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Topic: Recieved Empty Package

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Subject: Recieved Empty Package
Date Posted: 11/13/2008 4:43 PM ET
Member Since: 10/8/2006
Posts: 6
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I recieved an empty package it had delivery confirmation on it and a sticker that says recieved without contents and recieved unsealed it looks like it was ripped open??????????

Date Posted: 11/13/2008 5:13 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It's in the help docs


If this is a book you requested, you should not mark the book received, since you did not get the book.  You should contact the sender to let him or her know what happened.  

  • The sender should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx  and input the information online there. This will help USPS try to recover the book.

    • The form is titled "mail Theft"; this does not mean that you can use it only if you think the book was stolen.  "Received without contents" is an option on the page.
    • The choice to make under "Class" on the form if Media Mail was used is "Parcel Post".
  • If you think that the Wrapping method may have contributed to the loss of the book, please do give (gentle) feedback to the sender; you can refer to All Help documents about bookwrapping if you like. 

  • If you have marked the book received by mistake (or if the system marked the book received for you while you were absent from PBS), you can also discuss this with the sender, who got credit when that happened. See How do I contact another member? for instructions on how to contact a sender from the transaction in your Transaction Archive.

If you have not marked the book received yet, do not do so.  You will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within. 

If the book hasn't arrived by the 26th day after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back.  If the book does arrive after that, you should mark it received from your Transaction Archive.  


Date Posted: 11/13/2008 7:25 PM ET
Member Since: 10/6/2005
Posts: 10,718
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Definitely do not mark it received. Since the sender used delivery confirmation, they have already received their credit. When the book goes lost, you will get yours back as well.

Here is the link to the form that has to be filled out with the USPS (warning, they may take WEEKS to do anything about it).


Date Posted: 11/13/2008 9:30 PM ET
Member Since: 8/13/2008
Posts: 13,147
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I had that happen to me. You have gotten good advice. It is very disappointing.

Date Posted: 11/14/2008 12:00 AM ET
Member Since: 4/5/2008
Posts: 76
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Just happened to me last Saturday. An empty package split on the side with no book. :( It was a wishlisted book also!

Looked like a USPS machine tried to eat eat. No explanation or anything. I filled out the form on the USPS website. I'm not going to hold up hope for it though.


Date Posted: 11/14/2008 10:34 AM ET
Member Since: 8/13/2008
Posts: 13,147
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That's what mine looked like too Mike. Sliced right up the side of the package.

I wonder where our lost books end up?

Date Posted: 11/14/2008 11:16 AM ET
Member Since: 5/10/2007
Posts: 5,526
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I had someone send it in the manila envelope and didn't tape the end together.  I submitted a form to the USPS but never heard back so am guessing they didn't find the book