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Topic: Not receiving PM notices, etc.

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Subject: Not receiving PM notices, etc.
Date Posted: 7/20/2008 10:56 PM ET
Member Since: 8/11/2006
Posts: 6,597
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I've been corresponding with another PBS member off and on today but have not been receiving any emails notifying me that I have personal messages waiting. (I just kept checking Personal Messages under My Account.) Likewise, I posted a number of wishlisted books today and have not received any emails that they have been requested, despite the fact that the requests currently appear in My Account.

Is anyone else having these difficulties? Could it be a result of the maintenance done on the website yesterday?

Last Edited on: 7/20/08 10:57 PM ET - Total times edited: 1
Date Posted: 7/21/2008 12:09 AM ET
Member Since: 5/16/2006
Posts: 1,324
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I am having the same issues. I logged in to PBS and was surprised to have a PM and a book request. I checked my settings here and should be getting these kinds of email notices. Hopefully it gets fixed soon.

Date Posted: 7/21/2008 9:18 AM ET
Member Since: 10/6/2005
Posts: 10,718
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The system seems to be having different problems for different members. I'm getting my emails fine, but I can't access my main account page or my PMs.

Date Posted: 7/21/2008 9:22 AM ET
Member Since: 5/29/2007
Posts: 13,347
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I recently found a WL book in the system under a different isbn, tho I got no email about it, and I do have my settings set to notify me if a WL book is posted into the system under a different isbn.  I was happy and disappointed at the same time.  Happy I found the book, disappointed the system didn't tell me.

Last Edited on: 7/21/08 9:23 AM ET - Total times edited: 1
Date Posted: 7/21/2008 9:27 AM ET
Member Since: 5/10/2007
Posts: 5,526
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I've been receiving mine (from you Anna!).  Check your settings to make sure something didn't change and you are set to no longer receive those messages. Very strange!

I do know that PBS seems to be running slower for me, sometimes pages take forever to load

Date Posted: 7/21/2008 10:01 AM ET
Member Since: 1/2/2006
Posts: 575
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According to TPTB Road Runner is blocking e-mails from PBS. I was notified of this when I sent in feedback. I was on the phone with RR for 20 minutes this morning and according to whom I spoke to they are not blocking any of my e-mails from PBS. We even made sure that both PBS address I receive mail from  where in the accept from box in the main system for RR. I sent myself a PM and still nothing. I'm not 100% convinced it's RR blocking the e-mails. I can't respond to the feedback e-mail cause I was only able to view it here in my club communications and not through my e-mail.

Subject: no emails
Date Posted: 7/21/2008 11:46 AM ET
Member Since: 6/19/2008
Posts: 1
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I am not receiving email notifications either and I have Road Runner.  This happened to a friend with the road runner blocking emails. Im not sure how it ever got resolved but do remember it was a RR issue.

Date Posted: 7/21/2008 11:57 AM ET
Member Since: 5/10/2007
Posts: 5,526
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maybe change your email address to a gmail or yahoo one?  I use my gmail for this site and haven't had any issues (but good to know that RR is having issues so I don't use that email address)

Date Posted: 7/21/2008 1:43 PM ET
Member Since: 1/2/2006
Posts: 575
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They did suggest that I get a gmail account and I did. I have gotten 3 of 4 communication since I changed my e-mail to the gmail account. Not sure what happened to the one I didn't get, it was sent after the email change. I am receiving them at that account so I'll keep having my stuff sent there for now.

Date Posted: 7/21/2008 3:42 PM ET
Member Since: 9/30/2006
Posts: 6,993
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At 11:00 or so this morning, this was addressed by TPTB on another thread.  The site apparently has to request from the carrier, Road Runner, etc. to have the blocked removed.  They tell us it will take four hours, so by 4:00 or so it should be fixed.  You can use your club communication link to see what e-mails you are not getting and may be able to access from there.

Hi Anna!  Haven't talked to you in a long time ~ hope all is well with you and yours!

Date Posted: 7/21/2008 5:35 PM ET
Member Since: 7/13/2005
Posts: 5,201
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Go into your Contacts list of your email, whatever email you use, and be sure to add librarian@paperbackswap.com to your contacts list, to prevent your email from erroneously sending any PBS emails into your junk/spam/trash folder.  Be sure to do this again if you ever change email addresses.  Also if you belong to either the CD or DVD sister sites, add their general email addresses to your contacts - team@swapacd.com and team@swapadvd.com.