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Topic: Received a book that was marked lost in August

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Subject: Received a book that was marked lost in August
Date Posted: 11/7/2012 10:42 PM ET
Member Since: 10/26/2011
Posts: 2,110
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So, this was my cursed book for a long time with timed out transaction, lost in mail, then timed out again and again and again.  In August, one was marked mailed but I never received it.  In September I successfully received the book from another sender.

 

Now it's November and the one that was lost in the mail just showed up in the mail.  I read the help doc and it states I am required to mark it received.  But I already have the book now, and I've already paid a credit for it...so is that right?  Is there anything else I can do?

Date Posted: 11/7/2012 11:58 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Check the guidelines again, I think it might depend on a readable postmark?  Can you tell if it was mailed late or delayed in transit? 

If the book was postmarked or otherwise appears to have been mailed on time, but delayed due to USPS, then I believe that you are supposed to mark the book received. 

If the book was postmarked late or other proof of late mailing, and you have already received a second copy...no, you do not have to mark this copy received.

Date Posted: 11/8/2012 1:31 AM ET
Member Since: 2/23/2008
Posts: 170
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Could she contact PBS and explain what happened and maybe they could credit the sender? It doesn't seem fair to pay 2 credits for 2 copies of the same book when USPS is to blame. (Unless the lost book has a really, really late postmark.)

Date Posted: 11/8/2012 4:04 AM ET
Member Since: 1/17/2009
Posts: 9,854
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Could she contact PBS and explain what happened and maybe they could credit the sender? It doesn't seem fair to pay 2 credits for 2 copies of the same book when USPS is to blame. (Unless the lost book has a really, really late postmark.)

PBS does not generally take the blame or the responsibility for USPS mishaps. It's just the risk that we, as members, take when we choose to trade books here. Sometimes the USPS messes up and either the sender or the receiver has a loss on that transaction.

In this case, the PBS rules are very clear. If the book was mailed on time, then it's the receiver who has the loss. (For the purposes of this rule, PBS has defined "late mailing" to be within or later than the LAST week before the book was marked lost in the mail. So, roughly 3 weeks after it was marked mailed, is when you can consider to be mailed late for this rule).

The rules are also clear on this ... if there is no postmark, or the postmark is unclear, then you must treat it as if the book was mailed on time and mark it received.

However, in this situation, even though the receiver who marks the book received is out a credit for the second copy, the transaction is not a total loss for them, because they have the book, and can repost it and get a credit for it that way.

If the book was not marked received, then the sender is out both the postage AND the book, while the receiver has their credit AND the book, AND can repost the book to get another credit, as well.

So ... that's why the PBS rule is that the book must be marked received. Because while this situation is slightly unfair to both parties, it is MORE unfair to the sender.

Date Posted: 11/8/2012 8:38 AM ET
Member Since: 8/23/2007
Posts: 26,510
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This is why PBS suggests waiting a couple of weeks if a book goes lost before reordering another one.  If it's WL then you put it on hold and keep your place inline.  If it's not WL then you just wait and reorder after a couple of weeks.

If it went lost and August and you received the 2nd one ordered in September then it sounds like you didn't wait. (although I don't know the exact dates-you could have waited).

 



Last Edited on: 11/8/12 1:10 PM ET - Total times edited: 2
Date Posted: 11/8/2012 9:29 AM ET
Member Since: 11/15/2008
Posts: 3,308
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I had one arrive in November that was mailed to me in May or June that the sender swore was sent on time (postmark backed her up).  I gave her the credit even though I'd already recieved another copy and sent that one back out..

Date Posted: 11/8/2012 10:19 AM ET
Member Since: 10/26/2011
Posts: 2,110
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I hadn't thought about that, but you guys are right USPS error is just the risk we take as members.  From the postmark it looks like it was mailed on time, so I will mark it received and then just post the extra copy to recoup my credit because I don't need two copies.

Date Posted: 11/8/2012 12:42 PM ET
Member Since: 12/26/2008
Posts: 1,958
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I had this exact problem, even though I waited awhile to request the book again. I emailed PBS and they told me that I had to give her a credit.
Date Posted: 11/8/2012 3:44 PM ET
Member Since: 8/10/2005
Posts: 4,600
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I've had this happen too...got a book about 7 months after it went lost...wrapped perfectly, correct metered postmark, no damage to the package or anything...no idea where it went walkabout! I'd already gotten another copy and read it and sent it on, so just reposted that one again after marking it received. If only the book could have told us where it had been!

Cheryl