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Topic: Received my first damaged book, and want to see if I handled it correctly?

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Subject: Received my first damaged book, and want to see if I handled it correctly?
Date Posted: 11/12/2009 5:25 PM ET
Member Since: 5/18/2009
Posts: 388
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It's a hardcover book, mailed in a manila folder. It arrived soaking wet, with warped pages and the spine is so wet that it's very fragile. I sent the sender a PM asking for my credit back.

I did mark it as damaged with PBS, but wasn't sure if I should say damaged by sender or by USPS. I opted for damaged by sender, since the book wasn't wrapped in plastic.

Did I respond correctly, and am I right to ask for my credit back? Book is still readable, but def. not in postable condition.  Should I do anything differently next time?

TIA for any constructive advice!

Date Posted: 11/12/2009 5:51 PM ET
Member Since: 5/18/2009
Posts: 388
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Okay, so after posting this, I searched through some old threads about water-damaged books, and have learned that I should've marked that the book was damaged by the P.O., not the sender. Somehow I thought the plastic wrapping of books was a requirement, but I see now that I'm wrong.

I have PMed the sender and asked that she not return my credit, but that I wanted to offer the gentle suggestion that she wrap books in plastic wrap or a plastic bag in the future. I received another book today that was in a plastic bubble envie, and while the outside was also soaked, the book itself was in perfect shape.

Subject: You should have a Requestor Condtion...
Date Posted: 11/12/2009 5:55 PM ET
Member Since: 1/7/2005
Posts: 608
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requesting that books be wrapped in plastic. Some Senders always wrap in plastic--I do--but not everyone does.

Date Posted: 11/12/2009 7:24 PM ET
Member Since: 9/13/2007
Posts: 2,520
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I agree with Elaine, if your mail is getting wet this often you might want to add a requestor condition asking that people use plastic wrap.

Good job answering your own question though!

Date Posted: 11/12/2009 7:56 PM ET
Member Since: 3/17/2008
Posts: 19
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I have started wrapping books in plastic.  Since I am lucky enough to live in Southern Califiornia, where it hasn't rained substantially in 10 years, I forget other parts of the country are not so dry.  Sometimes we just need a gentle reminder in the winter months!  Happy reading :)

Date Posted: 11/12/2009 7:59 PM ET
Member Since: 5/18/2009
Posts: 388
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Well,  this is the first time I've gotten wet books, and that's b/c we've been having this tremendous storm since Tuesday night. I've never had any problems before, but it might be worth thinking about making plastic wrap an RC.

Date Posted: 11/12/2009 8:01 PM ET
Member Since: 5/18/2009
Posts: 388
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OH, and I forgot to mention! The sender was very nice in her response, and was sorry the book arrived damaged. She plans on using plastic wrap in the future.

I went back and changed the problem page, clicking on "I reported this swap by mistake" so that it won't hurt the sender in any way.