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Topic: Can I get a refund - closing account

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Subject: Can I get a refund - closing account
Date Posted: 2/2/2015 8:17 AM ET
Member Since: 2/7/2012
Posts: 8
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I have decided to close my account due to many reasons, personal as well as the new fees.

I have over $13 I have purchased in PBE money. If I close my account, can I get my money back? I've searched and can't find this answer. Thank you.

S.

Date Posted: 2/2/2015 8:47 AM ET
Member Since: 5/16/2009
Posts: 8,322
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Nope. Check the Terms Of Service section of the Help Center. Any money or credits left in your account at the time of account closure become the property of PBS.

If you really can't find anything else to spend it on, (PBS marketplace or kiosk), you could donate the PBS money or leftover credits to the Schools charity program. (Found under the Community tab).

You could also simply remain as an a la carte member until you use it up.

Date Posted: 2/2/2015 9:24 AM ET
Member Since: 2/7/2012
Posts: 8
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Well. Thank you. I ordered a book and will donate the rest to the Schools charity program. Thank you for your help.

Date Posted: 2/2/2015 12:24 PM ET
Member Since: 7/7/2007
Posts: 4,815
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You can use your PBS Money to buy credits, and order books with them, if that helps.