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Topic: Received wrong book...

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Subject: Received wrong book...
Date Posted: 8/11/2013 11:06 PM ET
Member Since: 12/10/2011
Posts: 7
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I requested a book from a member, and received a totally different book in the mail. It seems she is slow to respond to my PM's, and she said she was sorry, I could choose another book from her shelf. But I do not want to, I would like my credit back. She now told me I need to "post the book" so she can give me my credit back. What does that mean? I have not marked it received, because I did not receive it. I did mark it "problem with this book" and told them what happened. What do I do?

Date Posted: 8/11/2013 11:14 PM ET
Member Since: 7/19/2008
Posts: 15,398
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You did mark it as Wrong Book?  That was correct.  You will get your credit back when the book is declared "lost".  Or when she asks PBS to cancel the order.  She seems to be asking you to mark it received so she can give you the credit back?  She does not need to do that.  She should send a message to PBS to cancel the order. 

(Lower right corner, under Company, then Contact Us, then Send Us Feedback.)

Date Posted: 8/11/2013 11:18 PM ET
Member Since: 12/10/2011
Posts: 7
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Thank you. That is very helpful. When I received the book I did go in and mark it as "not receiving the correct book". But I don't think she has asked PBS to cancel the order. I guess I'll just wait for the system to do its thing. I just wasn't sure if I would get my credit back automatically or not.

Date Posted: 8/12/2013 1:33 AM ET
Member Since: 12/28/2006
Posts: 14,171
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What Emily said yes  if the sender isn't going to correct her error, just let the book go lost.  Your credit will be returned and you will be returned to your previouse spot on the wishlist.  If the sender contacts PBS admin, they can speed things up and cancel the transaction for her (they will not do this for the receivers, only senders).

Marking the book received (when it wasn't) would only complicate what is basically a simple transaction.

Date Posted: 8/12/2013 11:01 AM ET
Member Since: 4/28/2009
Posts: 9,567
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Look at the post also titled  "recieved wrong book" by Jan S. on 7/23 here in this forum.  The responses describe other options for fixing the problem (other than just awaiting return of your credit).

Date Posted: 8/12/2013 4:26 PM ET
Member Since: 7/19/2008
Posts: 15,398
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Only the sender can ask PBS to cancel the order early.  And the OP states that the sender has been slow at responding.   The date it will be declared as "lost" is the date listed at the bottom of the order on your My Account main page.  

It then becomes an issue of how close you are to that date, is it worth trying to get the sender to cancel the order or not.  And how soon you need your credit back.  I feel very different about waiting three weeks versus three days...

Date Posted: 8/12/2013 9:15 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It sounds like she wants you to mark it received so it gives her the credit and then she can buddy it to you. But I wouldn't do that. 1: if you mark it received and she refuses to refund the credit, she can say "well she received the book".  Although you would have the messages for PBS to see and make a ruling. But she may not know that and it may cause more trouble. Plus if it's a WL book, you would be removed from the WL line and if it isn't a WL book, the system may not let you  order a 2nd copy. 

I always keep a few credits on hand so I would just let it go lost.  Unless it was a rarely posted WL book and there was a long time before it would go lost.  Then I'd push harder for them to get it cancelled.