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Topic: Received only a rapper. Need answers.

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Subject: Received only a rapper. Need answers.
Date Posted: 12/23/2010 3:43 PM ET
Member Since: 1/15/2008
Posts: 204
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I received an opened pbs rapper with no book inside. P.O. sent it in a plastic bag with a note of apology claiming responsibility for damage. The sender smartly used pbs postage and tracking so he gets his credit. My questions are

(1) Am I out a credit if the barcode was scanned upon delivery since it will seem as if a book was sent to my house? (the postal info won't be updated until tonight)

(2) Do I lose my place in the wishlist line? This book does not get posted often. I was at the #1 position for more than a year. It would be a shame to fall back to number 30.

Date Posted: 12/23/2010 3:48 PM ET
Member Since: 7/23/2006
Posts: 15,930
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Here's the Help Center info:

 

I received an empty wrapper--no book inside!

If this is a book you requested, you should not mark the book received, since you did not get the book.  You should contact the sender to let him or her know what happened.  

  • The sender should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx  and input the information online there. This will help USPS try to recover the book.

    • The form is titled "mail Theft"; this does not mean that you can use it only if you think the book was stolen.  "Received without contents" is an option on the page.
    • The choice to make under "Class" on the form if Media Mail was used is "Parcel Post".
  • If you think that the Wrapping method may have contributed to the loss of the book, please do give (gentle) feedback to the sender; you can refer to All Help documents about bookwrapping if you like. 

  • If you have marked the book received by mistake (or if the system marked the book received for you while you were absent from PBS), you can also discuss this with the sender, who got credit when that happened. See How do I contact another member? for instructions on how to contact a sender from the transaction in your Transaction Archive.

If you have not marked the book received yet, do not do so.  You will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within. 

If the book hasn't arrived by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back.  If the book does arrive after that, you should mark it received from your Transaction Archive.  

If the sender agrees to cancelling the request early (not waiting the full period for the book to be declared "lost"), then she or he can contact us and ask us to cancel the transaction for the book.  (A cancellation in this case will pass your request to a new sender if there is another copy of the book available in the system, or will put the book on your Wish List if there is not another available copy.  If the book was on your Wish LIst before, our cancellation will put you back on the Wish List for this book, in your previous place "in line".)

Subject: ...
Date Posted: 12/23/2010 4:35 PM ET
Member Since: 1/15/2008
Posts: 204
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I recall reading those rules once, but I'm still not clear what will happen if the PO scans the barcode and marks package delivered. Hopefully the system won't automatically mark the book as received. Perhaps the system is at my mercy until I click on Received. Yes, I will wait for further instructions within the emails that will surely follow. I don't think contacting the sender will accomplish anything in this situation...he did what he had to do (although a sufficient amount of tape would have been nice. There wasn't much)

Cathy A. (Cathy) - ,
Date Posted: 12/23/2010 4:51 PM ET
Member Since: 12/27/2005
Posts: 4,145
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For now, just send a PM to the sender and tell him that you got the empty wrapper. Ask him to send in feedback and request the team to cancel the transaction.

If he does what you ask and the team cancels the transaction, you'll either go back on the wish list if this was a WL book, or your request will be passed on to a new sender.

If the other member does not ask to have the transaction canceled, then you will just wait it out and the book will automatically be declared lost 26 days after it was mailed. You don't need to do anything for this to happen, except login to your account every few days. (If you don't login for too long a period, then the system will deem your account abandoned and the book will be marked received instead of lost.)

The system does not automatically mark books received based on the delivery scans. It does automatically send an email pointing out that USPS says the book was delivered and asking you to mark the book received, but you should ignore that email since you didn't actually get the book.

Date Posted: 12/23/2010 8:39 PM ET
Member Since: 12/10/2009
Posts: 2,512
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Seems like justification for the mummy wrap w/tape. I don't go total mummy , but the tape wraps all ends and middle and tape over the address. Good packing tape is a must.

Date Posted: 12/23/2010 10:09 PM ET
Member Since: 9/13/2007
Posts: 2,520
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 I don't think contacting the sender will accomplish anything in this situation...he did what he had to do (although a sufficient amount of tape would have been nice. There wasn't much)

Contacting the sender will allow them to open a lost mail report and let them know why you aren't marking the book received, and will likely not ever be doing so. Aside from that, it's common courtesy.

You should follow the directions posted above from the Help documents. I'm not sure what emails you are expecting to contain further instructions, but it is all right there in the help documents.

 

 



Last Edited on: 12/23/10 10:10 PM ET - Total times edited: 1
Date Posted: 12/24/2010 1:56 AM ET
Member Since: 1/17/2009
Posts: 9,959
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I recall reading those rules once, but I'm still not clear what will happen if the PO scans the barcode and marks package delivered.

Nothing. If you don't mark the book received, it will go lost and you will get your credit back. This is the proper procedure as explained in the help file. The only other equally proper thing to do is to PM the sender to let them know that you got an empty wrapper. Perhaps they could improve their wrapping now that they know what happened to your package. PLUS, if they request the transaction be cancelled from PBS, you will get your credit back sooner than if you just wait for the book to go lost. Whatever you do, do not mark the book received in any way. Also, the sender should not refund your credits out of their own account. (They paid for DC and part of that payment is for the credit insurance that they get. So, they get to keep the credit because they spent money to pay for DC. You get your credit back from PBS.)

Hopefully the system won't automatically mark the book as received. Perhaps the system is at my mercy until I click on Received. Yes, I will wait for further instructions within the emails that will surely follow.

I don't believe you will get better instructions than the ones that are in the help file.

I don't think contacting the sender will accomplish anything in this situation...he did what he had to do (although a sufficient amount of tape would have been nice. There wasn't much)

See above. You may save someone else the problem of receiving a empty wrapper due to inadequate taping (if you think that was the problem). The other thing that you may accomplish woul be getting your credits back sooner than you would otherwise.

Date Posted: 12/24/2010 2:52 AM ET
Member Since: 7/19/2008
Posts: 15,476
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Do be sure to keep logging in.  The system only marks books as received from a DC scan if the receiver appears to be inactive. 

The sender can ask PBS to cancel the transaction early, before being declared lost.  The receiver cannot do this.   Just have them PM PBS and say that an empty wrapper arrived.  PBS would 1) return you to your position on the WL, 2) return your credit, and 3) as the sender used PBS eDC, make sure the sender keeps their credit.  Otherwise you just have to wait.

Subject: ...
Date Posted: 12/24/2010 1:33 PM ET
Member Since: 1/15/2008
Posts: 204
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Thank you all for the thorough explanations. I was under the false impression that the sender would lose his credit if I asked him to cancel the trade. But pbs dc is unreversable. It's comforting to know that both the sender and receiver are protected in rare scenarios such as this one.
Date Posted: 12/24/2010 1:43 PM ET
Member Since: 7/19/2008
Posts: 15,476
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Buying PBS eDC is buying insurance about your credit.   I always recommend it if you are sending mutliple books because of that feature.  

(PBS calls this "CreditAssurance".)