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Topic: Received a book that hasn't been mailed--what to do??

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Subject: Received a book that hasn't been mailed--what to do??
Date Posted: 5/7/2011 7:00 PM ET
Member Since: 6/2/2009
Posts: 255
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Today I received a book that hasn't yet been marked as mailed by the sender. What do I do now? 

I can't mark it as received and can't figure out a way to contact the sender. 

Can someone help me?

Date Posted: 5/7/2011 7:21 PM ET
Member Since: 5/15/2005
Posts: 1,328
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To contact the sender, click on the PM link to the right of your request. If it's getting close to the point where the transaction may cancel, you may want to use the 'contact us' link (under Company) at the bottom of any page and ask the site's management to mark it mailed for you so your request doesn't roll over to the next member. 

Date Posted: 5/7/2011 7:29 PM ET
Member Since: 11/11/2008
Posts: 16,558
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First, I would try contacting the sender. Hopefully they will mark it mailed and you can just click that you received it.

If they don't respond, instead of contacting PBS, let the book go lost in the mail.

Then, if it is a WLd book, remove it from your WL. If it rolls over to a new member, just cancel the order. Then you can mark the book received from the canceled transaction in your Transaction Archive, to give the first sender credit.

Date Posted: 5/7/2011 7:46 PM ET
Member Since: 6/2/2009
Posts: 255
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Well, silly me: I didn't see the PM button. Never needed to use it before. 

Thanks for your help, y'all!!

Laura M. (LMM) - ,
Date Posted: 5/7/2011 11:16 PM ET
Member Since: 12/12/2005
Posts: 524
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I got a book I requested, but I can't mark it received!

If there is an active transaction for the book on your Books I've Requested tab:

  • Click the button on the transaction to see the sender's name in the To: field of the new Personal Message
    • If the name is the same as the name in the Return Address on the package, then this sender did not mark the book mailed yet.
      • You should immediately send a PM to the member, telling him or her to mark the book mailed!
      • If the member does not read your PM in time, the request may cancel
      • If so, a new sender will get your request and the status will change to "Waiting for member"
      • If this happens, you can click to cancel the new request
      • Then you can mark the book received from the canceled transaction in your Transaction Archive, to give the first sender credit.  See instructions on how to do this in I received a book from a canceled transaction!.
    • If the name is NOT the same as the name in the return address on the package, then the request has already been passed to a new sender.
      • If there is a button you can click it then and mark the canceled book received from the canceled transaction in your Transaction Archive, to give the first sender credit.
      • If there is no button, the new sender has already printed your address and you can no longer cancel the new request.  You will get 2 copies of this book.  You are not obligated to give credit for the extra copy you have already received; you are also not obligated to return it.
        • In this situation you should NOT ask the new sender to click the Cancel Order button, since this will pass your request along to a third sender.  If the new sender agrees to cancel at your request, the new sender should contact us and ask us to cancel so that the request is not passed along.  Also, if we cancel in this situation, the new sender's book will stay on her bookshelf; she will not need to repost it.