Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Received book system marked lost in the mail

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Received book system marked lost in the mail
Date Posted: 9/17/2010 4:49 PM ET
Member Since: 8/24/2009
Posts: 6
Back To Top

Today I received a book that was supposedly sent more than a month ago.  Since the book had been sent more than 26 days ago, the system marked it as lost in the mail.  The help section says that when this happens, I can show it received through the transaction archive.  This is normally something that I would do immediately, but I must admit I'm annoyed.  The postage on the envelope shows that the postage was paid and the book was mailed only 3 days ago, not 30 days ago.  Since the book was marked lost, a new transaction was initiated and a different copy of the book is already enroute to me.  Basically, if I do what I'm supposed to do, I will be out a credit because the original sender didn't do what he or she was supposed to do.  I also never got me a PM letting me know about the book was late and on its way, which also would have kept me from accepting the new transaction.  

I know I'll mark it received and be out the credit, but it really has me peeved. 

Date Posted: 9/17/2010 5:08 PM ET
Member Since: 6/29/2007
Posts: 17,156
Back To Top

Amanda - since book was mailed late, AND you have another copy on its way to you, you do not have to mark it received.

 

Books that arrive with a late postmark need to be marked received normally, and the information about the postmark should be recorded in the survey portion of the Book Received page.

  • Providing the late postmark in the survey portion of the Book Received page will generate an auto-email to the sender of the book, reminding him or her that late mailing is not acceptable at PBS.
    • The email includes the information that the late postmark could have been entered in error
    • The email includes the information that sometimes postmarks are delayed a few days, even if the book was mailed on time
    • The email includes the information that if the late mailing was agreed to by the requestor, this is not a problem
  • You can contact the sender using the text box on the Book Received page:
    • Please be gentle!  You can't know what might have delayed this shipment
  • If the book was declared lost in the mail and you requested and received (or will receive) a second copy because you thought the first one was really lost:
    • If the postmark was from the week before the book was declared lost (or later!), and you got no notification from the sender that the book would be/was mailed late: you do not have to mark this book received (this is the ONE case in which you don't have to mark a received book received: if a very late mailer without notice caused you to reorder the book and end up with two copies).  
    • OR: You can mark it received to note the late postmark, and ask for your credit back in your Personal Message to the sender.  If you don't hear back/don't get the credit back within 3 days you should contact us using the Feedback link at the top of the Contact Us page.
    • You can also note this information about the late mailing in the Comments box at the bottom of the Book Received page, while marking the book received: this will go onto the sender's record.
  • A pattern of late mailing will cause account suspension and possibly termination of membership
    • Sometimes late mailing happens for very good reasons, but chronic late mailing will not be tolerated.
Date Posted: 9/17/2010 5:10 PM ET
Member Since: 8/16/2007
Posts: 15,194
Back To Top

No Amanda, you do not need to mark that book received. Read the Help Section farther on late mailed books. I will find and copy that portion. What it says is that if (1) They mail the book after the lost date (or more than 2 weeks late) AND (2) don't tell you about it AND (3) the receiver ends up getting 2 copies of the book then the receiver doesn't have to give credit.

I see Robin has found the doc for you.



Last Edited on: 9/17/10 6:03 PM ET - Total times edited: 2
Date Posted: 9/17/2010 5:56 PM ET
Member Since: 8/24/2009
Posts: 6
Back To Top
Thanks!
Date Posted: 9/18/2010 12:49 AM ET
Member Since: 12/28/2006
Posts: 14,177
Back To Top

"Amanda - since book was mailed late, AND you have another copy on its way to you, you do not have to mark it received.+1