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Topic: received the wrong book...

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Subject: received the wrong book...
Date Posted: 12/8/2009 12:54 PM ET
Member Since: 7/7/2005
Posts: 87
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I received a completely wrong book yesterday from the actual one that I ordered.  I did not mark it received since I actually did not receive the book, but I am not sure what to do about the rest of the problem.  The book that was sent to me was actually a large hardback type book.  It was way more that the 1 lb media mail rate.  Now, If I have to mail this back or mail it to another member, 1 credit will not be covering what I spend in postage and in having to get packaging supplies for the book.  What should I do?  I want to send this to whoever requested it, but do not feel I should get stuck with the extra postage and wrapping materials for this book.

Date Posted: 12/8/2009 1:02 PM ET
Member Since: 1/30/2009
Posts: 5,696
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I would take the credit and send it to the person who ordered it.  It just seems like the right thing to do to me.  Some books cost more to send, some less, I think it all evens out in the end over time.

But, you are not strictly beholden to do anything. 

Cathy A. (Cathy) - ,
Date Posted: 12/8/2009 1:03 PM ET
Member Since: 12/27/2005
Posts: 4,124
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You do not have to mail the book anywhere unless the original sender compensates you for the postage expense. The Help doc you need to read is "There is a problem with a book I received!"

Date Posted: 12/8/2009 1:54 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would probably just mail the book out as well in exchange for the 1 credit.  How heavy is the book?  A 2lb book would only cost $2.77 to mail.  (I jsut looked it up).  I usually have boxes and stuff around so that wouldn't be an issue for me. 

Now if I were the sender I would refund 2 credits to cover the postage for the heavier book and the wrapping materials.  So hopefully that's what they'll offer.

Date Posted: 12/9/2009 9:21 AM ET
Member Since: 7/7/2005
Posts: 87
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Thanks for the advice.  It was a simple case of address label swap. 

Date Posted: 12/9/2009 10:42 AM ET
Member Since: 6/20/2007
Posts: 4,979
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I don't understand why you would need new packaging supplies.  What happened to the packaging the book came in?  Was it inadequate or damaged?

Date Posted: 12/9/2009 10:48 AM ET
Member Since: 7/7/2005
Posts: 87
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I had to cut the packaging off.  Most times I have to do this because there is way too much tape.  And it was that funky mailer that has some kind of a stuffing in it.  It was falling apart everywhere.

Date Posted: 12/9/2009 11:01 AM ET
Member Since: 12/28/2006
Posts: 14,171
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Aah, the all-paper padded mailer (stuffed with fluff).

Date Posted: 12/9/2009 11:02 AM ET
Member Since: 6/20/2007
Posts: 4,979
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That fluff is actually called bag barf. LOL.

Date Posted: 12/9/2009 11:09 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I hate those. 

Subject: Wrong book
Date Posted: 12/9/2009 12:35 PM ET
Member Since: 5/7/2009
Posts: 793
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I received a wrong book once, the sender sent one by the same author that I already had.  It was an honest error.  She was very nice and refunded my credit.  Instead of paying postage for me to send it back I told her I would list it on PBS and when someone ordered it from me I would give her her credit back.  Well it happened, someone ordered it and I buddied her the credit back.  I felt good about it.

Date Posted: 12/9/2009 12:49 PM ET
Member Since: 1/30/2009
Posts: 5,696
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I hate those, too.  When people send submissions to our office in them, they inevitably explode upon opening.  And I inevitably am wearing black.