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Topic: Recieved incorrect book

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Subject: Recieved incorrect book
Date Posted: 10/18/2007 8:24 PM ET
Member Since: 10/10/2006
Posts: 11
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I am a little annoyed that I recieved an incorrect book.  I have not marked it read you as I was PMing the sender.  She responded once (see below) and has not responded to my second note.  Any thoughts? Not only was it wrong but the bottom 1/3 of the spine is torn (it is a small paperback).

 

i'm sorry. i got this book from other member with this ISBN and just post it from my TBS file when my daughter didnt want to read it. i did'nt look at the ISBN number when i got it. you didnt give any "Requestor Conditions"instruction about the book , so i sent the book i got in the same condition - please fill the "Requestor Conditions" in the setting of your account so it want happend again .

My Response: Thanks for the response but it really does not address my issue. "Requestor Conditions" are just that...requirements for that specific book, ie smoke-free home, must have dust jacket etc. My issue is the book is not the book you listed. When you go to post it reads in red "Do the Title, Author, ISBN and Book Type match your book EXACTLY?" Also, if you go to the Q&A section it reads "When entering the ISBN # and if it comes up as hardcover and your book is paperback, it should be listed under no ISBN." This is an incorrect ISBN listing. Sorry to sound harsh, it is just frustrating to receive incorrect books. I could have ordered this from the school book club for less than the cost of the credit. I only used a credit as the hard cover is more valuable to me. I am hoping you will understand and rebate the credit you received.

Date Posted: 10/18/2007 8:34 PM ET
Member Since: 11/10/2006
Posts: 2,947
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I would simply PM her again with the guidelines from the Help Center under: A Requestoer Says There is a Problem with a Book I Sent:

 

If your book has been marked as a "Wrong Book"
  • This means that the book did not match the listing for the item in one or more of the four necessary aspects: ISBN, Title, Author and Booktype.   Nothing else about a listing needs to match: cover image does not have to match; publisher does not have to match; publication date does not have to match.
    • You can Review the listing you used to Post this book easily from your account:
      • If the book has been marked received,  the transaction will be in your Transaction Archive
      • If it has not been marked received yet, it will be on your Books I've Mailed tab in My Account.
      • In either place you can click the title of the book to see the listing that you used to post the book.
        • You can get to the Transaction Archive by clicking Transaction Archive in the menu that drops down under My Account in the toolbar at the top of any page on the site.  You can read more about how to use the Transaction Archive in the Help Center, accessible from the toolbar at the top of any page on the site.
        • You can get to the Books I've Mailed tab by clicking My Account in the toolbar at the top of any page on the site, and scrolling down if necessary to see this  tab, then clicking it.
    • If your book was listed incorrectly, you should refund the credit.
    • If the wrong booktype came up when you used the ISBN to post this book, then you should read this for instructions on how this book should have been posted
    • If your book was listed as Large Print and the title did not indicate this, this may not be your error: please see this for information.
    • If the book is not merely the wrong version, but a completely different book than the one requested This happens when a sender puts the wrong book into the wrong wrapper. Please see this.
Date Posted: 10/18/2007 8:43 PM ET
Member Since: 12/23/2005
Posts: 1,157
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I realize it's not listed under the correct ISBN but it's unpostable to begin with. Half the spine is torn. Just because you receive a book like that from another member doesn't make it postable. I received this response from a member once too.

Date Posted: 10/18/2007 8:52 PM ET
Member Since: 8/23/2007
Posts: 26,510
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You're supposed to mark it received w/a problem. Then fill out that it was the wrong book. Unfortunately you'll only get your credit back if the sender sends one to you.  But it will go in her record.  You can lose your membership if you make too many mistakes.  I suppose you could let it go "lost".  Then she wouldn't get her credit and you'd get yours back. But you've already PM'd her that it's the wrong book. So I'm not sure how that would work out. I got a wrong book awhile back. The person sent my book to someone else and their book to me.  She buddied us both a credit.  I ordered my book off the other person's shelf and they did the same off mine.  But this was a case of the packages being mixed up. It sounds like your sender doesn't believe they did anything wrong.  Maybe if you send enough PMs and copy/paste the rules she'll feel guilty and give you your credit back.

Date Posted: 10/18/2007 9:37 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Doesn't sound like this member is going to return the credit, altho I definitely would try a few more PMs to try and convince her. Don't get nasty, but stay stern. She was WRONG to repost a book incorrectly. Remind her that two wrongs don't make a right, and that it is irrelevant how the previous person listed the book, SHE was asked the questions and SHE lied when she went ahead an posted it.

Also, remind her that people who come to this site with the intention of being mean and unjust, not following the rules and not being a good member in general, do NOT last long, since all infractions go on their record and R&R DO watch these things. The system is set to send up flags when a number of these types of events happen on someone's account and that you are going to write R&R and make sure they know that she did not return your credit according to the rules of the site that say she is supposed to, and that they will put this into her file.

Also, point out to her that there is no reason to use requestor's conditions to receive a book to be posted according to the site rules. Requestor conditions are for when you want to put a specific ruling on a book ABOVE what PBS requirements are. And PBS requirements say that the book MUST match all the questions and the spine CANNOT be torn! And repeat those portions of the rules that apply (return credit for wrong book, post only books that meet reqs.)

Unfortunately, unless she voluntarily gives the credit back to you, you are out of luck. The only thing you can do to salve your aggrevation, is to know that you have caused her to be one more flag towards being GONE and unable to send anyone else bad books.

The other slight consolation is, that everybody is going to run across these bad apples every now and then, and it's been discussed a few other times in the past, and we've about determined that the number of bad books received by a member is generally quite a bit less than 1%  So depending on how many books you receive over the year, you take the cost of mailing 1% of your books, and divide it amonst the rest of your books and add the cost to each of them, and the amount really becomes a very small addition to each book. As I said, it is slight consolation, and definitely doesn't help you feel better, but when you don't have any other choice, the best you can do is find SOMETHING good to think of since there's nothing else to do :)

BUT! There's still a chance she will step up and be an honest worthwhile member afterall, and give the credit back yet! Here's hoping for you!!!

Date Posted: 10/19/2007 9:55 AM ET
Member Since: 9/18/2005
Posts: 29
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For those of you more experienced...could the requestor not mark it received under the premise that she did not actually receive that book?  She ordered X but can't mark it received because she didn't actually receive X, she received Y.  Make sense? 

Date Posted: 10/19/2007 10:02 AM ET
Member Since: 5/27/2006
Posts: 11,985
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As Charlied copied from the help center - it needs to be marked received witha problem.

This means that the book did not match the listing for the item in one or more of the four necessary aspects: ISBN, Title, Author and Booktype.



Last Edited on: 10/19/07 10:06 AM ET - Total times edited: 1
Date Posted: 10/23/2007 12:09 AM ET
Member Since: 10/10/2006
Posts: 11
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Back to vent....marked it received with a problem.  Have sent PMs to the sender again (twice) only to be ignored!!!

 

Is there a list of "swappers to avoid" anywhere on the site?

Date Posted: 10/23/2007 6:51 AM ET
Member Since: 8/10/2005
Posts: 4,588
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Received with a problem is how to mark it, Sandy, so you did the right thing--Melanie, to answer your specific question, one of the choices under "received with a problem" is "wrong book received." I would use that, and then in the space where you can type, address the specific condition of the book also. Even if the poster got the wrong book, she can't even re-post it to her bookshelf if the condition is bad! Double whammy! :(

Cheryl

Date Posted: 10/23/2007 8:01 AM ET
Member Since: 10/10/2006
Posts: 11
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I finally got a response:

"i understand the problem - it's not the book that you wanted . i did'nt check the isbn when i got it - so this is my fault. i understand you got your credit buck. keep the book or donate it someware ." Normally I get an email "you have a credit" I didn't get one this time.  How would I check, I don't think it was added to my total

Date Posted: 10/23/2007 9:28 AM ET
Member Since: 11/13/2005
Posts: 510
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To check if you got the credit, go to the "my account" tab.  In the yellow bar there is a link to "credit registry".

 

Cathy A. (Cathy) - ,
Date Posted: 10/23/2007 9:43 AM ET
Member Since: 12/27/2005
Posts: 4,103
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Check your Credit Registry (link on your My Account page) to see if she refunded your credit.

It sounds like the other member is confused. When you mark a book received, whether with a problem or not, the sender always gets the credit. If you have a problem, then you have to negotiate with her and she would have to return your credit. She can read the Help Center item "How do I refund a credit to another member?"

Laura M. (LMM) - ,
Date Posted: 10/23/2007 6:41 PM ET
Member Since: 12/12/2005
Posts: 524
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Go to MY ACCOUNT, TRANSACTION ARCHIVE, CREDIT REGISTRY to see recent activity on your account.

Date Posted: 10/23/2007 7:53 PM ET
Member Since: 1/15/2007
Posts: 35
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I added the condition below (my only condition) and it at least saves me the trouble of PMing every person I try to get a specific binding from to make sure that is actually the book they have. No one has turned me down so far, but then again its been a while since I was looking for a hardback as well.

***

Conditions when dealing with Hardbacks and unusual binding:  Please double check that the book you are going to send has the same binding as the book you listed in the system. 

Example:

Cuckoo's Egg Author: CJ Cherryh Book Type: Hardcover   <<<<<<       

VS 

Cuckoo's Egg Author: CJ Cherryh Book Type: Paperback  <<<<<

If the book I requested from you is listed as a hardback (or whatever binding) make sure that is the binding that you have before sending anything.  Recently when requesting hardbacks I've been mailed paperbacks instead because the person didn't look closely as they were entering.  If you have a book listed that does not match the binding you actually have look in the Help Center for how to accurately post that book into the system.



Last Edited on: 10/23/07 8:00 PM ET - Total times edited: 1