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Topic: Received two copies of the same book! Now what?

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Subject: Received two copies of the same book! Now what?
Date Posted: 7/24/2009 7:01 PM ET
Member Since: 11/30/2007
Posts: 5,005
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I requested a book on July 12th. On July 19th, PBS cancelled the order due to "no answer from sender after alloted time". Then they gave me another sender. Three days ago I received the book. I marked it received, not paying attention to who really sent it. Today I received another copy of the same book. This book is from  sender #2 (whom I thanked three days ago, no wonder she said"wow that was quick") lol That book was actually sent by sender #1. Now, what do I do? Send the book back to sender #1 whom was cancelled?

Date Posted: 7/24/2009 7:13 PM ET
Member Since: 6/26/2006
Posts: 6,633
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Check the help docs: the one you're looking for is here: http://www.paperbackswap.com/help/help_item.php?id=145

These are the possibilities:

  1. You submitted one request, and the first sender did not mark the book mailed, but did mail the book.

  2. You submitted one request, and the first sender canceled it by mistake, but still mailed it.

  3. You submitted two requests for the book, to two different senders

Scenario #1 (the most common scenario):

  • You submit a request, which goes to Sender #1

  • Sender #1 does not mark the book mailed before the deadline, but still mails the book.

  • Then the request cancels and gets passed to Sender #2, who also sends the book.

  • You end up with two copies.

    This situation (the requestor ending up with 2 copies of the book) is part of why marking a book mailed before the deadline is such an important part of the swapping process. 

    The bottom line here: always mark your books mailed, so you don't become Sender #1!

Scenario #2:

  • You submit a request, which goes to Sender #1

  • Sender #1 clicks on the transaction by mistake after (or before) mailing the book.
  • When she does that, the request cancels and gets passed to Sender #2, who also sends the book.
  • You end up with two copies.


In both Scenarios #1 and #2: When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy.  You are obligated to mark the properly sent copy received.

  • When you mark the book received from the active transaction on your En Route to Me tab on your My Account page, Sender #2 will get credit. 
    • Sender #2's transaction is the only active transaction for the book on your account page.
    • The transaction with Sender #1 moved into your Transaction Archive when it was canceled, as a canceled transaction.
  • You are not obligated to give a second credit for a canceled copy of a book when you submitted only one request
    • You are also not obligated to send the book back (although this is a nice thing to do if the sender is a new member).
    • You are obligated to mark the book received that is on your En Route to Me tab on My Account.
  • If you do wish to give credit to Sender #1, you can mark that copy of the book received from the canceled transaction:
    • Go to  your Transaction Archive:
      • place your cursor over My Account in the toolbar at the top of the site
      • Click Transaction Archive in the menu that drops down
      • you can also click the link 'Transaction Archive" from the My Account page
    • Scroll down to see the canceled transaction for this book.
      • Check the sender name and Details to be sure it is the correct transaction
      • There are sometimes several canceled transactions for one title
    • Click on the transaction
    • The usual Book Received screens will come up from there.
    • When you mark a canceled book received, the credit is taken from your account and given to that sender.
  • Again,  you do not have to mark the canceled copy received.
    • If you like, you may Post the extra copy of the book into the system for others to request.
Date Posted: 7/24/2009 7:15 PM ET
Member Since: 7/23/2006
Posts: 15,930
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You're under no obligation to mark the first one received.  The first sender mailed, but never marked mailed, so the transaction was canceled by the system.  It's yours to repost, give away, whatever :)

Date Posted: 7/24/2009 7:23 PM ET
Member Since: 12/9/2007
Posts: 9,601
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But she marked the errant sender's book as received.  I think you have to mark the second one received as well.  I would PM the first one and tell her/him to remember to mark sent books as mailed in time.  I've had this happen.  I always now make sure when books are going lost/or not mailed and put a hold on that request until I get an answer.  It's not so bad if it is a WL book, but just for an ordered book it is a PITA.

Ruth

Date Posted: 7/24/2009 7:28 PM ET
Member Since: 6/26/2006
Posts: 6,633
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Ruth, she said that she marked sender #2's book received (that sender commented that the book arrived very fast - she received book #1).  Now she has two books and I don't think she's marked sender #1's book received at all (which she'd have to do in the transaction archive).  It was sender #1's transaction that timed out.



Last Edited on: 7/24/09 7:28 PM ET - Total times edited: 1
Date Posted: 7/24/2009 7:55 PM ET
Member Since: 10/13/2007
Posts: 36,445
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I read it the same way Britney did.

She got book #1 thinking it was actually book#2 so she marked it recieved.

I agree that she does not have to do anything about sending it back since she was not the one to make the mistake.

 

Date Posted: 7/24/2009 9:51 PM ET
Member Since: 7/19/2008
Posts: 15,484
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Sender #1 did not mark it.  So did not receive the credit.  That works for me.  Otherwise the receiver is out a credit for the sender's mistake. 

Date Posted: 7/24/2009 10:15 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Okay, I'm mistaken.  I didn't get it straight from the OP even though I read it twice.  As I understand it, she marked the first sender's book (that she received first) on the page that still had the book coming from Sender #2, and sender number 2 got the credit sooner than she expected.  Sender #1 has not been given the credit.  If that is correct, then the guidelines read as Britney and xengab stated.  Sender #1 is out of luck here.  It should certainly make an impression on Sender #1 for future reference!  But if it is a WL book that has members waiting, then if it is postable, she could still send it out to another requester while giving sender #1 the credit.  Up to Patricia.    If it isn't a WL'd book, then I wouldn't be inclined to give sender #1 a credit.  It is up to Patricia's descretion. 

I apologize for my misreading the post and giving the wrong information.

Ruth

 

Date Posted: 7/25/2009 12:40 AM ET
Member Since: 7/19/2008
Posts: 15,484
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Connie has the option of marking it received in the transaction archive.  But does not have to.  And by not marking it received, will hopefully get sender #1 to push the little button on the next book.   If she marks it, she will be out the credit.  If she doesn't, then the sender would be. 

What happens with PBS DC and a book never marked sent? 

Date Posted: 7/25/2009 12:33 PM ET
Member Since: 11/30/2007
Posts: 5,005
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I think most everyone got the gist of this problem. Sender # 1 was cancelled by PBS because she didn't respond in any way during the alloted time and was placed in my transaction archive. Sender # 2 responded and mailed the book. When I received the book on Wednesday, I thought it was from sender # 2. I even sent her a thank you note, "Dear Madison",(not her real name) and Gigi (not her real name) answered back even though the note mentioned a different name from hers. lol She probably thought I was having a "senior" moment! Anyway, yesterday, I received the same book. This time it was from sender #2.

Sender #2 did get the credit rightfully, so I'm just going to let sender #1 sit in my archive without a credit. and post her book.

Does this seem right to all of you as she never responded to the request in the first place?

Date Posted: 7/25/2009 12:53 PM ET
Member Since: 8/23/2007
Posts: 26,510
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That's what I would do Connie. Yes you will get a credit when you post the book but you will have to spend postage money to get that credit.  So you owe sender #1 nothing and it's a good lesson for htem to learn to mark books mailed.  PBS sends out emails to mark books mailed and it says in big letters "you may not receive your credit if you do not mark this book mailed by x date". So it's not like there isn't multiple warnings.

Date Posted: 7/25/2009 1:23 PM ET
Member Since: 11/30/2007
Posts: 5,005
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Thanks, Mary, you are right , its not like we aren't warned about mailing out our books.