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Topic: Received book with chapters missing

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Subject: Received book with chapters missing
Date Posted: 8/28/2007 9:00 PM ET
Member Since: 8/7/2007
Posts: 616
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I received a book that has the one and one half chapters missing.  What would you do?

Date Posted: 8/28/2007 9:05 PM ET
Member Since: 3/13/2006
Posts: 2,024
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It depends.  Have the chapters been ripped or cut out, or is it a printing error (like what happened with some copies of Harry Potter 7 last month)?  If it's the latter, it's very possible that the sender did not read the book and therefore did not realize that there was an error, and I would just write it off as one of those things that's no one's fault.  If, on the other hand, the pages were torn out, then I would definitely mark received w/ problem.

Date Posted: 8/28/2007 9:10 PM ET
Member Since: 8/7/2007
Posts: 616
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There is a small gap in the binding where the pages used to be.  The book smells like my local used book store. 

I am not sure what to think of it. I dropped a PM to the person in which I received the book.

How do you mark something as received but with problems?  I maked the book received when I got it.  Probably nothing that I can do.

Date Posted: 8/28/2007 9:11 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Regardless of why it happened - I'd mark it received with a problem.  The sender should be checking these things before the book is sent out, in my opinion.  Then, I'd ask for my credit back.

To mark a book received with a problem, you have to do it when you are marking it as recieved.  There should be 2 options to pick on the "was this book received" screen...one being "yes" and the other being "yes, but there was a problem" and you should have makred that one.  Regardless, you can still PM the sender and request your credit back. 



Last Edited on: 8/28/07 9:12 PM ET - Total times edited: 1
Date Posted: 8/28/2007 9:15 PM ET
Member Since: 8/7/2007
Posts: 616
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I don't think that the sender sent it damaged on purpose.  I checked and they have over 1000 books listed and over 1000 books mailed.  Might explain the used book store smell. 



Last Edited on: 8/28/07 9:30 PM ET - Total times edited: 1
Date Posted: 8/28/2007 10:14 PM ET
Member Since: 1/15/2007
Posts: 35
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I think my small apartment smells a bit like an old book store.  Comes with having lots of books.  :)

Date Posted: 8/29/2007 9:12 AM ET
Member Since: 2/28/2007
Posts: 2,164
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I think these things are almost always an oversight on the part of the sender - but this is a consequence of not checking your books before posting them, which everyone should do!  If you have 1,000 books posted you should be checking every single one of them before posting.  If you don't have time to do this, don't post so many books.

Date Posted: 8/29/2007 1:38 PM ET
Member Since: 3/26/2007
Posts: 55
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I have a somewhat similar situation in that I marked a book as received, but then  later discovered that there was some underlining on a few pages.  It is a classic and could have been a required text book. 

Is this a lost cause, or can I request my credit back from the sender?  Otherwise, I understand that now this book is unpostable! I feel I have been cheated !!

Thanks for any advice.

 

 

Date Posted: 8/29/2007 8:05 PM ET
Member Since: 8/7/2007
Posts: 616
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I contacted the sender of my book and they gave me the credit back.  I appreciate that a great deal.  Honest traders are an asset.

 

Thank you all for you help and advice.

Date Posted: 8/30/2007 11:47 AM ET
Member Since: 2/28/2007
Posts: 2,164
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Sallianne - I was in that exact situation.  Even though it was too late to mark the book as having a problem, I went into my transactions archive and PM'd the sender.  I was very nice about it and just explained what happened and requested my credit back.  The sender was very apologetic, stating it was an oversight, and immediately gave my credit back.  So, I'd try it if I were you.