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Topic: Received the right book from the wrong address/sender

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Subject: Received the right book from the wrong address/sender
Date Posted: 11/30/2011 6:22 PM ET
Member Since: 5/7/2010
Posts: 7
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Today I received a book that I requested but the package is from Arizona when, according to my account, it should have come from New York (different sender as well).  The New York book was marked as mailed on 11/21 (request was 11/19) with tracking and still shows as in-transit, whereas the Arizona book is postmarked 11/28.  I've only ordered this book once, did not have any cancellations, so what happened here?  I want to mark it as received but I want to make sure that it's associated with the right account.

Date Posted: 11/30/2011 6:31 PM ET
Member Since: 8/19/2007
Posts: 4,240
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Was the address label printed from PBS (the regular PBS label)?  I think if this is the case you can contact TPTB and give them the Request # and they can research this and let you know what happened (I'm not positive on this, but it's worth a try).

If the label was hand written or didin't include the Request ID, then there may be a problem.  I've had times when I was leaving on vacation and had plenty of time before they had to be mailed, just took them along and mailed them from the vacation post office. 

Is the tracking information showing up in DETAILS?  I've had people use the PBS DC and it showed that they'd mailed the book, when they hadn't and the little truck tracks, but other than the Postal DC #, there's no further information in Details, until the book either reaches me or doesn't (and there have been times where it didn't.)  I have one pending like that right now.  Good luck. Pat

 

Date Posted: 11/30/2011 8:05 PM ET
Member Since: 8/26/2006
Posts: 9,327
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It's possible that your request went first to the Arizona member.  If he forgot to mark the book mailed after mailing it, then the server would have canceled the transaction and passed your request on to the New York sender.

If you go to your "transactions archive" (on your My Account menu), see if there is a canceled transaction for this book.  If so, click to look at the request details.  If there is a "printed wrapper" date, but no "mailed" date, then the sender accessed your address but didn't mark the book mailed.  You can mark the book received there, from your transactions archive.

However, if a request is canceled because a member forgot to mark it mailed and you received or will receive two copies of the book because of this then you are not obligated to mark the canceled book received.  You can look in the help center for a help doc called

I received 2 copies of the same book!

 

If my theory doesn't explain what happened, copy the "request details" from both transactions.



Last Edited on: 11/30/11 8:06 PM ET - Total times edited: 1
Date Posted: 12/1/2011 12:45 AM ET
Member Since: 5/7/2010
Posts: 7
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Thank you for the responses.

Pat, the address is hand-written so unfortunately there's no request ID. 

Patty, the NY user was definitely the first person to receive the request.  It was accepted and marked mailed quite promptly.  The book is nowhere to be found in my transaction archive, it only appears under the "En Route to Me" page (I'm guessing because it's not completed as I have not yet marked it received?).  I have a "book mailed" e-mail from PBS which confirms the 11/21 mail date from the NY account.  There's no record of the Arizona member anywhere in my account and I only received the initial "book mailed" e-mail.

Here's the information that I have under "details":

Request Dates

Request Date:
11/19/2011 2:11 AM ET
Will Mail By:
11/24/2011 11:00 PM ET 
Label Print Date(s):
11/21/2011 8:55 AM ET
Date Mailed:
11/21/2011 10:03 AM ET 
Estimated Arrival:
12/18/2011 ET 

Delivery Confirmation Events

USPS DC#: 9449010200817005087661


  • 11/21/2011 10:27 PM - Electronic Shipping Info Received - NEW YORK,NY
     

The little USPS truck on the map is showing up in my state, but there's no actual waypoint information.  Would the system create a new request after the package disappeared from tracking?  Is it possible that USPS somehow reported it as damaged/returned to sender?

It looks like my initial request was accepted, marked mailed, and for some reason the system sent a second request to another member (although there's no record of this second transcation anywhere, other than the package that I received).  The system seems to have treated the book as both mailed and canceled.



Last Edited on: 12/1/11 12:45 AM ET - Total times edited: 1
Date Posted: 12/1/2011 12:56 AM ET
Member Since: 1/17/2009
Posts: 9,724
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Would the system create a new request after the package disappeared from tracking?  Is it possible that USPS somehow reported it as damaged/returned to sender?

The tracking info  that you are showing is not a book scan and does not prove that the book was mailed. That's the info you see when someone purchases DC, not when a book is scanned somewhere. So it is possible that it was never mailed. The USPS could have returned the package to the sender, but the only people who can affect a PBS transaction after it has been marked mailed is PBS, so the other member would not have been able to cancel the request, for example.

I think you should just mark it received.

I've taken packages with me before on an airplane when I ran out of time before my business trip to stop at the post office. There have been a couple of times when I have had to buy stamps from hotel clerks and then have a book or two get mailed from the hotel front desk in completely random cities.

You are assumming that it was supposed to come from NY because that is the address that PBS has in the system for the member who sent you the book, right?

There are other reasons why people might have a different mailing address than location where they mailed a book from. Maybe they are a college student or something. (We have had members who have said that they receive books at their college address but perhaps their Mom mails them out from their home somewhere else when they receive a book request).  Maybe they spend 6 months in NY state and 6 months in Arizona every year, and they change their address before they make their first book order.



Last Edited on: 12/1/11 1:03 AM ET - Total times edited: 1
Date Posted: 12/1/2011 1:57 AM ET
Member Since: 5/7/2010
Posts: 7
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Thanks, Sara, that clears up some of the tracking confusion for me.  However, the book was marked mailed, so the system would have no reason to create a second request (assuming that I'm right that there are 2 different accounts involved).

You are assumming that it was supposed to come from NY because that is the address that PBS has in the system for the member who sent you the book, right?

Partially.  It crossed my mind that the mailing address might be different, but the package that I received today also has a different name on the return address than the name associated with the NY account.  I was actually able to find the Arizona user's PBS page because he has a very uncommon name.  Also the postmark date is 11/28 while the book was originally marked mailed on 11/21.  The differences in date could be due to a busy/forgetful/lazy user, sure, but the discrepancies in date, name, and address make me think otherwise.  I've already PMed the NY account with an inquiry, but I think I'll send one to the Arizona user as well.  

Thinking about it some more, it's possible that the Arizona user accidentally received it in a mix up and was asked to mail it to me by the original sender (which I've accidentally done before) and I just wasn't notified.  I just want to make sure that the right account is getting credited before I mark it received.



Last Edited on: 12/1/11 2:17 AM ET - Total times edited: 1
Date Posted: 12/1/2011 2:51 AM ET
Member Since: 8/26/2006
Posts: 9,327
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I think your last paragraph is a smart guess.  The address would be more likely to be hand-written if that's what happened..

Date Posted: 12/1/2011 5:06 AM ET
Member Since: 12/28/2006
Posts: 14,171
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I'm also leaning towards the mix-up theory.  If you found the Arizona member account, just pm and ask.

Date Posted: 12/1/2011 12:51 PM ET
Member Since: 5/7/2010
Posts: 7
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Problem solved.  I got in touch with one of the members and it was indeed a mix up that got passed on to me.  Thanks for the help, everyone.

Date Posted: 12/2/2011 12:05 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Happy Dance your book arrived safely!  And very quickly considering the scenic route  yes



Last Edited on: 12/2/11 12:06 PM ET - Total times edited: 1
Date Posted: 12/3/2011 3:31 PM ET
Member Since: 8/19/2007
Posts: 4,240
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Glad to hear it was all sorted out.  I've mis-sent in the past also, but usually let both people know so they're not in the dark.  Pat