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Today I received a book that I requested but the package is from Arizona when, according to my account, it should have come from New York (different sender as well). The New York book was marked as mailed on 11/21 (request was 11/19) with tracking and still shows as in-transit, whereas the Arizona book is postmarked 11/28. I've only ordered this book once, did not have any cancellations, so what happened here? I want to mark it as received but I want to make sure that it's associated with the right account.
Was the address label printed from PBS (the regular PBS label)? I think if this is the case you can contact TPTB and give them the Request # and they can research this and let you know what happened (I'm not positive on this, but it's worth a try).
If the label was hand written or didin't include the Request ID, then there may be a problem. I've had times when I was leaving on vacation and had plenty of time before they had to be mailed, just took them along and mailed them from the vacation post office.
Is the tracking information showing up in DETAILS? I've had people use the PBS DC and it showed that they'd mailed the book, when they hadn't and the little truck tracks, but other than the Postal DC #, there's no further information in Details, until the book either reaches me or doesn't (and there have been times where it didn't.) I have one pending like that right now. Good luck. Pat
It's possible that your request went first to the Arizona member. If he forgot to mark the book mailed after mailing it, then the server would have canceled the transaction and passed your request on to the New York sender.
If you go to your "transactions archive" (on your My Account menu), see if there is a canceled transaction for this book. If so, click to look at the request details. If there is a "printed wrapper" date, but no "mailed" date, then the sender accessed your address but didn't mark the book mailed. You can mark the book received there, from your transactions archive.
However, if a request is canceled because a member forgot to mark it mailed and you received or will receive two copies of the book because of this then you are not obligated to mark the canceled book received. You can look in the help center for a help doc called
If my theory doesn't explain what happened, copy the "request details" from both transactions.
Last Edited on: 11/30/11 8:06 PM ET - Total times edited: 1
Thank you for the responses.
Delivery Confirmation Events
USPS DC#: 9449010200817005087661
The little USPS truck on the map is showing up in my state, but there's no actual waypoint information. Would the system create a new request after the package disappeared from tracking? Is it possible that USPS somehow reported it as damaged/returned to sender?
Last Edited on: 12/1/11 12:45 AM ET - Total times edited: 1
Would the system create a new request after the package disappeared from tracking? Is it possible that USPS somehow reported it as damaged/returned to sender?
The tracking info that you are showing is not a book scan and does not prove that the book was mailed. That's the info you see when someone purchases DC, not when a book is scanned somewhere. So it is possible that it was never mailed. The USPS could have returned the package to the sender, but the only people who can affect a PBS transaction after it has been marked mailed is PBS, so the other member would not have been able to cancel the request, for example.
I think you should just mark it received.
I've taken packages with me before on an airplane when I ran out of time before my business trip to stop at the post office. There have been a couple of times when I have had to buy stamps from hotel clerks and then have a book or two get mailed from the hotel front desk in completely random cities.
You are assumming that it was supposed to come from NY because that is the address that PBS has in the system for the member who sent you the book, right?
There are other reasons why people might have a different mailing address than location where they mailed a book from. Maybe they are a college student or something. (We have had members who have said that they receive books at their college address but perhaps their Mom mails them out from their home somewhere else when they receive a book request). Maybe they spend 6 months in NY state and 6 months in Arizona every year, and they change their address before they make their first book order.
Last Edited on: 12/1/11 1:03 AM ET - Total times edited: 1
Thanks, Sara, that clears up some of the tracking confusion for me. However, the book was marked mailed, so the system would have no reason to create a second request (assuming that I'm right that there are 2 different accounts involved).
Last Edited on: 12/1/11 2:17 AM ET - Total times edited: 1