Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Received Book 3 months later...

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Received Book 3 months later...
Date Posted: 10/8/2014 6:19 PM ET
Member Since: 9/23/2007
Posts: 66
Back To Top

Someone sent me a book I had requested in July, but it didn't arrive until today. Since PBS gave me my credit back for the book being lost, but I have now received the book, how do I give a credit to the person who sent it?

Date Posted: 10/8/2014 7:29 PM ET
Member Since: 7/19/2008
Posts: 15,446
Back To Top

You mark it received in your Transaction Archive.

You can find the Transaction Archive on both your pull down My Account menu and on your My Account main page.

You have to be VERY CAREFUL in the Transaction Archive. That has both cancelled orders (folks who never responded) and lost orders. Always double and triple check the sender before marking a book in your Transaction Archive.

In addition, a credit will be taken from your account if the book is in the Transaction Archive. (Your credit would have been returned when the book was canceled.)

 
Date Posted: 10/27/2014 6:31 PM ET
Member Since: 1/16/2014
Posts: 59
Back To Top

A month ago I ordered two books from the same person. A few days later, he said he'd mailed them. I still haven't seen them.  

Over this past weekend, I got automated messages from PBS telling me that since the books still hadn't shown up in my mailbox, they were being declared Lost and I was getting my 2 credits back. (First time that's happened to me.) 

The automated messages also advised me to wait "a week or two" before re-ordering those books from someone else's shelf, since they might still turn up, very late, in my mailbox.

I've now spent some time refreshing my memory of some of the online Help information about this sort of thing, but there are a couple of questions that don't seem to be squarely addressed in the stuff I've looked at. So I decided to find a relevant thread on this forum, and pose the questions, and see if anyone can answer them from experience.

1. If the package is currently gathering dust in a dark corner of a post office somewhere, and if it finally turns up in my mailbox a long time from now (months or years!), is there any point at which I won't be charged two credits for the package because of its extremely late arrival? 

2. Suppose, for the sake of argument, that one day I'm all out of credits, waiting for someone to order more stuff from my Bookshelf -- and that is when the package containing those two books finally turns up in my mailbox. Suppose I acknowledge on PBS that I have just received those books. If I'm already at zero credits, and then if my receipt of those books is supposed to trigger the deduction of 2 credits from my account, what happens? Would the current number of PBS credits in my account suddenly drop all the way down to negative two? (Is that even possible?) laugh

Date Posted: 10/27/2014 7:04 PM ET
Member Since: 10/13/2007
Posts: 36,445
Back To Top

Yes they can do a negative credit thing to your account OR ask you to buy two credits. 

You are required to give the sender two credits because it is not their fault the books got sucked into the USPS black hole then spat out. There is no time limit on this.

Date Posted: 10/27/2014 9:55 PM ET
Member Since: 3/25/2014
Posts: 2,793
Back To Top

Found this in the help section. 

If the book was declared lost in the mail and you requested and received (or will receive) a second copy because you thought the first one was really lost:
If the postmark on the package was from the week before the book was declared lost (or later!), and you got no notification from the sender that the book would be/was mailed late: you do not have to mark this book received (this is the ONE case in which you don't have to mark a received book received: if a very late mailer without notice caused you to reorder the book and end up with two copies).  
OR: You can mark it received to note the late postmark, and ask for your credit back in your Personal Message to the sender.  If you don't hear back/don't get the credit back within 3 days you should contact us using the Feedback link at the top of the Contact Us page.
You can also note this information about the late mailing in the Comments box at the bottom of the Book Received page, while marking the book received: this will go onto the sender's record.

Date Posted: 10/28/2014 4:05 AM ET
Member Since: 8/26/2006
Posts: 9,336
Back To Top

Valerie's quote is valid for a book that was mailed late, but in Larry's scenario, where the book was mailed on time but sat around the Post Office for a year, Xen is spot on.  It isn't the sender's fault.

Date Posted: 10/28/2014 9:27 AM ET
Member Since: 1/16/2014
Posts: 59
Back To Top

Yes, Patty, I was working on the assumption that the two-book package did, in fact, get mailed to me on the date the sender claims he posted it --  not a few weeks later. After all, I have no evidence to suggest he's lying. If the package ever does turn up, presumably the postmark will prove that he gave it to the post office when he says he did. (Or not.)

One thing I'm wondering about: If I will still owe two credits for the package if it comes in extremely late -- such as a year from now, around Halloween of 2015? -- then I just wonder what the reasoning is behind the wording of the auto-message that advised me to give it an extra week or two before I risk using my refunded credits to order fresh copies of the same books. What's so special about the next week or two as a "waiting period," as opposed to the ongoing risk of the package finally showing up two weeks from now, or three weeks, or at any later time?

Have the PBS administrators reached the conclusion from hard experience that if a late book doesn't turn up at the proper destination within, say, the first five or six weeks after it was put in the mail, then it becomes extremely unlikely that it ever will turn up where it belongs, and so I should probably stop worrying about it at that point? In other words, after six weeks, max, a missing item has probably been stolen or otherwise "permanently lost"?

(Of course, if that is approximately their reasoning, then it raises the obvious question: Instead of automatically declaring posted books "lost" after the first 26 days or so, knowing that there's still a fighting chance that they will come in late, why not simply wait another week or two until it's incredibly unlikely that the missing material will ever be delivered? And then declare them "lost"?)

Date Posted: 10/28/2014 12:53 PM ET
Member Since: 1/17/2009
Posts: 9,859
Back To Top

Have the PBS administrators reached the conclusion from hard experience that if a late book doesn't turn up at the proper destination within, say, the first five or six weeks after it was put in the mail, then it becomes extremely unlikely that it ever will turn up where it belongs, and so I should probably stop worrying about it at that point? In other words, after six weeks, max, a missing item has probably been stolen or otherwise "permanently lost"?

I think they are just trying to balance out the weight of "I ordered this book because I want to read it and I've already been waiting a month" and the other thought "The sender mailed it on time and waiting a little bit of extra time might give it that edge to get there that it needs".

I don't think it's based on a scientific analysis of mailing time that suggests that the extra week or two is "definitely enough time" or anything.

That's why it's just a suggestion and not a rule that people must abide by.

People who are OK with the thought that they may owe credits again to the sender if the first book arrives (and was mailed on time) can reorder as soon as they want to.

People who are definitely NOT OK with the thought that they may owe credits to the sender should wait a few more weeks to make sure the books don't arrive.

Personally, I just re-order right away if I want a book that went lost ... and if they did end up arriving, I would just give the sender a credit.



Last Edited on: 10/28/14 12:58 PM ET - Total times edited: 2
Date Posted: 10/28/2014 3:16 PM ET
Member Since: 7/19/2008
Posts: 15,446
Back To Top

Please note that books coming media mail from over water are pretty much expected to arrive late. The time limit is set longer for them. Even with the longer time, books from HI, APOs, Guam and other territories often arrive late.

I look at the area the book is coming from and consider the weather and possibility of boats. Those I wait longer for. The one from two states over that took over 26 days in lovely weather? I don't expect to arrive. The one late due to a massive storm? I'll wait.
 

Date Posted: 10/28/2014 5:54 PM ET
Member Since: 3/25/2014
Posts: 2,793
Back To Top

I think the post office used to declare a package lost after 21 days. I don't know if they have extended the time.

By site guidelines in waiting 2 wks to order another copy I feel they are giving permission to order another copy without worrying about the first book eventually showing up.  I think lost books are rare when a person had the proper address and wrapping.  

If the scenario does happen........ 

The sender is out the book, postage and credit OR the recipient gets another copy that they probably don't need and they have to pay a credit.  Not a great situation but not end of the world.  You can buy cheap credits in the bazaar if anyone feels like they got shortchanged. 

Date Posted: 10/28/2014 7:06 PM ET
Member Since: 11/30/2007
Posts: 4,975
Back To Top

A couple of weeks ago I was shocked to get a pm from a member telling me she finally got my book that I mailed out 1 year and 6 months ago! ROFL Where the heck was that book for all that time? She said it was in excellent condition, still in original wrapper and I got my credit. To be honest I completely forgot about that book. Also, kudos to that member for marking it as received because she must have had to look way back on her Transaction Archive for it, unless she doesn't order books often.

Date Posted: 10/29/2014 4:10 AM ET
Member Since: 8/26/2006
Posts: 9,336
Back To Top

Wow, Connie -- just amazing!!

Date Posted: 12/2/2014 5:51 PM ET
Member Since: 11/5/2011
Posts: 100
Back To Top

I've recently had it happen to me. A book arrived that I'd ordered over 6 months before! I'd since ordered, read, and mailed out a second copy. Imagine my surprise when the first one showed up!

I did go through my transaction archive and give credit to the sender. I also sent her a PM to let her know it finally arrived It's also been reposted, though I think it'll be a long time before it goes anywhere..