Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Refund for book mailed in good condition?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Refund for book mailed in good condition?
Date Posted: 4/15/2014 12:41 PM ET
Member Since: 3/24/2008
Posts: 5
Back To Top

Trying to get some advice on how to proceed with this. A requester just sent me an email about one of the books I'd mailed. She said it had "extensive water damage to the entire book". I certainly did not notice any damage when I sent it - it was a book my daughter had read a month or two ago, and as memory serves me the book did look like a little child had just finished reading it (the book didn't close perfectly, as if the child had been holding the book too far open and the spine was stretched a bit - which is in my experience very common in children's books on this site), and I suppose that could be mistaken for mild water damage (or vice versa, I suppose it could have been mild water damage and I mistook it for a child's rough handling of the book), but there certainly was nothing like extensive water damage. The book was wrapped inside a plastic grocery bag and then taped all over, so I don't think it's likely the book was damaged in shipping, though I asked the requester about that in my response to her.

I want to be a good, responsible member, but I'm also really hesitant to refund a credit for a book that I thought was in pretty good condition when I mailed it. I don't have all that many credits to spare. What would you do? Ask for pictures? Refund the credit just to be nice?

Date Posted: 4/15/2014 1:06 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top


I suppose it could have been mild water damage and I mistook it for a child's rough handling of the book

Any water damage makes a book unpostable, not just extensive water damage.   That statement you made there makes me think you should refund the credit. 

Date Posted: 4/15/2014 1:42 PM ET
Member Since: 1/30/2010
Posts: 8,384
Back To Top

I'd have to agree with Mary.  If you inspect your books carefully in natural light just prior to wrapping and shipping, then you can be certain there's no damage and confidently say no to refund requests.  But if you're not certain, you should probably give the refund.

Date Posted: 4/15/2014 1:50 PM ET
Member Since: 3/24/2008
Posts: 5
Back To Top

Okay. Ugh, lesson learned the hard way, I suppose. If she responds that it's not possible it was damaged in shipping, I'll refund the credit.

Date Posted: 4/15/2014 9:05 PM ET
Member Since: 9/8/2009
Posts: 615
Back To Top

I'd ask for photographs.

Date Posted: 4/16/2014 5:31 PM ET
Member Since: 5/7/2009
Posts: 793
Back To Top

In the whole scheme of things I'd refund the credit.  A children's book was probably one of the lighter mail pieces we send out so may not have cost that much.