Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: They received my book but I didn't get a credit.

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: They received my book but I didn't get a credit.
Date Posted: 2/8/2009 7:10 PM ET
Member Since: 3/7/2006
Posts: 38
Back To Top

 

I just received an Email to tell me that the person that I had sent a book to had received it.There was a book that I really wanted,so I ordered it or so I thought.a banner came up and said I didn't have the credit to order it.Does anyone know why this is?  Barbie4

Date Posted: 2/8/2009 7:13 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

It automatically gives you a credit when they mark a book received. Even if they mark a book received with a problem it gives you the credit. 

Go into My Account and Transaction Archive. There should be a Credit Registry link.  That'll show you the credits you've spend and earned.  If you used PBS printed postage then you got the credit when you mark the book mailed and may have already spent it. 

Did you have any WL books on autorequest?  If so you may have a book enroute to you that you didn't notice.

Subject: Still no credit.
Date Posted: 2/8/2009 7:57 PM ET
Member Since: 3/7/2006
Posts: 38
Back To Top

I went to credit registry and checked it out and it tells when I sent the book and when this book was received.I just have two or three books on WL so I don't know what to do.The book was received and the person sent me a thank you.for the book.Thank you for trying to help me...Barbara

Date Posted: 2/8/2009 8:02 PM ET
Member Since: 2/19/2008
Posts: 2,007
Back To Top

It sounds like you went to your transaction archive and not the credit registry.  From the TA you should see a link that says Credit Registry.  That will take you to a screen that shows every book credit you've used, earned or purchased.

Date Posted: 2/8/2009 8:21 PM ET
Member Since: 11/13/2005
Posts: 510
Back To Top

By any chance did you send the book using PBS postage?  If so, you received your credit when you marked the book mailed.

Date Posted: 2/8/2009 8:33 PM ET
Member Since: 8/9/2007
Posts: 4,058
Back To Top

Barbie, buddied you a credit so you can get your book, but do check the items others here have mentioned.  The most likely explanations are all covered.  Don't worry about returning the credit, btw - just pay it forward to someone else who's in a pinch whenever you're able.

Subject: No credit
Date Posted: 2/8/2009 8:33 PM ET
Member Since: 3/7/2006
Posts: 38
Back To Top

No,I didn't use PBS postage.I found the credit registry but really didn't understand it.Why are some of the letters red and some are green?Sorry to be so dense...Barbara

Date Posted: 2/8/2009 8:44 PM ET
Member Since: 9/20/2008
Posts: 1,513
Back To Top

red means a credit was used in some way (ordered a book, gave to someone else, etc), green means the credit was received in some way (earned b/c book received, bought, gifted to you)

Subject: credit
Date Posted: 2/8/2009 8:46 PM ET
Member Since: 3/7/2006
Posts: 38
Back To Top

Oh,thank you so much but you didn't have to do that.You have got to be a precious person.Believe me if I can help anyone out like you did me I will be glad to.I have been in this club almost three years but still don't understand it all.I have had very few problems with PBS and have met a lot of super people and you are one of them.God Bless you and thanks again...Barbara

Date Posted: 2/9/2009 8:39 AM ET
Member Since: 2/13/2007
Posts: 8,411
Back To Top

Also, if you had a negative balance in your credit bank, and then someone marks your book received, the balance will be zero. 

Date Posted: 2/9/2009 2:45 PM ET
Member Since: 1/20/2009
Posts: 2,680
Back To Top

Um, you can have a negative credit balance? How?

Date Posted: 2/9/2009 2:48 PM ET
Member Since: 1/8/2007
Posts: 8,139
Back To Top

If you go to your transaction archive to mark a book received, you can go negative. So for example, you order book A with your last credit but it goes lost. You get your credit back and decide to order book B instead with that same credit. But then book A arrives and you mark it received from your transaction archive. Then you have a negative balance, because a credit is taken from your account to "pay" for the book that had your credit refunded to you.



Last Edited on: 2/9/09 2:49 PM ET - Total times edited: 1
Date Posted: 2/9/2009 4:31 PM ET
Member Since: 1/20/2009
Posts: 2,680
Back To Top

Oh, that makes sense. Thanks for explaining.