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Topic: Recieved Wrong Book

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Subject: Recieved Wrong Book
Date Posted: 1/27/2013 5:15 PM ET
Member Since: 12/30/2007
Posts: 1,739
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So the sender sent me someones else book & sent mine to other person.  Asked the sender to PM other person & see if I could mail this one to her & she mail mine to me, & orginal sender would give each of us a credit for the postage.   Her reply was yes she messed up & I could keep this book & she didnt need a credit for it.  Of course you dont need a credit for it, I didnt ask for this book.  Told her I really want the book I requested, could she please contact other requester.  Her reply...you're right that book was a good read...well I wouldnt know I havent gotten to read it.  What now ?  She hasnt replied to my PM anymore.

Date Posted: 1/27/2013 5:25 PM ET
Member Since: 8/26/2006
Posts: 9,336
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At this point, it looks to me as if she's not going to make the effort.  After 26 days (or 35 days if the book was traveling outside the contiguous United States) the server will mark your book "lost."  If it was a wish list book, you'll be placed back in your former place on the wish list.

If this isn't a wish list book, you'll have your credit back soon, so you could reorder it at any time.

 

You can either keep the book she sent you, or post it -- whatever you like. 

 

I know this is disappointing, but it doesn't seem fruitful to try to go any further with her at this point.  I hope you get the book you wanted soon!

 

Date Posted: 1/27/2013 8:36 PM ET
Member Since: 2/23/2008
Posts: 170
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Did you RWAP the book? Or are you going to let it time out? If you RWAP'ed the book, be sure to mark the problem unresolved. 

Date Posted: 1/27/2013 8:54 PM ET
Member Since: 7/19/2008
Posts: 15,471
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No. Don't RWAP, other than the Wrong Book one. Which actually does not record it as a RWAP, just triggers an email if I recall. You want the book to be declared "lost", which gives you your credit back, rather than RWAP, which requires the sender to manually return your credit.

And I really do not trust this member to return your credit.

Date Posted: 1/27/2013 9:03 PM ET
Member Since: 7/19/2008
Posts: 15,471
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Frankly, it is the sender's responsibility to try and correct this. They are required to respond to your PMs about this problem. Sometimes it is out of their control, such as if the other member will not send the book or wants to keep it. But they are required to respond. PBS is very strict about that.

The sender does have the option to ask PBS to cancel the order. This puts you back in line for the book much sooner than waiting for it to go "lost". (This also has the benefit of making sure they did not get instant credit on a wrong book.)

Date Posted: 1/27/2013 9:20 PM ET
Member Since: 12/30/2007
Posts: 1,739
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So if I understand right, I should let it time out ?  Unless of course she contacts me again & wants to resolve it, which is looking like she has no intention of doing.

Date Posted: 1/27/2013 9:49 PM ET
Member Since: 4/25/2007
Posts: 11,537
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Yes, let it time out.  You did not receive the book you ordered.  Maybe once the sender loses 2 credits and 2 books, they'll get it.

Date Posted: 1/27/2013 11:42 PM ET
Member Since: 7/19/2008
Posts: 15,471
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Yes.  Wait for it to be "lost".  The sender can make this faster, you can't. 

You can also mark it Received With a Problem, then

  • Wrong Book - Different Title
    • this means that the book is totally wrong (wrong title/author) - usually caused by the sender putting the wrong book into the wrapper, or mixing up two book shipments.  See I received a book I didn't request! for more information about this problem.

The results would be:

  • Wrong Book - Different Title
    • Again, this means that the book is totally wrong (wrong title/author) - usually caused by the sender putting the wrong book into the wrapper, or mixing up two book shipments
    • You will have a text box - the text you type in will be included in an email, and sent as a Personal Message, to the sender.
    • Choosing this problem type option will NOT mark the book received - you will see the instruction "Note: This book will NOT be marked as received. Please wait until you receive the book that you ordered, then mark it received."
      • The book IS NOT marked received for this problem type because if a sender mixes up two requests or puts the wrong book into a wrapper, usually the sender had the book in question and it can be retrieved and sent to you.
    • If you don't get this book by the system action date, the book will be declared "lost in the mail" - if you get it after that, you need to mark it received from your Transaction Archive, as described in I received a book that was 'lost in the mail'.
    • If the sender cannot send you the correct book, he or she can contact us to cancel this transaction, so that you can try to get the book from another member without having to wait for the system to declare it "Lost in the mail." 
    • See I received a book I didn't request! for more information about the resolution of this problem.
Date Posted: 1/28/2013 9:01 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Let it go lost even if they give you a credit to mail the book to the other person.  Don't mark it received until you have it in your hands.

Date Posted: 1/28/2013 3:52 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I like Emily's second option, because it lets PBS know that it's a sender error not USPS error.  All too often USPS takes the blame and PBS members retain a cleaner mailing record than might be deserved.

Date Posted: 1/29/2013 10:06 PM ET
Member Since: 12/30/2007
Posts: 1,739
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The sender PM'd me today finally.  The message consisted of "the other guy didnt get back to me, sorry".  So if I understand, my best option is to mark RWAP, wrong book-different title, and just explain & follow prompts.  I should get my credit back & it will put be back on W/L for this book.  Right ?   Thanks everyone for your help.  Been a member for yrs & have gotten wrong book once, but sender was polite & corrected the mistake.  Never been told you're pretty much SOL, sorry.

Date Posted: 1/30/2013 12:28 AM ET
Member Since: 7/19/2008
Posts: 15,471
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Doing this will still require you to wait until the "lost" date to get your credit and be put back on the Wish List.  The date is listed on the book order details.   That is when the order will be canceled, moved to your Transaction Archive, and your credit returned. 

USPS estimates arrival before xx/xx/2013
Date of system action: xx/+1/2013 12:00 AM ET

(The sender can make this wait shorter by contacting PBS through Feedback.)

Doing the RWAP, Wrong Book will make it really clear on the other member's record.  It might also stop the automatic reminder emails.



Last Edited on: 1/30/13 12:32 AM ET - Total times edited: 2
Date Posted: 1/30/2013 1:00 PM ET
Member Since: 8/26/2006
Posts: 9,336
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Yes -- you can ask the sender if she is willing to contact the Admin Team and ask them to cancel the transaction.  That would speed things up for you.  Or just let it go lost.  You'll get your credit back when it is marked "lost", or when it is canceled by the Admin Team.

Date Posted: 1/31/2013 3:55 PM ET
Member Since: 12/30/2007
Posts: 1,739
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Well the sender gave my name to other member & wasnt any more helpful to him.  Know that we both are on board & know the situation, does it change that we should let it time out & do the wrong book/title thing.  Neither of us wants the sender to recieve her credits. I thought if we time it out, etc then we would put the books on our w/l & post directly to one another.  That way the sender doesnt get credit, we get ours back, then use credit to get book.  We could just send them to each other, but I thought it might be good to do it through PBS, incase they really do get lost this time.  Thanks

Date Posted: 1/31/2013 5:47 PM ET
Member Since: 8/6/2006
Posts: 600
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I wouldn't let it go lost. I'd RWAP it and give the explanation.

Date Posted: 1/31/2013 5:51 PM ET
Member Since: 9/25/2008
Posts: 4,020
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If she marks it received with a problem then she needs to hope the sender refunds the credits. Since you didn't receive the book you ordered I'd let it go lost and then post to the other requestor's wishlist so you both get the books you order.

Date Posted: 1/31/2013 6:12 PM ET
Member Since: 1/17/2009
Posts: 9,911
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I wouldn't let it go lost. I'd RWAP it and give the explanation.

Giving it a RWAP according to the instructions posted before DOES NOT remove the book from the "Books En Route" tab, and does not mark the book you ordered as received. You still don't get your credit back until the book goes lost in the mail OR the sender of the book asks PBS to cancel the order. The order stays on your tab right where it was.

And marking it RWAP any other way should NOT be done because then the credit refund is in the hand of the book sender, and they might not give it back.

It would be nice if your sender was willing to facilitate you guys fixing the problem, but really, she is under no obligation to do so. You are not losing anything except time, as you will eventually get your credit back as long as you follow the site instructions. So, her mistake costs you nothing except time, which is annoying for sure, but she doesn't owe you more than that.

You and the other receiver do not need to wait until you get your credits back, to post your respective books to each other, though. (Unless you each have zero credits). Just post them to each other's Wish List and mail them out.