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Topic: Received wrong book...now what?

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Subject: Received wrong book...now what?
Date Posted: 3/4/2014 11:06 PM ET
Member Since: 11/30/2007
Posts: 4,974
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I have all my wishlist books on auto-request. So, when a book from my list came up and went through the normal procedures, being mailed on March 1st, etc. I was looking forward to receiving it. Today I received a book from the sender, but it was the wrong one. The author was the same, but was one I had already received from another member months ago. I marked the book with a problem - Wrong Title...and wrote an email message as directed by PBS explaining what had happened. Their explanation to me was that this may have been just a mix up where a sender sent out two books but to the wrong people. That is not the case with my book, however.

Here was what I wrote to the sender: The book I ordered and was expecting to receive was "xxxx" by Mike xxxx. The book I did receive is "xxxx" by Mike xxxx. I'm wondering if you still have the book I ordered and will be sending it to me soon.

Here is what the sender wrote back to me:

That is weird. It was the only book I had by him and I thought I listed it from the ISBN on my book. But somehow or other the wrong book came up and I didn't notice. So I can't send the correct one cause I don't have it. Just keep the one I sent and I don't think any credits will be deducted from your account since you didn't get what you asked for. I am sorry.
I haven't answered back yet. But, yes I did have a credit deducted as soon as the wishlist book came up and was supposedly mailed to me. The book I requested is still on my "En Route to Me" tab. Since this was a wishlist book, how do I get back on the list in the position I was in, and how do I get my credit back? I'm thinking the credit will be returned when the book goes lost on March 29th (long ways off) but how do I get this book back to where it belongs on my wishlist?


Last Edited on: 3/7/14 8:01 PM ET - Total times edited: 2
Date Posted: 3/4/2014 11:50 PM ET
Member Since: 10/13/2010
Posts: 4,315
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I could be wrong about this but I think that you automatically go back onto the WL line in the same place you were in when you mark a book RWAP but yes, you are out a credit unless you ask the sender for the credit back (which unfortunately the sender may not send you the credit back).

I have received WL books that weren't in postable condition, but even after marking them RWAP, I didn't get my credits back unless I asked for them & the sender was willing to give me my credit back.   I've always gone back onto the WL lines in the same spot I was in before.

What I don't understand in your situation is why your book is still on your "En Route" tab since you marked it received already.

Laura M. (LMM) - ,
Date Posted: 3/4/2014 11:57 PM ET
Member Since: 12/12/2005
Posts: 524
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The book you were supposed to get will eventually go lost and you will get your credit back and go back on the WL at that time.

Date Posted: 3/5/2014 11:35 AM ET
Member Since: 1/17/2009
Posts: 9,852
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What I don't understand in your situation is why your book is still on your "En Route" tab since you marked it received already.

That's how the site works. Even though she marked it, she did not really receive the book, so the system does not actually mark it received in the case of that particualr RWAP option.

The book will go lost and you get your credit back and WL spot back at that time.

The only shortcut would be if the sender of the book contacts PBS and asks for the trasnaction to be cancelled. (The book receiver can't do this, so don't bother, it has to be the sender). If the sender is willing to do that, then you will get your credit and WL spot back sooner.



Last Edited on: 3/5/14 11:35 AM ET - Total times edited: 1
Date Posted: 3/5/2014 1:26 PM ET
Member Since: 12/28/2006
Posts: 14,177
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What Sara said yes  FIFO will hold your credit until the book is officially declared lost.  If the sender requests PBS cancel the transaction, your credit would be returned sooner.  Either way you should be returned to your former WL position.

Date Posted: 3/5/2014 3:16 PM ET
Member Since: 10/13/2010
Posts: 4,315
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That makes sense, Sara.  It's unfortunate she will have to wait until it goes lost to be put back on the WL line though.

This is a good time to remind people to make sure your books match the right ISBN/title/author.

Date Posted: 3/5/2014 9:55 PM ET
Member Since: 11/30/2007
Posts: 4,974
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Thanks everyone, great advice! I think I will ask the sender if she could ask the team to cancel it. It's worth a try. Otherwise, I will just have to take the long wait for it go lost. At least I know now that it will go back where it was on my wishlist.

This is a good time to rem

ind people to make sure your books match the right ISBN/title/author.

This is so true. I was surprised that this sender has been a member here since 2005 and would think that would be a natural thing to do by now.