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Topic: I received a book with a problem

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Subject: I received a book with a problem
Date Posted: 1/11/2008 11:43 AM ET
Member Since: 12/5/2006
Posts: 86
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I received a craft book that has ink marks through the book.... One pattern appears to have been altered with ink.

I contacted the sender about the condition and explained that the book shouldn't had been offered for a credit but given as a freebie... Here's the reply I received.....

since i'm new to the club i hadn't realized that the books 'had' to be in near perfect condition, if you would like to send it back i will give you your credit back.

So I'm suppose to pay for postage to send this book back in order to get my credit back?

What should I do?  I don't feel I should have to pay for this because someone didn't read all the rules before offering books....

Lisa

Date Posted: 1/11/2008 11:48 AM ET
Member Since: 1/11/2007
Posts: 1,534
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Hi Lisa,

No, you're not obligated to send the book back.  If the sender wants the book returned, she/he should either send you the cost of postage or buddy you an extra credit to compensate you for the postage.

The sender can't be forced to do so, but they should return your credit if the book didn't meet PBS posting guidelines.



Last Edited on: 1/11/08 11:49 AM ET - Total times edited: 1
Date Posted: 1/11/2008 11:50 AM ET
Member Since: 2/28/2007
Posts: 2,164
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In addition to what Marsha said - Make SURE you mark the book "received with a problem" so the powers that be know what happened.  They won't intervene in the credit dispute, but if the sender gets enough "black marks" of this nature on his/her account, they could suspend or close her account.  In your reply back to her, politely suggest that she review the help center's detailed information on what makes a book postable or not.

Date Posted: 1/11/2008 12:04 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Definitely make sure you mark it RWP. Tell her that by PBS rules you don't have to send the book back and if she wants it back she needs to send you 2 credits. One for the book and one for the postage to send it back.  Point out to here where the PBS rules are and that books don't have to be perfect condition but that the writing on text pages makes it unpostable.



Last Edited on: 1/11/08 7:27 PM ET - Total times edited: 1
Date Posted: 1/11/2008 12:06 PM ET
Member Since: 2/23/2007
Posts: 10
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If it were me, I would keep the book and forget about the one credit.  There's probably something still worth the credit you spent for it.   I agree it isn't worth sending it back.  Hopefully, the sender will be more conscientious in the future now that you have communicated your displeasure.  If you tend to order a lot of pattern books, you may want to put something in your requestor conditions that you do not wish to receive books that have been marked on, etc. 

Date Posted: 1/11/2008 12:45 PM ET
Member Since: 8/16/2007
Posts: 15,187
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Send the swapper the parts of help that state there can be no writing in anything but cookbooks and text books (and those need to be discussed and agreed upon before getting sent) and also the part about not having to send a book back unless the sender gives you postage. Definitely DO NOT just eat it and go on. Being new is no excuse to not follow the rules and then deciding the receiver has to take the hit because they didn't follow the rules. If he/she gets away with it now, they will think they can keep doing it and not return credits.  Be polite, but firm, per the PBS site rules that book was unpostable and a credit needs to be returned for the book, two if they want it back.

Date Posted: 1/11/2008 12:49 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Mark it RWAP, Damaged by Sender. Ask for your credit back. If she wants the book back she'll need to send you two credits. Says so in the Help Center. Quote it if you have to. 

Make sure you PM her when you mark the transaction received (In the "say something to sender" box). All the responses will be recorded with the book transaction.

Date Posted: 1/11/2008 5:20 PM ET
Member Since: 12/5/2006
Posts: 86
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Thanks everyone for your help

 

Lisa

Date Posted: 1/11/2008 7:30 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I wouldn't put in my conditions that part about no markings.  Because some is allowed and then people will turn down your requests because they're afraid they won't get their credit.  If someone puts their initials on a corner or something that's ok and still postable. There just isn't supposed to be writing over text or excessive writing elsewhere. Like big crayon marks or something. 

Date Posted: 1/11/2008 10:34 PM ET
Member Since: 5/29/2007
Posts: 13,347
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You all are so nice!!  Really.  I'da fired back a PM that they shouldn't have started swapping if they hadn't taken the time to read the rules because it's a clearly stated rule!  Then I would have copied and pasted, and asked for my credit!  I also would have shared that I was notifying R&R that they begun swapping without reading the rules and that seems to be enough of an excuse to admit to being ok with violating the rules.  But, I'm not as nice as you all.

Date Posted: 1/12/2008 5:20 PM ET
Member Since: 6/30/2007
Posts: 1,837
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Lisa, you're not at all obligated to return the book, but you still should get your credit back since the book is not postable.  If you feel like sending the book back to her, then insist she return TWO credits, one to cover postage.  If she is unwilling to do so, keep the book and still ask for your credit back. 

It seems like more and more of the newer members aren't reading the requirements for posting books when they join up.  Does anyone know if  this info is still as prominently displayed as it was months ago?  I know that when I joined, I didn't have any problem reading the rules first.

 

Date Posted: 1/12/2008 5:41 PM ET
Member Since: 5/29/2007
Posts: 13,347
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I don't know specifically about your question Carol Ann, but I just posted a book today, and I still had to read thru the "posting" questions and answer that my book met the guidelines.