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Topic: recieved wrong book what now?

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Subject: recieved wrong book what now?
Date Posted: 11/9/2010 12:39 PM ET
Member Since: 6/6/2010
Posts: 56
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I recieved wrong book, book I wanted was on my wishlist auto request pm'd sender.  what happens now?

Date Posted: 11/9/2010 12:46 PM ET
Member Since: 4/30/2007
Posts: 2,728
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If you received the wrong book, you should not mark anything received, since you have not received the book you ordered.  You should contact the sender and discuss how to handle this.  You can offer to mail the wrong book back to them and ask that they compensate you with a credit to cover the postage, or they may want to mail you some stamps to use to mail the book back.  If they accidentally sent your book to someone else (and you got the one that was supposed to go to that person) then you can offer to mail the book to the correct recipient if the sender wants to pay for postage, either with a credit or send stamps/money.  If they are unable to send the book you ordered, the book will eventually be marked lost by the system, and you will be returned to first in line on the wish list for that book.

Date Posted: 11/9/2010 12:51 PM ET
Member Since: 1/17/2009
Posts: 9,715
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If you received a completely different book than what you ordered .... then follow the advice above about not marking it received.

If you received a book that "could" have been the right book, for example, it is the same book, but a different edition (you ordered hardcover, they sent paperback), or they sent the right book but the wrong ISBN ... then you do have to mark the book received. You would select "RWAP - Wrong Book" and PM the sender to ask for your credit back. 

In the first case, you get your credit back when the book goes lost in the mail. (and are placed back on the Wish List at that time) (or you can work with the sender to determine where the correct book is, maybe she still has it, maybe she mixed up the book orders, etc).

In the second case, you get your credit back when/if the sender refunds it. But by marking it RWAP, you go back on the Wish List immediately, in your old position.

Subject: wrong book
Date Posted: 11/9/2010 1:07 PM ET
Member Since: 6/6/2010
Posts: 56
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I don't want to mark the book RWAP because it maybe an honest mistake.  The book is totally wrong.  I am just hoping that the sender still has the one I want, because I really wanted it!!!  :(

Date Posted: 11/9/2010 1:29 PM ET
Member Since: 7/19/2008
Posts: 15,398
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PM the sender from the book transaction page.  Folks do sometimes wrap up two books at once and switch them.  Or the cover color is similar.  You should get either postage or an extra credit if you are to mail the book. 

The sender can also contact PBS to cancel the order.  This takes less time for you than waiting for the book to be declared lost.  You then go back at the top of the wish list.

Subject: resolved BUT
Date Posted: 11/10/2010 4:54 AM ET
Member Since: 6/6/2010
Posts: 56
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Sender returned my credit but to be put back in position for my wishlisted book I had to mark book Wrong book recieved.  Will this affect the senders status?  I asked if she could cancel the order from her end & she said she didn't think she could.   Should I contact PBS to let them know everything is good and that I just wanted my wishlist position back???

thanks

Date Posted: 11/10/2010 5:25 AM ET
Member Since: 7/19/2008
Posts: 15,398
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Go into your transaction archive and mark it as resolved.  Under the My Account tab.  PBS tracks what percentage of problems we have.  Just one would not be an issue.  (We mark bad trade problems as unresolved.  That is a much stronger mark on a record.)

I recommend not contacting PBS.  At least not about feedback on a trade.



Last Edited on: 11/10/10 5:27 AM ET - Total times edited: 1
Date Posted: 11/10/2010 7:09 AM ET
Member Since: 8/23/2007
Posts: 26,510
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It shouldn't effect her at all for 2 reasons: it's an honest mistake like switching books, not her sending an unpostable book and second she refunded the credit quickly.