It would have to have a postmark from a week before the "lost" date, or after. See my emphasis below.
Books that arrive with a late postmark should be marked "received with a problem" and the late postmark can be noted.
- Providing the late postmark while marking the book received will generate an auto-email to the sender of the book, reminding him or her that late mailing is not acceptable at PBS.
- The email includes the information that the late postmark could have been entered in error
- The email includes the information that sometimes postmarks are delayed a few days, even if the book was mailed on time
- The email includes the information that if the late mailing was agreed to by the requestor, this is not a problem
- You can contact the sender using the text box provided while marking the book received
- Please be gentle! You can't know what might have delayed this shipment.
- If the book was declared lost in the mail and you requested and received (or will receive) a second copy because you thought the first one was really lost:
- If the postmark on the package was from the week before the book was declared lost (or later!), and you got no notification from the sender that the book would be/was mailed late: you do not have to mark this book received (this is the ONE case in which you don't have to mark a received book received: if a very late mailer without notice caused you to reorder the book and end up with two copies).
- OR: You can mark it received to note the late postmark, and ask for your credit back in your Personal Message to the sender. If you don't hear back/don't get the credit back within 3 days you should contact us using the Feedback link at the top of the Contact Us page.
- You can also note this information about the late mailing in the Comments box at the bottom of the Book Received page, while marking the book received: this will go onto the sender's record.
- A pattern of late mailing will cause account suspension and possibly termination of membership
- Sometimes late mailing happens for very good reasons, but chronic late mailing will not be tolerated.
Last Edited on: 5/26/14 3:14 PM ET - Total times edited: 4