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Topic: received RWAP book - not sure if I'll get credit back

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Subject: received RWAP book - not sure if I'll get credit back
Date Posted: 7/17/2009 11:44 PM ET
Member Since: 6/29/2009
Posts: 53
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Hello! I have received a book from another member which has stains on some of the back pages, side pages, and page edges. There is also what appears to be a food crumb on one of the back pages (hard to identify it). I PMd the sender, but she simply said that she did not see any stains or food crumbs whatsoever before sending the book. That is all that she said in her reply. I haven't received a credit back either. Should I ask again for a refund of my credit (if so, how can I do this politely without sounding mean?), or should I mark the problem unresolved right now? Thanks for any help you can give me. This is getting frustrating. - Charmaine

Date Posted: 7/18/2009 12:45 AM ET
Member Since: 8/9/2007
Posts: 4,058
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You can inbox her back and offer to email her pictures of the stains.  Then maybe say something like you aren't going to be able to repost it, which is why you're asking for the credit refund.  That reminds her that you want your credit back & you're offering to show her proof of the damage.

Date Posted: 7/18/2009 12:56 AM ET
Member Since: 1/28/2007
Posts: 765
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At the top of this page click Search-All-Fourms, then pull down Subject-Only in the search type, and enter "Generic" in the Search Terms and click Search.

 

You will qiuckly find a topic named Generic Letters that tells you how to deal with this common problem.   In case you can’t search here’s a http://www.paperbackswap.com/forum/topic.php?t=165875

Dan (for Marilyn)



Last Edited on: 7/18/09 12:57 AM ET - Total times edited: 1
Date Posted: 7/18/2009 1:06 AM ET
Member Since: 1/28/2007
Posts: 765
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Oh, I see you already did that.  Plan B... Try Kim's suggestion.

Date Posted: 7/18/2009 10:07 AM ET
Member Since: 6/29/2009
Posts: 53
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The thought did come to mind that I should send photos of the stains, but I'm worried that the sender wont' believe me. :-P I'll give it a shot anyway. How do I send photos through PMs? I've never done it before. Thanks!

Date Posted: 7/18/2009 10:08 AM ET
Member Since: 1/17/2009
Posts: 9,664
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You would have to post your photos on-line somewhere (like at flikr) and then just give her a link to them in a PM.

Date Posted: 7/18/2009 10:11 AM ET
Member Since: 6/29/2009
Posts: 53
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okay! I have never signed up for any of those photo websites, so I don't have any experience with them. Is there a particular photo website that you recommend? Or are most of them basically the same? It seems that a  lot of people use photobucket.

Date Posted: 7/18/2009 11:34 AM ET
Member Since: 8/10/2005
Posts: 4,597
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In the case you already have going, I would not send a link with pictures to her unless she says she wants to see them. She may never PM you back again, and you may not get your credit...it's unfortunate, but it happens, and while it's unfair, I would not "pester" the sender. I would send her one more PM simply stating something to the effect that whether or not she saw the stains, they were there when you got the book, and that there was no damage to the packaging so must have been there before it was sent. Let her know you would like to get your credit back because you cannot re-post the book, and you will leave the transaction with an unresolved RWAP until the credit is returned. Let her know you have pictures if she wants to see them. And then let it go.

As to the photo site to choose, can't help you there as I rarely use them...I think they are all basically the same.

Cheryl

 

Date Posted: 7/18/2009 12:15 PM ET
Member Since: 6/29/2009
Posts: 53
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Thank you, Cheryl! Your solution sounds practical. Yes, I don't want to make the sender think that I am pestering her. This is the first time that I have been in this situation, so hopefully I won't encounter it again any time soon. :-P

Date Posted: 7/18/2009 12:24 PM ET
Member Since: 6/29/2009
Posts: 53
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I have another question! I have received a total of two books from this sender. One of them has stains, like I just mentioned, and the other one has water damage. The one with water damage is the only copy in the system, so I'm willing to keep it and don't need my credit back for it. I would like a credit back for the other book that was stained, though. If the sender still hasn't refunded my credit and I have to mark the problem unresolved, do I need to mark both of these RWAP books as unresolved, or should I just mark one of them unresolved and the other one resolved because I'm not asking for my credit back for one of the books?

Date Posted: 7/18/2009 5:17 PM ET
Member Since: 12/21/2007
Posts: 1,642
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Charmaine:

 

If you don't ask for your credit back, then mark that transaction resolved. The one that you have asked for a credit back should be marked unresolved if you don't receive your credit back. At least that's the way I interpret things.

Date Posted: 7/18/2009 9:10 PM ET
Member Since: 1/28/2007
Posts: 765
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I would mark both RWAP and leave both unresolved as a strategic move.

You can always mark one or both resolved and give back a credit in case she refunds both of your credits.

Date Posted: 7/18/2009 11:58 PM ET
Member Since: 1/1/2009
Posts: 1,924
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 I could care less about pestering the person who so rudely sent you two unpostable books and would mark them both as such. By not asking righfully for your credits back, your enabling the sender to keep sending bad books as they can get away with it.

 

 That is just my opinion.

 

Edited for my poor spelling! Forgive me?



Last Edited on: 7/19/09 2:58 AM ET - Total times edited: 1
Date Posted: 7/19/2009 2:09 AM ET
Member Since: 6/29/2009
Posts: 53
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Thanks for you help, everyone! It doesn't seem like the sender wants to give back any of my credits... she still has not replied to my second message. Oh well... I really hope this will not happen again. Has this situation happened to any of you?

Dan/Marilyn, that was a good idea of yours, but I did read in the help documents that once you mark something resolved or unresolved, you can't change it back. Because of that, I don't want to immediately mark that the problem was unresolved in case I get my credit back. I'll give her a week until I mark it unresolved.

Babs, thanks for your input. I was thinking of doing what you said. I recently received a book from another member that had a small stain that could get unnoticed, but I was pretty much happy with the book, wanted to keep it, and didn't ask for my credit back. Although the book was RWAP, the sender was very nice to me about it. :-)

Kim, you are right that people shouldn't get away with sending more problem books in the future. I keep wondering if the person who gave me those two unpostable books has also sent unpostable books to other members.

Date Posted: 7/19/2009 8:41 AM ET
Member Since: 1/28/2007
Posts: 765
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Oh, I meant leave both transactions RWAP and unmarked (neither resolved or unresolved).  But is sounds like you are past that point.

Hope you have better luck on future transactions Charmaine.  :)   Most of the books we get here are in great condition.

Once I had a similar situation where I didn't want my credit back because the book was part of a deal.  So I sent the sender a link to the forum posting where we were discussing whether the book should have been posted on PBS.  The sender apologized and offered to give my credit back, which I refused because I was still happy with the deal.

Some say that it is our PBS civic duty to challenge unpostable books so that senders learn not to post such books into the system and I felt that I had done my civic duty by inviting my sender to read that forum post.  Congratulations on doing your civic duty even though it wasn't the best results.

Dan (for Marilyn)

Date Posted: 7/19/2009 9:25 AM ET
Member Since: 8/25/2007
Posts: 13,134
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I just received an older WL PB book that has a cleaved spine and the pages are begin to loosen.  I PM'd the sender, mentioned that the book really should not have been posted because of the condition, and said that I hadn't yet marked the book as received b/c I didn't want to mark it RWAP unless necessary and requested my credit back.  She responded with an apology and "hope you enjoy reading it anyway" but no mention of returning my credit as requested, and nearly 12 hours later there is still no returned credit from her.  I guess I'll have to mark it as RWAP and possibly leave it as unresolved if she doesn't respond afterward.  I PM'd first wanting to give her the opportunity to make it right and not have a RWAP.  Some people appreciate that, but I guess she's not one of them.  Oh well. 

Date Posted: 7/19/2009 9:56 AM ET
Member Since: 1/28/2007
Posts: 765
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IMO> The older books with cleaved spines are not as well defined as a stained book or a book with writing inside.  I have had problems with older books (both receiving and sending).  I think the older books get brittle and sometimes don't survive the mail journey.  I had one that arrived cleaved, and then cleaved again while reading so I believed my sender when she said she did not notice any damage.  I went through my inventory and donated my older books that might be prone to getting damaged in the mail.

I can't say whether your book was damaged before or after mailing.  :)  Just saying older books are more likely to have this problem so I tend to expect some problems (and especially page yellowing) when ordering older books.

Date Posted: 7/19/2009 10:08 AM ET
Member Since: 1/28/2007
Posts: 765
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Dawn;

As Charmaine pointed out the RWAP doesn't default to unresolved.  You have to mark it resolved or unresolved after enough time passes for resolution (for example 7 days with no response to RWAP).

Did you ask for your credit back?  In the generic letter that we mentioned that was one of the points covered in the sample letter.

Dan (for Marilyn) ETA spelling



Last Edited on: 7/19/09 10:09 AM ET - Total times edited: 1
Date Posted: 7/19/2009 10:12 AM ET
Member Since: 8/25/2007
Posts: 13,134
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I expected the book to be in not-that-great condition and have no problem with yellowed pages and battered covers, but the cleave is clear through to the spine and I do not think it happened during mailing.   The sender also did not state that it wasn't "broken" when she mailed it, so it seems that she either did know and didn't care or didn't bother to check before mailing it.   *shrug*  Either  way, I'm disappointed, as I could have bought a used copy off amazon for less than the price of a credit and more than likely in better condition.  Oh well.

Date Posted: 7/19/2009 10:13 AM ET
Member Since: 1/28/2007
Posts: 765
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Sorry, I re-read that you did request a return of your credit.  Then I vote RWAP it and maybe you will get a better response.

Date Posted: 7/19/2009 10:16 AM ET
Member Since: 1/28/2007
Posts: 765
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I see and I agree with your points Dawn.

Date Posted: 7/19/2009 11:16 AM ET
Member Since: 1/17/2009
Posts: 9,664
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Dawn,

If you PM about the book before you have either marked it Received or Received with a Problem ... you know that the sender didn't get the credit for it yet, right? (unless they purchased postage or DC, I suppose). They may not have a credit to return to you.

If a book arrives damaged, just mark it RWAP. If the person responds nicely and you are inclined to, you can mark it resolved without asking for your credit back.

Date Posted: 7/19/2009 2:37 PM ET
Member Since: 6/29/2009
Posts: 53
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Thanks, Dan! I, too, hope that I will have better luck next time in getting some books in good condition. So far I have received 7 books since joining Paperbackswap... 4 were in good condition, and 3 were marked RWAP.

Dawn, I'm sorry to hear that you are going through the same problem as I am. It would be great if everyone treated each other with complete fairness and respect. I hope you will have better luck than me in getting your credit back. My credit still hasn't been returned, and I have not received anymore messages from the sender who sent me those RWAP books.

Date Posted: 7/19/2009 3:25 PM ET
Member Since: 8/25/2007
Posts: 13,134
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If a book arrives damaged, just mark it RWAP. If the person responds nicely and you are inclined to, you can mark it resolved without asking for your credit back.

I marked one RWAP back last year and the sender, though she was polite and returned my credit, basically chastised me for not PMing her first and giving her the opportunity to "right the wrong" before RWAPing it.  That's why I PM'd this person before marking it as received, thinking I was being nice.  Anyway, as no credit was returned, I did mark it as RWAP and noted that I would have been fine with age-related issues since it was an older PB but regardless of age, the cleaved spine resulted in the book not meeting posting criteria.  I did not request my credit be returned again, since I politely requested this in the PM. It will likely end up being  marked as "Unresolved".  So be it.

Date Posted: 7/30/2009 11:09 PM ET
Member Since: 6/29/2009
Posts: 53
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Just a quick update to let you know that I eventually did receive my credit back from that member. I was surprised... because of the way that the sender was acting, I thought there was no hope of getting my credit back. She sent me a message saying sorry about the mix up, saying that she sent me a book that she had not looked over in a while. Phew, I'm so glad that it turned out okay in the end. :-)

Dawn, I hope you had some good luck as well with your problem transaction!

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