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Topic: Received a heavily underlined book and got attitude from sender

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Subject: Received a heavily underlined book and got attitude from sender
Date Posted: 10/28/2008 11:50 AM ET
Member Since: 4/19/2008
Posts: 1
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I have never listed any special request information, as I assumed that others would play by the rules.  So after receiving a clearly unpostable book (heavily underlined with pen throughout), I contacted the sender and received this message back:

"You did not indicate in your requestor conditions that you don't want underlining. I receive books with underlining all the time, and most of the books I send (about 5 a week for 3 years) are underlined. If people's requestor conditions say NO UNDERLINING, then I don't send the book, but if they don't say NO UNDERLINING, I send it - and there's never been a problem before in over 1000 transactions.
PBS recommends no underlining or highlighting but it is not on of the REQUIREMENTS. I abide by their requirements.

p.s. I will refund you a credit anyway, but next time you order a book, make sure your requestor conditions indicate no underlining. There were NO requestor conditions showing that I could see when I got your book order. "

I trade and sell on a number of book sites and have always followed the rules set out by each site.   If this sender is really sending out all those underlined books, why hasn't PBS done anything about it?

 

Date Posted: 10/28/2008 11:56 AM ET
Member Since: 6/25/2007
Posts: 5,637
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Did you mark it RWAP? The only way PBS will know about the issue is if people mark it RWAP. Perhaps not everyone has marked it as such.

This sender definitely needs to read the rules. Underlining is definitely prohibited.

 

Date Posted: 10/28/2008 12:02 PM ET
Member Since: 9/19/2006
Posts: 3,407
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I would copy and send your entire pm exchange with this poster to the PBS Team, as he/she has admitted to knowingly violating PBS rules many times (most of the books I send (about 5 a week for 3 years) are underlined). Good luck dealing with this.

Pam

Date Posted: 10/28/2008 12:21 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Yeah, no kidding.  I can't believe the attitude there.  5 a week for 3 years has to mean a lot of disappointed members:(  I gather this is not a textbook or workbook?  There are exceptions for those, but not for anything else, BUT:

Exception: if it is a textbook or workbook, these are expected to have highlighting/underlining/writing

  • if you post a textbook/workbook, the condition must be described to the requestor in a Personal Message
  • AND the described condition MUST BE AGREED TO before the book is sent
  • This is the one of the ONLY two cases in which a PM exchange about a book is required before the book can be sent(the other is for cookbooks--see below).
I would just copy and paste this from the help docs into your response:

  • No writing or highlighting or underlining on text pages
    • a signature or note on the flyleaf or inside front or back cover is OKAY
    • an author's signature on the title page is OKAY
    • writing or highlighting on the text pages is NOT OKAY
      • Exception: if it is a textbook or workbook, these are expected to have highlighting/underlining/writing
        • if you post a textbook/workbook, the condition must be described to the requestor in a Personal Message
        • AND the described condition MUST BE AGREED TO before the book is sent
        • This is the one of the ONLY two cases in which a PM exchange about a book is required before the book can be sent(the other is for cookbooks--see below).
        •  
Hopefully, your sender should be intelligent enough to figure out that he/she needs to actually READ THE SITE RULES:P

Oh - and unless there's a problem with the credit refund, I'd wait until I got my credit back to send that:P

 

Date Posted: 10/28/2008 1:01 PM ET
Member Since: 1/15/2008
Posts: 1,748
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Wow.. I haven't gotten a response back yet from the one who sent me a book with lots of underlining but I hope I don't get a response like that. How awful! I'm sorry for you and embarrassed for that person.

Date Posted: 10/28/2008 3:59 PM ET
Member Since: 8/1/2007
Posts: 5,034
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I too had a transaction in which the person didn't think underlining was an issue... I did eventually get the credit back.. here is how mine went. I hope you get your resolved quickly.. it is no fun to handle RWAP items.... I get a yucky feeling in my tummy when I mark one RWAP... which I know is silly.

Lita M. to xxxxxxx 7/15/2008 @ 11:07 PM ET

The member that you shipped your book xxxxxxx ?' to has sent you this personal message.

Hi xxxxxxx, I very much appreciate you sending the xxxxxxx book and the sturdiness of your packaging. I am sorry to have marked this book Received with a Problem but I found pencil and pen marking and notes written inside the pages of the book on about half of the pages. I suspect someone must have been using it for a reference at some point and went a little crazy. This is mostly in the first half of the book.. its on about every page for the 1st half of the book. The last 100 pages are totally clean, so it might be that when you flipped through it that those were the pages you saw.
Sorry to be so wordy... but I wanted you to know why I marked it the way I did.
Please let me know if there is anything further you wish me to do.
Thanks,
Lita

xxxxxxx to Lita M. 7/16/2008 @ 12:06 AM ET

Hi Lita,

I am glad your book arrived in good condition. My understanding is that a book listed at PBS may not have "Excessive Wear"
I don't think writing in the pages is a deal stopper, what do you think.
At Amazon, the worlds largest bookseller, a book with writing, underlining, highlighting and notations in the pages is "Good"

xxxxxxx

Lita M. to xxxxxxx. 7/16/2008 @ 12:40 AM ET

Hi xxxxxxx,

You are correct, one of the guidelines is no "Excessive Wear". I agree that this book was in good shape physically, especially considering the publication date. However, there are some further details regarding conditions for postable books. Below are some of the guidelines listed in the PBS Help. Unless a cookbook or textbook/workbook, it is expected to not have writing on the text pages.

PBS Help Documentation:
Overall Condition:
No damage at all from water or other liquid
Not soiled
No stains (exception for cookbooks--see below)
No mold
no highlighting, underlining or writing on text pages (exception for textbooks)

Pages:
No torn or chewed/gnawed pages
yes, that does say "chewed/gnawed". That means no pet-chewed (or human-chewed) books.
No loose or missing text pages
Cover not water damaged (there may be no water damage to any part of the book)
No writing or highlighting or underlining on text pages
a signature or note on the flyleaf or inside front or back cover is OKAY
an author's signature on the title page is OKAY
writing or highlighting on the text pages is NOT OKAY
Exception: if it is a textbook or workbook, these are expected to have highlighting/underlining/writing
if you post a textbook/workbook, the condition must be described to the requestor in a Personal Message
AND the described condition MUST BE AGREED TO before the book is sent
This is the one of the ONLY two cases in which a PM exchange about a book is required before the book can be sent(the other is for cookbooks--see below).
No staining

Lita

xxxxxxx. to Lita M. 7/16/2008 @ 1:11 AM ET

You must be an attorney,

Many Thanks!



Last Edited on: 10/28/08 4:00 PM ET - Total times edited: 1
Date Posted: 10/29/2008 8:49 AM ET
Member Since: 9/24/2007
Posts: 453
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Uhm no...you're not necessarily an attorney....you just READ the rules like you're supposed to!  Arrrgh people make me crazy!!!!!

Date Posted: 10/29/2008 9:36 AM ET
Member Since: 6/30/2006
Posts: 2,303
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I am still wondering where she gets this: "PBS recommends no underlining or highlighting but it is not on of the REQUIREMENTS."

I wonder whether it is because underlining is NOT listed as unacceptable on the "Are you sure you can post this book?" page.

Date Posted: 10/29/2008 9:49 AM ET
Member Since: 8/9/2007
Posts: 4,058
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I suspect that's the problem exactly.  Or they probably got to the Is my book okay to post here? page & stopped reading - & never looked at the book condition guidelines at all:P

Date Posted: 10/29/2008 1:39 PM ET
Member Since: 6/20/2007
Posts: 4,979
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The same thing has happened to me.  I did not consider a Signet classic paperback to be a textbook.  Read on...

 

 
 
Sheryl B.  to  Member
5/28/2008 @ 6:36 PM ET

The member that you shipped your book 'Jews, God, and History' to has sent you this personal message.

Hello Member,

Thank you for sending the book out so fast. However, there was underlining and writing on the text pages throughout this book, as well as scribbles (not even words, but pure scribbles) in the page margins. This is not allowed under PBS rules. In some cases, the black ink underlining and writing even covers up and/or crosses out text.

From the Help Center's book condition guidelines:

No writing or highlighting or underlining on text pages

writing or highlighting on the text pages is NOT OKAY

As such, I kindly ask for my credit back, as I cannot repost this book into the system.

Thanks,
Sheryl

 

 

 
 
 
 
 
Member to  Sheryl B.
5/28/2008 @ 9:23 PM ET

I'm sorry you were dissatisfied with the condition of the book. I bought the book new, read only part of it, underlined some of it as I do most textbooks. I wish you had made your requirements known before I sent the book. Some members make explicit their requirements and I certainly understand requirements that a book not smell of animals, smoke, mold and such as well as not having water or food stains and damage. But, a used textbook that is not underlined is a rare thing in my world. But, since it didn't meet your expectations, no problem. I have refunded the point to you.
 

 

 

 
 
 
 
Sheryl B.  to  Member
5/29/2008 @ 7:24 AM ET

HI Member,
Thank you for the credit refund. I appreciate it. I will mark this transaction as "Problem Resolved by Sender" so that it does not count heavily against your account, as we all have misunderstandings now and then.

I checked the Help Center regarding textbooks, and found the following. Please understand that I am happy with the resolution in this matter and I am sending this to you in a friendly manner, only so that you avoid repeating this experience in the future.

From the Help Center:
If you post a textbook/workbook, the condition must be described to the requestor in a Personal Message AND the described condition MUST BE AGREED TO before the book is sent. This is the one of the ONLY two cases in which a PM exchange about a book is required before the book can be sent.

Again, I thank you for the credit refund and wish you many successful swaps in the future.

Sheryl


Last Edited on: 10/29/08 1:39 PM ET - Total times edited: 1
Date Posted: 10/29/2008 1:40 PM ET
Member Since: 6/20/2007
Posts: 4,979
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I recently received a book request with RCs that there be no highlighting or underlining. I was happy to send the man his book, and sadly, understand why he had the RCs.

Date Posted: 11/1/2008 11:11 AM ET
Member Since: 3/19/2007
Posts: 62
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I agree with Pamela T. here.  The sender is obviously making a habit of sending books that are not appropriate by PBS standards.  I think the site owners would want to know as it seems that there may be many who are not marking these books RWP. 

Lauren