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Topic: Received the Wrong Copy, Advice please

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Subject: Received the Wrong Copy, Advice please
Date Posted: 9/27/2012 6:27 PM ET
Member Since: 7/11/2012
Posts: 3
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I recently received a book, it was a paperback copy of the book I requested.  I requested a hardcover copy of the book, I would have turned down the paperback copy and happily waited for a hardcover copy to come along.  I don't have many credits and most of the really good books I had on my bookshelf I mailed out, knowing that I could save my credits for the copies of books I wanted, I really wouldn't have minded at all to wait.   I sent a nice message to the person who sent the book to let them know that the request was for hardcover copy of the book.  

I requested the hardcover book 8/24, they said they mailed it 8/29.  When I received the package, it was postmarked 9/15.  (I realize that this probably pretty common, the delayed mailing has happened more than once with the few books I've received)   I love paperbackswap and have some really great interactions with some members and I love getting books in the mail.  This issue is a little frustrating.  My question is:  how long do I wait for the sender to respond?  (it's been almost a week since I've sent the message)  What is my next step?   Thanks!    

Date Posted: 9/27/2012 6:46 PM ET
Member Since: 8/16/2007
Posts: 15,186
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So your message to the sender was in way of marking the book received Problem - Wrong Book (wrong edition) and asking for your credit back?

If you've done that, you give the sender at least a week to respond. Once a week has passed, if they do not respond go to the transaction in your Transaction Archive and submit followup, there will be a button asking if the problem was resolved.  When the sender has not responded, your first step is to mark that they have not responded. This will send a message to them and the site and they will be prompted to resolve the issue. 

If the sender still doesn't answer, then follow up with Feedback via the Contact Us link in the lower right after a few days. Not responding to a problem swap can be deemed an admission of guilt and the Team may step in.

You can see more on the issue by searching the Help Center docs for "transaction followup" .

Sending the wrong binding type is completely against the site rules (even if the ISBN matches) so asking for your credit back is acceptable, don't let the sender try to convince you differently. They are given multiple warnings when they post it about the issue.

Before doing anything, check your Credit Registry. Sometimes people return the credits without saying anything. Click on the blue linked word Credit in the upper right corner of your screen.

Date Posted: 9/27/2012 7:16 PM ET
Member Since: 7/11/2012
Posts: 3
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Thanks for the reply, I will wait a few more days and then follow up.  Thanks!

Date Posted: 9/27/2012 11:32 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Double check the listing for the book you requested to make sure it's for the hardcover.  If so, you should RWAP the book and ask for a credit return.  Title, author, binding, and ISBN are required to match when sending books out. 

Regarding the late mailing, did you determine that by a postmark, counter postage, or something else?  Because that too can earn a RWAP when logging the book in.

Date Posted: 9/28/2012 12:51 AM ET
Member Since: 1/17/2009
Posts: 9,720
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Regarding the late mailing, did you determine that by a postmark, counter postage, or something else?  Because that too can earn a RWAP when logging the book in.

But if there is another problem with the book, never use "Late Mailing" to mark it RWAP because you cannot ask for a credit back for a late mailing. If there is another problem with the book, always mark it using the other problem as the reason.

Date Posted: 9/28/2012 11:40 PM ET
Member Since: 7/11/2012
Posts: 3
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Thanks so much for the replies. Definitely the book I requested was the hardcover copy of the book, I double checked and then made my husband look at it too :)  I will follow up on Monday if I do not hear from the sender this weekend.  

 

The postage was purchased at the post office in sender's hometown.  The postage sticker date was Sept 15.

Date Posted: 9/29/2012 1:14 PM ET
Member Since: 8/26/2006
Posts: 9,325
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If the ISBN matches the book you ordered, then the paperback could be an Advanced Reader Copy.  They aren't postable to our bookshelves, but can be traded in the Book Bazaar discussion forum.  See:

What is an ARC?

 

Date Posted: 9/29/2012 1:40 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Counter postage is probably the most accurate indicator of true mailing date.  But as Sarah says, use the improper binding to RWAP the book...this keeps the credit return option open.   But make sure to enter the postage date so TPTB have record of the late mailing....JIC it becomes a regular issue with that sender.

Date Posted: 10/8/2012 2:43 PM ET
Member Since: 11/14/2006
Posts: 2,552
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THey waited 2 weeks to mailit after marking it mailed??  That's not common, that's discourteous!  Did they not even tell you what happened?!