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Topic: Recieved "Mark Mailed" Email from PBS

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Subject: Recieved "Mark Mailed" Email from PBS
Date Posted: 12/22/2008 9:14 AM ET
Member Since: 10/6/2008
Posts: 6
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This morning when I checked my email I had two of the most bizarre emails I've ever gotten from PaperBackSwap.

They were emails telling me to mark two books as mailed. Both book requests came in late last night and I printed the addresses out early this morning. Why in the world would they send me emails so quickly? When I have a book request come in I usually mail it out as soon as possible, never more than 24 hours after receieving the request  unless it is Saturday or Sunday. So why in the world would I be getting inbox spamming emails.

Has anyone else experienced this yet, and if so, are they as bothered by it as I am? I've had several instances within the last month of members not mailing me books and having to wait for another person to mail it instead. Is that why these reminders are going out now?

Date Posted: 12/22/2008 9:20 AM ET
Member Since: 1/19/2006
Posts: 472
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Sounds like a programming glitch.  They will send you an automated message at some point if it is getting close to the deadline and it hasn't been marked mailed yet.  It looks like a couple escaped early.

Date Posted: 12/22/2008 9:32 AM ET
Member Since: 10/6/2005
Posts: 10,707
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Are you sure you didn't acidentally hit "I can mail this book today" instead of "I can mail this book later"? You might want to look at the mail-by deadline on your account screen to make sure otherwise your request could time out if you DON'T mark it mailed by tomorrow.

Date Posted: 12/22/2008 9:37 AM ET
Member Since: 10/6/2008
Posts: 6
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Are you sure you didn't acidentally hit "I can mail this book today" instead of "I can mail this book later"? You might want to look at the mail-by deadline on your account screen to make sure otherwise your request could time out if you DON'T mark it mailed by tomorrow.

If I marked it today/within two days, it would still be today. I'm pretty sure I replied to both of the requests after midnight and I printed the addresses before I went to bed around 3am (oh, the joys of insomnia), when I checked my email at 6am when I woke up for work I had those emails in there. The timestamp on the emails say 3:17am, so it seems like they were sent immediately after I had printed the shipping stuff out.

Date Posted: 12/22/2008 10:32 AM ET
Member Since: 1/5/2008
Posts: 3,344
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i agree with kate -- it was probably just a glitch in the system.  normally they send out the mark mailed e-mails if you are late in mailing.  i wouldn't worry about it -- it's probably a one time thing.  :)

Date Posted: 12/22/2008 4:07 PM ET
Member Since: 8/10/2005
Posts: 4,599
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It might be a glitchy thing, but sometimes it just depends on the timing of the order you accepted vs. the timing of the auto-emails if you marked it "I can mail within 2 days." I don't know if they count that next day as the second day or what, but I know I've gotten them too, soon after accepting. Those messages generally get sent at around 3 a.m. my time I think...it's the same time all of PBS' emails go out, like Daily Digest, Daily Wishlist, Have You Received ________(insert book name)? etc. They are just auto-generated emails, not targeted specifically towards you--so don't take it personally!

Cheryl

Date Posted: 12/23/2008 6:41 PM ET
Member Since: 4/25/2007
Posts: 11,457
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I've gotten those emails the day after accepting a request too!  Very annoying because I'm still within the 2 day window.

If I accept a request tonight and mark that I will mail within 2 days, don't mail it tomorrow but plan to on Thursday, I know I'd have an email in my inbox Thursday morning reminding me to mark it mailed.  Even though it hadn't been 48 hours yet since I accepted the request.  I think that's just how the system works, even if the request isn't accepted until evening, it counts that whole day as one of your two days.

Subject: I got an upsetting email from PBS today too.
Date Posted: 12/24/2008 9:11 PM ET
Member Since: 4/13/2005
Posts: 217
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The situation.    I got a request for a book from a user who was in the middle of a move.  She wanted the book for her children and did not want to decline the wish list.   However, she did not want me to mail it until after the move was completed.   I packaged the book and marked it as mailed.   I waited the requested time then posted it.   It arrived well within the time frame.  However, when it arrived she entered the optional data regarding the book -  PBS looked at the date I marked it as mailed and the date she entered as the posted date,  and I received a nastygram.   Never mind that it was at the recipients request for the delay,  never mind that the delay she requested was outside of the number of days normally allowed.    Never mind that I have sent thousands of books most within 24 hours of the request. !   

I am concerned about the notice and don't know how it may be used against me in the future.  I am very upset.    Any suggestions ?

 

Date Posted: 12/24/2008 11:38 PM ET
Member Since: 5/10/2007
Posts: 5,526
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Lisa, I wouldn't worry about it.  It was probably an auto-generated message and they wouldn't know that you had set something up with the receiver.

She filled in the data (which is optional) which is what generated the email.

now if you made a habit of mailing late that is one thing, but a one time occurence won't hurt you

Date Posted: 12/25/2008 3:09 AM ET
Member Since: 1/19/2006
Posts: 472
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One late book (especially if you had an agreement with the receiver) is not going to impact your account.  It's an auto generated email.