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Topic: I received books twice-what to do?

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Subject: I received books twice-what to do?
Date Posted: 4/27/2010 6:18 PM ET
Member Since: 5/6/2009
Posts: 1,938
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Here is the story: I had two books on my wish list that were requested of one person.  They timed out because she did not respond.  The books went to the next person in line and two seperate people accepted my requests and I received them.  This was about a month ago.  Low and behold, today I receive the same two books from the original person that I had requested them from.  These books are not on my page any longer waiting for me to check them as received.  What do I do?  She obviuosly will not get credit for them because they timed out on her.  She should not have sent them to me.

And honestly, I don't want to give her credits for two books I already own.

Any suggestions?

Date Posted: 4/27/2010 6:30 PM ET
Member Since: 1/8/2009
Posts: 2,016
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from the help docs:

When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy.  You are obligated to mark the properly sent copy received.


 

Date Posted: 4/27/2010 6:37 PM ET
Member Since: 5/6/2009
Posts: 1,938
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Thanks, Sophia!  Even though I feel for the person that sent me two books for which she will not receive credits frown

Date Posted: 4/27/2010 6:51 PM ET
Member Since: 8/10/2005
Posts: 4,599
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I've had this happen a few times in recent months too. Sometimes the person realizes it and will PM and ask if I could cancel any current order for the book, as they just forgot to mark it mailed but did mail it. But so far, when the order is passed on to the next person, they have already sent the books by the time the first person contacts me. So basically, that first person is out their credit...and hopefully learned their lesson to be sure to mark their books mailed within the timeframe allowed!

Cheryl

Date Posted: 4/27/2010 10:56 PM ET
Member Since: 12/28/2006
Posts: 14,171
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IIRC somewhere in the guidelines are directions for senders.  If you have an unforeseen delay you must pm the receiver that you are mailing late.  If the delay exceeds 3 weeks (maybe two?) you MUST pm and ask requester if they still want the books - you MUST receive permission to send the books this late.

Tough Love Sherry  frown  but the situation was avoidable.  BTW...can you see a postmark, counter postage date, etc?



Last Edited on: 4/27/10 10:57 PM ET - Total times edited: 1
Date Posted: 4/28/2010 9:37 AM ET
Member Since: 5/6/2009
Posts: 1,938
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The request timed out on 3/17/10 and the postmark date was 4/23/10.  It is just weird that she printed the wrapper, never accepted the request, then mailed them a month later anyway.

I guess you are right, tough love is the way to go.  How else will she learn to pay more attention?

Date Posted: 4/29/2010 1:55 AM ET
Member Since: 12/28/2006
Posts: 14,171
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Here's a link to more info:

If you marked the book mailed but did not mail it and you want to mail it late (more than 4 days after the date you marked it as mailed),  you MUST contact the requestor using the PM button on the transaction, to be sure that the requestor still wants the book.  (If the book has already been declared "lost", the PM button is on the "lost in mail" transaction in your Transaction Archive.)

  • If she replies that she does still want it you can mail it to her.  She can mark it received and you will get credit at that time.
    • If the book has already been declared "lost" she can mark it received from her Transaction Archive and you will get credit at that time.
  • If she replies that she does NOT want it (she may have gotten a copy from someone else in the meantime), you should NOT MAIL - you should ask us to cancel the "en route" transaction and you can repost the book for someone else to request.
  • If she does not respond to your PM, you should repost the book.  It will be offered to her automatically if she still wants a copy.
  • You should not mail a "lost" book to the original requestor unless she has confirmed that she still wants it in a Personal Message.  If you mail it and she has already gotten another copy, she will NOT be obligated to mark the book received, or to return it to you.