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Topic: Received an ARC in place of a Hardback

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Subject: Received an ARC in place of a Hardback
Date Posted: 5/22/2009 5:58 PM ET
Member Since: 2/3/2007
Posts: 63
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Hello Everyone --

I have a question.  I was 1st in the wishlist for a particular new release hardback book.  It was offered and I took it.  I received the book today, only to find it was an ARC.  I accepted the offer because I already had an ARC of the book and wanted the HB to complete my "collection." 

I received no prior indication from the sender that the book was an ARC.  HAd I known, I probably would not have accepted it.  The sender obviously disregarded the rule that ARCs could not be posted.

So, I'd like to ask how I should complete the transaction?  Do I mark it as a problem and the wrong book was received?  I've not had this happen before and I'm not sure how to proceed.

Any help would be appreciated.

Thanks!

  -- Chris

Date Posted: 5/22/2009 6:09 PM ET
Member Since: 4/25/2007
Posts: 11,467
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Here's what the help center says:

ARCs cannot be Posted to a PBS Bookshelf for swapping, since the ARC cannot be depended upon to contain the same story/text as the published book.

  • If you send an ARC, the requestor will probably contact you to ask for the credit back.
    • You will need to do this.
    • You are asked to confirm for each book you Post that it is not an ARC.  If you posted an ARC you broke the rules. 
  • If you receive an ARC, you should mark it received as a Wrong Book and send a message to the sender asking for your credit back.
    • You should NOT repost an ARC (or any problem book) if you receive one.
  • The receiver of an ARC is not required to return the item; she or he may agree to do so if the sender sends postage for the item's return.  This is the case with all problem books: the requestor receiving them is not obligated to spend postage to return them.


Last Edited on: 5/22/09 6:09 PM ET - Total times edited: 1
Date Posted: 5/22/2009 7:08 PM ET
Member Since: 2/3/2007
Posts: 63
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Great, I'll do that then.

Thank you!

Date Posted: 5/22/2009 8:19 PM ET
Member Since: 8/26/2006
Posts: 9,327
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You can also contact the PBS Team and ask them to place you back at your previous place on the wish list.

Date Posted: 5/22/2009 9:16 PM ET
Member Since: 8/16/2007
Posts: 15,186
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You can also contact the PBS Team and ask them to place you back at your previous place on the wish list. - This is actually done automatically on any RWaP books now.

Date Posted: 5/23/2009 11:35 PM ET
Member Since: 8/10/2005
Posts: 4,599
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I have this situation coming up. I say coming up, because the sender actually has already marked the book mailed, then sent me a PM saying simply "brand new soft cover editor's edition." Huh? Well, thanks for the warning. I already answered the PM and explained that if indeed he really mailed it already, I'll be marking it RWAP. I have my wishlist set to autorequest everything, but even if I didn't, it wouldn't have helped in this case. The order was accepted, label printed and marked mailed all within one minute of each other.

It will be interesting to see how this plays out.  *sigh*

Cheryl

Date Posted: 5/23/2009 11:46 PM ET
Member Since: 12/9/2007
Posts: 9,601
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That's too bad, Cheryl!  I really don't like it when people do all the printing and mailing within minutes because you know they didn't do that (unless they just put it in their home mailbox to be picked up).  I can't just put the book in my mailbox and I wouldn't if I could.  My experience with mail carriers is that they only want to deliver the mail, not pick up the mail.  I've had several situations where mail going out from neighbors was put in my box by mistake.  Although they were all just envelopes, I don't want to worry about my PBS books I'm sending out!

Ruth

Date Posted: 5/25/2009 6:09 AM ET
Member Since: 5/27/2006
Posts: 108
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My sister-in-law mails all her books from her mailbox, so she does mark mailed within minutes.

Date Posted: 5/25/2009 7:13 AM ET
Member Since: 5/27/2006
Posts: 11,985
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I really don't like it when people do all the printing and mailing within minutes because you know they didn't do that

I do it.   I have the book wrapped and ready to go right after I post it. Once it's accepted, I print out the label, slap it on and walk the 10 feet out my office front door to the blue box and drop it in. 

Date Posted: 5/25/2009 8:56 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/2/15 11:39 AM ET - Total times edited: 1
Date Posted: 5/25/2009 4:14 PM ET
Member Since: 8/10/2005
Posts: 4,599
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I also occasionally print and mark mailed within a couple of minutes sometimes (if I'm on my way out the door and am logging in to mark books mailed and there happens to be another order I can get ready quickly) so that wasn't really a problem per se.

Turns out he must not have mailed it though, as he answered my PM right away and between us we got it worked out. He refunded my credit immediately and wanted to know how to cancel the order. I explained that because he had already marked it mailed, he would have to contact PBS to do that. He did, they canceled it and sent me ANOTHER credit back, so I buddied his credit back to him and we're where we were before with me back at #1 on the WL. Whew! I told him he probably should review the Help Docs a bit and hopefully now he knows not to post ARCs!

Cheryl

Subject: Lightning Quick
Date Posted: 5/25/2009 7:41 PM ET
Member Since: 3/27/2009
Posts: 25,000
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I really don't like it when people do all the printing and mailing within minutes because you know they didn't do that

I can print a label, wrap a book, and have it mailed within minutes as well.

I ain't lyin'.

Date Posted: 5/25/2009 7:41 PM ET
Member Since: 11/26/2006
Posts: 221
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I also print..wrap and mail within about 5 minutes.

My rural delivery box is at the end of my driveway.

I use PBS postage and DC so I mark it mailed within about 8 minutes.