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Topic: Only received half of order

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Subject: Only received half of order
Date Posted: 9/2/2009 6:27 PM ET
Member Since: 6/16/2008
Posts: 190
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I ordered 5 books from one member.  They said they put all 5 in the same envelope.  I received the package and it definitely was ripped and taped back up but there was only 3 books in the package.  Do I still have to wait an entire month to tell PBS that I never received the book?  Is there any way of finding it if the post office has it?

Date Posted: 9/3/2009 12:52 AM ET
Member Since: 7/18/2009
Posts: 60
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Try calling 1-800-ASK-USPS (1-800-275-8777), if you provide them with information about which books are missing, they may be able to track it down.

Date Posted: 9/3/2009 5:29 AM ET
Member Since: 6/13/2009
Posts: 433
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I'd suggest sending a PM to the sender - if it was me I'd want to know

Date Posted: 9/3/2009 8:55 AM ET
Member Since: 6/16/2008
Posts: 190
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Thanks for the info, I'll try that. 

 

Date Posted: 9/7/2009 4:11 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Was it a deal or were all the books ordered with credits? If so then mark the ones that came received so the sender at least gets those credits.

Date Posted: 9/9/2009 2:46 PM ET
Member Since: 6/16/2008
Posts: 190
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They were all ordered with credits.  And I have marked the ones I received as received.  I was just wondering if I need to wait until the date that PBS gives you to tell them that the two were lost in the mail.  Thanks for the help.

Date Posted: 9/24/2009 9:53 AM ET
Member Since: 12/29/2008
Posts: 182
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I had to same thing happen only it was two books. The end of the package was completely torn off, the post office had put a rubber band around it and only one book was in the package. I called the po number, sent in the form, no book, never found, no response. Had to wait the full month to mark it lost and re-order. So sad.....