the WL and for $2 I was going to get it and post it but, as I was flipping in through it I noticed a quarter size area on maybe 10 pages that looked like it might have been wet at some point so, back on the shelf that book went...was too bad too because could have gotten another on the rounds of PBS.  I am a rule follower and if you so "no damage from liquid" I take that to mean absolutely no damage at all from liquid.  I would have been happy getting that one but was afraid someone else might not feel the same way.

Date Posted: 3/19/2008 7:07 PM ET
Member Since: 8/26/2006
Posts: 9,333
Back To Top

And we have the new feature now where, if we receive a bad book, send a PM asking for a reply and requesting our credit back, if there's no response (it says to give it a week, but I'd give it a little more) we can now indicate in our transactions archive whether the problem was resolved to our satisfaction or not.  It gives the receiver a little more clout. 

Date Posted: 3/19/2008 9:30 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

I don't think it's just newbies. I received a book with loose pages from a long time member recently.  I was told it must have been the PO. Well the packaging was pristine when it arrived.  No damage to the outside of the book, but pages coming loose inside.  I didn't get my credit back and clicking the "was this problem resolved" button and saying no didn't do anything either.  So I have another unpostable book.

Date Posted: 3/19/2008 10:21 PM ET
Member Since: 11/13/2005
Posts: 510
Back To Top

It really sucks, but I guess I'm going back to requestor conditions.  I'd rather not get the books than have to argue with people about getting my credits back.

Why do you think having RCs is going to prevent having to argue with people about getting your credits back?

 

Date Posted: 3/19/2008 10:36 PM ET
Member Since: 8/9/2007
Posts: 4,058
Back To Top

Well, I just had my first damaged book that I sent out, and it was a broken spine, of all things.  I know I checked that book thoroughly when I mailed, but either I somehow missed this, or it was already weakened (the spine was well creased), and broke the rest of the way in transit.  Which can happen, btw.  If brand new ones can come apart and have pages spilling out right in your hands, there's no reason an old and well read one couldn't get damaged in the mail.  This was a former library book, in pretty good shape, but still, it had been handled a lot in its lifetime, I'm sure.  It's really hard to say.  You can check books and miss things - I must have.  Or it's possible that just the sorting process during transit could be to blame.  I used to work at UPS in customer service for 10yrs, and I saw & processed plenty of damaged items that were in packaging that looked perfectly fine.  I also received two books today that weren't wrapped in plastic and were both soaking wet (raining heavy here this week)  Of course I didn't ask for a credit refund - plastic wrap is not a PBS requirement.  I refunded a credit to the lady with the damaged book I sent as well.  Her order was on a 2 for 1 special, so I guess I'm sort of out two more books:(  Not my best week for trades, I'd say.



Last Edited on: 3/19/08 10:39 PM ET - Total times edited: 1
Date Posted: 3/20/2008 12:28 AM ET
Member Since: 1/25/2007
Posts: 6,567
Back To Top

I'm very very picky about the books I post. If see something that I think someone may complain about I will privately contact them about the shape of the book.

I don't understand why people don't do this. This is a trading site and we should all treat people the way we want to be treated. I mean if you don't want to get a dirty, smelly book then don't post one.

It is all common sense and it seems so many people these days have lost it!

Now on the other hand I have had a just one or two people complain about the smallest of things. One person actually MAILED A BOOK BACK TO ME! lol Can you believe that? She even wrote me a note telling me she wanted me to see what was wrong with it. I looked and looked at the book and for the life of me I couldn't figure it out.

After looking more closely at the book the only thing I could guess was the tiniest bit of shelf wear on the corners and about 3 small scribbles on the inside cover in pencil. Now if I had seen the scribbles myself I would have erased them or if they were in pen I wouldn't have posted them. But the scribbles were not on words just the BLANK inside cover. (sigh)

Anyway, I am now even pickier about the books I post for this reason.

Date Posted: 3/20/2008 1:08 AM ET
Member Since: 2/5/2007
Posts: 30,800
Back To Top

I am sorry but if you order a book from me I simply am NOT going to PM you.   If I do that and you never answer, THEN what should I do?    I post books that meet or exceeds the posting requirements.   That should never require a PM to the person who ordered.        And if my book meets your conditions, I gladly send them.  That shouldn't require a PM either.         If you complain about the books I send THEN I will be happy to listen to your side and work it out with you.          

Date Posted: 3/20/2008 1:47 AM ET
Member Since: 12/9/2007
Posts: 9,601
Back To Top

Well, I do believe in using the plastic wrap on every book now.  It keeps the books straight and in multi-book orders they don't slide around.  Also I can put tape on the plastic and stick the info sheet with that.  I did get one book that was wrapped according to the guidelines and used lots of packaging tape on corners, et.c.  There was one little spot that wasn't covered by tape and the paper had been worn through to the book.  The plastic wrap saved the book's cover from damage.  The other day, I got a book that somehow miraculously managed not to get damaged even though the single sheet of paper had torn on the pages edge of the book.  No plastic wrap.  Only one page of paper.  And that was taped to the book's cover.  I did PM the sender telling her how it was when it arrived and suggested that she might want to wrap it like the guidelines suggest because if it had arrived in my rural mailbox during a rain... the book would have been ruined.  She didn't answer the PM.  As a result of these experiences, I've turned to using Tyvek to wrap my books because it's tear resistant and water resistant.   I just tape the address part of the PBS wrapper to the front with all edges taped down.  It may be overkill, but at least I know the book probably won't be damaged.



Last Edited on: 3/20/08 1:49 AM ET - Total times edited: 1
patticom - ,
Date Posted: 3/20/2008 6:09 AM ET
Member Since: 11/3/2007
Posts: 416
Back To Top

I've been very lucky so far (knock on wood, huh?!) and every book I've received has been in good condition, or at least well within posting guidelines.  I've been very careful too, even sent someone a book with a long WL absolutely free through the bazaar because it had a little water damage in one corner.  It makes me sad to see so many people getting rotten books that don't meet conditions.  :(  Surely it can't be that hard to actually LOOK at your books before you mail them!!

Date Posted: 3/20/2008 8:21 AM ET
Member Since: 8/9/2007
Posts: 4,058
Back To Top

I'm more interested in how people respond to a problem than I am in what lengths they'll go to in order to ensure they never have one.  People make mistakes and miss things.  They're human.  It's better to plan for that eventuality and have a plan to resolve issues positively, and in a timely manner, than it is to assume it isn't going to happen because you're careful.  It wouldn't be fair of me to assume that everyone who ever sends out a damaged book either did it on purpose, or was just careless and doesn't bother to check their books.  If they respond quickly and positively to the problem - apologize & offer to refund my credit, or better yet, just go ahead and do it - I'd actually feel more confident in dealing with them again than I would someone I've never dealt with before.  That, to me, is someone who is willing to admit they are capable of making mistakes and is willing to take ownership of them.

Date Posted: 3/20/2008 9:09 AM ET
Member Since: 4/20/2006
Posts: 5,703
Back To Top

I agree with Cozi...I'm not up to playing the pm game just to process an order.  After the order though, if there is a problem, I will be more than happy to try and work it out.

Date Posted: 3/20/2008 9:11 AM ET
Member Since: 1/2/2008
Posts: 7,199
Back To Top

Ladies I have one thing to say - if anyone gets a damaged book from me please let me know - I am a new kid on the block still and there were a few that went out that had a few problems when recieved i responded to them all and offered credits back - isn't that the polite thing to do ?? I also have started wrapping mine in ziplocks that seems to work good - with all the rain lately I wouldn't know why you wouldn't wrap it. When I first started sending books I hated the saran wrap - but after the first couple of trades I seen the error of my ways! LOL! As far as the cleaved spines I had that happen and reported it as damage - but, after a couple of more I realized it was me doing it - it was really cold here and when I opened the book when it was cold it would crack - I buddy'd the credit back that she sent to me and talked to pbs to take the mark off - I didn't want to have any "blackmarked" on my account. I felt bad and told her so. I would think that when people send them out knowing that they would be embarassed I would be. I sent one out last month that just came back from a friend and I didn't flip thru it - she said their were dog bite marks in it and a pg or two missing - I was so embarassed I wanted to die !  So, as I am doing more trades I am learning. I love all my buddies and I wouldn't want to send out a book that I myself would not want to be getting.

 

Date Posted: 3/20/2008 10:38 AM ET
Member Since: 5/10/2005
Posts: 2,354
Back To Top

Part of the problem is "don't send a book you wouldn't want to receive".   Well, I don't mind receiving books that have a few marks inside the cover or show wear along the edges or look like they've been read a few times.  Other people apparently have higher requirements for the books they receive, though.

So all the books on my shelf are books I'd be prefectly content to receive.  Some of them have wear on the covers, some have creases, some have names written inside the front cover.  Some are in great shape. None have cracked/cleaved/whatever spines, none have pages falling out, none have marked up pages.  They all meet the posting guidelines, though some are closer than others.

I wouldn't think twice about posting (or receiving) a book with pen marks on the inside cover.  To me that's just something that is with most used books. 

I wonder if some of it is the difference between people who join having bought all the books they read previously new, and people like me who basically buy their books used.  A used book to me is from a rummage sale, and usually does look used.  To someone who is the first owner of all their books, they may look at their used (barely) books and use those as the yardstick.

Date Posted: 3/20/2008 10:43 AM ET
Member Since: 1/2/2008
Posts: 7,199
Back To Top

i don't have a problem receiving books that have names in the cover and that have been "well read" i have sent some that way - my thing was the water damage and such that is what i was referring to. I am a big garage sale book buyer. Please don't get me wrong on that. I for sure don't expect books brand new -

Date Posted: 3/20/2008 11:00 AM ET
Member Since: 7/12/2006
Posts: 183
Back To Top

I have received 3 books from you Wende (the Allison Brennan ones)...you wrapped them great, in a ziplock bag...the books look well loved, but well within the posting guidelines...you are doing fine!

Date Posted: 3/20/2008 11:03 AM ET
Member Since: 1/2/2008
Posts: 7,199
Back To Top

lori -

how did you like them ?? thanks for the nice comments :)

Date Posted: 3/20/2008 11:10 AM ET
Member Since: 8/9/2007
Posts: 4,058
Back To Top

Something everyone might find useful - I have recently received 3 books with moisture or water damage, and on a suggestion/comment another member made elsewhere in this forum, I took card stock and cut about 6 pieces just the slightest bit larger than each book's pages, inserted one just inside the front and back covers and equally spaced the remaining 4 throughout the books.  I then wrapped the books each in a sheet of printer paper and put them under book weights (bricks).  The ones I received yesterday, I checked this morning, and the pages are perfectly smooth and flat, and don't feel stiff.  I was really surprised, because while one of the books was more moisture warped than actually wet, the other was pretty damp.  I also did this to a book last week that just had the wavy, moisture warped pages, but wasn't noticably damp, and got the same result.  I don't know that this works 100% of the time, but it has worked for me on the last 3 warped books I received, so it's definitely worth a try before giving up on a book.  I'd have to say that I think doing this as soon as possible after you realize a book is damp or the pages are starting to warp would be best, but that's based more on instinct that actual experience.  I don't know if it would be effective on old warping or not, but I'm going to see if I can find some warped books and experiment with it a little.  It might even be possible to steam them somehow and then press the warping out.

Date Posted: 3/20/2008 12:37 PM ET
Member Since: 7/12/2006
Posts: 183
Back To Top

Haven't read them yet, Wende...they are on my tbr pile that is threatening to topple over...lol

Date Posted: 3/20/2008 12:49 PM ET
Member Since: 8/26/2006
Posts: 9,333
Back To Top

Wende: it was really cold here and when I opened the book when it was cold it would crack

Kim: re card stock and brick: and the pages are perfectly smooth and flat, and don't feel stiff.

I just learned two new things in about one minute!  Thanks! 

 

Date Posted: 3/20/2008 1:20 PM ET
Member Since: 1/2/2008
Posts: 7,199
Back To Top

completly understand that : )

Date Posted: 3/20/2008 1:26 PM ET
Member Since: 11/1/2006
Posts: 12
Back To Top

<<

Wende: it was really cold here and when I opened the book when it was cold it would crack

Kim: re card stock and brick: and the pages are perfectly smooth and flat, and don't feel stiff.

I just learned two new things in about one minute!  Thanks! >>

 

Me, too! :)

Date Posted: 3/20/2008 5:18 PM ET
Member Since: 5/18/2005
Posts: 81
Back To Top

Why do you think having RCs is going to prevent having to argue with people about getting your credits back?

Actually Bret, I don't think it will prevent me from having to argue about getting credits back.  I think it will prevent me from getting a lot of books in the first place.  But frankly, I'd rather not get them than do the whole confrontational thing.  I'm not good at that and it makes my stomach sick (literally).

I still haven't heard from one of the problem transactions.  The two others responded back to me and were both very kind about returning credits.   I was so relieved! 

Kim - great idea with the card stock.  I'll have to try it. 



Last Edited on: 3/20/08 5:24 PM ET - Total times edited: 1
Page: