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Topic: Received the wrong book

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Subject: Received the wrong book
Date Posted: 1/2/2010 12:47 PM ET
Member Since: 3/30/2009
Posts: 101
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I received a book that I did not order.  After a few pms were exchanged, it turns out that she mixed up 2 orders.  No big deal - I asked her to send me the address for the other member and a credit and then I would send the book.  She has responded by asking me to send the book and then she would give me the credit.

I don't want to have to send a book without getting the credit first.  Why should I have to risk more postage over her error?  Am I being petty? 



Last Edited on: 1/2/10 12:53 PM ET - Total times edited: 1
Cathy A. (Cathy) - ,
Date Posted: 1/2/2010 12:54 PM ET
Member Since: 12/27/2005
Posts: 4,132
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No, you are not being petty. You should be reimbursed for the extra expense you are going to for her sake. However, she doesn't have to send you a credit to cover the postage, that's just the easiest way. She can send you a new mailing wrapper with stamps attached, or she could just send you the stamps, or she could use Paypal (if you both have accounts) to send you the exact amount needed for postage.

Date Posted: 1/2/2010 1:55 PM ET
Member Since: 11/14/2008
Posts: 745
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Might be the long way around...but you could RWAP and get YOUR credit back...as could the other person.  Then, (if you know who the other person is), post it to their bookshelf so you can get their credit from them.  That way, no one is really out anything (besides the person who sent the wrong books...).  But you'd be even (Spent a credit, got it back, then got one from a member and sent a book) as would the other person (Spent a credit, got it back, spent a credit, got the book).  That way you'd be going through PBS still...

Edit to clarify: that way the credit would be in "limbo or escrow" like it is with any other transaction and no one is really out anything...



Last Edited on: 1/2/10 1:56 PM ET - Total times edited: 1
Date Posted: 1/2/2010 2:15 PM ET
Member Since: 6/26/2006
Posts: 6,633
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Don't mark it as RWAP if the book is completely wrong (which it sounds like it is). If you don't get the book, let it go lost and your credit will be returned. But don't send the wrong book on to the other user until you are compensated for postage - either by getting the money for postage in some way, or by the original sender giving you a credit.



Last Edited on: 1/2/10 2:15 PM ET - Total times edited: 1
Date Posted: 1/2/2010 2:53 PM ET
Member Since: 1/17/2009
Posts: 9,781
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I would just send her  a very polite and nice PM about how you are happy to help her fix her mistake, you have no problems with mailing the book to the proper person, but you feel better about receiving the credit in advance.

Date Posted: 1/2/2010 5:08 PM ET
Member Since: 8/16/2007
Posts: 15,187
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Might be the long way around...but you could RWAP and get YOUR credit back...as could the other person.  Then, (if you know who the other person is), post it to their bookshelf so you can get their credit from them.  That way, no one is really out anything (besides the person who sent the wrong books...).  But you'd be even (Spent a credit, got it back, then got one from a member and sent a book) as would the other person (Spent a credit, got it back, spent a credit, got the book).  That way you'd be going through PBS still...

Edit to clarify: that way the credit would be in "limbo or escrow" like it is with any other transaction and no one is really out anything...

Sorry Ericka but your explanation has many flaws. 

  • they wouldn't be guaranteed to get their credit back by marking it RWAP, the sender has it and must be willing to return it.  Once they mark it RWAP, they can't undo that so if the member continues to refuse, they are out that credit and still not have the book they requested. If they leave the books unreceived as the site says to do, they will get their credit back eventually when the book goes lost.
  • marking a completely incorrect book as RWAP goes against the process laid out by PBS for this so it is not something to encourage.
  • both receivers would be out something if the sender does not give them the credit. They would be out the postage to send a book (Spent a credit, got it back, spent another credit and spent postage, got the book they requested). They had requested books, for which they should not be out any postage money. In order for this sender to make things right, he/she needs to pay for postage to send the books to the correct owner.


Last Edited on: 1/2/10 5:19 PM ET - Total times edited: 2
Date Posted: 1/2/2010 6:56 PM ET
Member Since: 10/26/2008
Posts: 9,884
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From the Help Docs

  • If there is a book that is listed there as coming from the same state, click on the transaction and send a Personal Message to this sender asking if she sent you this book by mistake.
  • If she did,
  • and sent your book to another requestor, she can offer each of you credit or postage to send the books to one another; the sender can provide the addresses in Personal Messages.  When each of you get the correct books, you can mark them received.
  • and she still has the book she was supposed to send you, she can offer to send the correct book to you. You are not obligated to send the extra book back to her, but it is a nice thing to do if the sender is a new member


Last Edited on: 1/2/10 6:56 PM ET - Total times edited: 1
Date Posted: 1/2/2010 9:36 PM ET
Member Since: 7/29/2008
Posts: 108
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I just had this situation happen the beginning of December. The sender gave me the other persons address and I sent the package on to her using  the 'send to a friend' option and PBS postage. When my book got here I marked it received and she buddied me a credit. I know most people say to wait for the credit to mail it but the postage was only 3.50. Anyway it all worked out in the end and I got my WL book I have been wanting for over a year.

Date Posted: 1/3/2010 12:30 AM ET
Member Since: 11/14/2008
Posts: 745
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Thanks Melanie.  I see that Britney has already pointed out that it should be marked NOT received.  I hadn't really considered that.  Another member and I got our books switched out a month ago by mistake from the sender and we resolved it (or me and the sender did anyway).  I didn't want to wait over a month for my credit so we resolved it through other means (much less complicated then the option I listed above).  I just couldn't really see the incentive for the original sender to send a credit for the book to get to the original requester...

Date Posted: 1/3/2010 2:15 PM ET
Member Since: 3/30/2009
Posts: 101
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Thank you all very much for your help especially to Sara P.  I stood my ground and very politely said that I would feel better getting the credit before mailing the book.  I received the credit yesterday and will mail it Monday.  I don't really care how long it takes to get my book, because I bought it to donate to my daughter's school.  Thanks for the advise - you guys are great!

Date Posted: 1/3/2010 2:20 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Good choice Patty & well said Sara.  Not to put too fine a point on it, but that is the order recommended by PBS...receive credit (postage), forward book.

ETA:  The sender made the error, and will have to trust other members a bit to correct the situation.



Last Edited on: 1/3/10 2:22 PM ET - Total times edited: 1