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Topic: Received book that was lost

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Kris H. (KrisH) - ,
Subject: Received book that was lost
Date Posted: 5/24/2014 5:55 PM ET
Member Since: 8/30/2008
Posts: 132
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I requested a book in early February and never received it - it was declared lost.  I received it today (mailed 02/12/14).  How do I mark it as received?  I received the same book then from someone else, so now I have 2.  Thanks for the help.  Kris

Date Posted: 5/24/2014 6:14 PM ET
Member Since: 9/25/2008
Posts: 3,816
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You can mark it received from your transaction archive.

Kris H. (KrisH) - ,
Date Posted: 5/24/2014 6:40 PM ET
Member Since: 8/30/2008
Posts: 132
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Thanks for the help.

Date Posted: 5/24/2014 6:59 PM ET
Member Since: 9/25/2008
Posts: 3,816
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You're welcome. I am sorry your book went lost and then you got another copy. Hopefully you can repost it and get your credit back that way.

Date Posted: 5/25/2014 12:35 PM ET
Member Since: 12/28/2006
Posts: 14,177
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If the first book had been postmarked late (don't remember the exact number of days, but a week or so), you would not be required to mark it as received.



Last Edited on: 5/25/14 12:35 PM ET - Total times edited: 1
Date Posted: 5/26/2014 3:08 PM ET
Member Since: 8/26/2006
Posts: 9,333
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It would have to have a postmark from a week before the "lost" date, or after.  See my emphasis below.

Books that arrive with a late postmark should be marked "received with a problem" and the late postmark can be noted. 

  • Providing the late postmark while marking the book received will generate an auto-email to the sender of the book, reminding him or her that late mailing is not acceptable at PBS.
    • The email includes the information that the late postmark could have been entered in error
    • The email includes the information that sometimes postmarks are delayed a few days, even if the book was mailed on time
    • The email includes the information that if the late mailing was agreed to by the requestor, this is not a problem
  • You can contact the sender using the text box provided while marking the book received
    • Please be gentle!  You can't know what might have delayed this shipment.
  • If the book was declared lost in the mail and you requested and received (or will receive) a second copy because you thought the first one was really lost:
    • If the postmark on the package was from the week before the book was declared lost (or later!), and you got no notification from the sender that the book would be/was mailed late: you do not have to mark this book received (this is the ONE case in which you don't have to mark a received book received: if a very late mailer without notice caused you to reorder the book and end up with two copies).  
    • OR: You can mark it received to note the late postmark, and ask for your credit back in your Personal Message to the sender.  If you don't hear back/don't get the credit back within 3 days you should contact us using the Feedback link at the top of the Contact Us page.
    • You can also note this information about the late mailing in the Comments box at the bottom of the Book Received page, while marking the book received: this will go onto the sender's record.
  • A pattern of late mailing will cause account suspension and possibly termination of membership
    • Sometimes late mailing happens for very good reasons, but chronic late mailing will not be tolerated.


Last Edited on: 5/26/14 3:14 PM ET - Total times edited: 4