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Topic: Refund postage

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Flobee -
Subject: Refund postage
Date Posted: 9/13/2007 6:27 PM ET
Member Since: 9/28/2006
Posts: 2,789
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I had a senior moment - I sent the wrong books to two members and they have graciously decided to swap them. I refunded them a credit and have also said that I would refund their postage.  What is the best way to refund postage??

Thanks!

 

Date Posted: 9/13/2007 6:48 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 10/19/09 9:40 PM ET - Total times edited: 1
Date Posted: 9/13/2007 6:58 PM ET
Member Since: 8/9/2005
Posts: 20,024
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Why are you refunding the credit and the postage. Usually the credit is for the postage. They are going to get their books so they wont be out anything more than the postage. Either that or Im contused.

Flobee -
Date Posted: 9/13/2007 7:16 PM ET
Member Since: 9/28/2006
Posts: 2,789
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I guess I am too generous, Chris! I felt terrible after I did it! The one member did tell me that refunding the postage is not necessary since I gave her a credit. Thanks to you, too, Cindy, I'll ask them how they want me to refund their postage

Date Posted: 9/13/2007 7:25 PM ET
Member Since: 12/7/2005
Posts: 7,143
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Thats really nice of you. But, I agree with Chris. If you gave then the credit, that covers the postage to each other.

Date Posted: 9/13/2007 7:43 PM ET
Member Since: 8/9/2005
Posts: 20,024
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Im not saying your too nice or anything just thought maybe I wasnt understanding you right. But I would have only refunded their credits which would cover their postage and they would get their books.

Nothing wrong with being extra nice though.

Date Posted: 9/13/2007 8:14 PM ET
Member Since: 9/11/2005
Posts: 905
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I agree that refunding the credit should be sufficient.  Don't use Pay Pal for that small amount of money because they take >10% of small amounts for their charges!  If you want to refund postage, I would get their address and send them an appropriate amount of stamps---that's what I would do anyway. 

Date Posted: 9/13/2007 10:43 PM ET
Member Since: 3/25/2006
Posts: 118
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Last Edited on: 9/13/07 10:44 PM ET - Total times edited: 1
Date Posted: 9/13/2007 11:30 PM ET
Member Since: 5/10/2007
Posts: 5,526
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paypal doesn't take a % if you have the free (non business) accounts and don't use a credit card.

Date Posted: 9/14/2007 12:14 AM ET
Member Since: 8/16/2007
Posts: 15,183
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You are a sweetheart for going the extra step :)

Flobee -
Date Posted: 9/14/2007 6:56 PM ET
Member Since: 9/28/2006
Posts: 2,789
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Thanks for the info concerning paypal, I've only ever used it on ebay and half.com!  Well, I never did get a thank you for the credit from the second member plus she wants me to send her the money! The first person is so nice that she cancels the rudeness of the other member, though :)

Date Posted: 9/14/2007 9:58 PM ET
Member Since: 5/10/2005
Posts: 2,350
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But the person sending the money doesn't control if the person receiving the money is charged a fee.

It's something that irritates me--I get nailed for the credit card fee, but if the payer sends me money from their PayPal account (free to PP), they don't share the savings with me.

If they did, I'd probably do something to encourage buyers to pay me some way other than credit card, and I'd consider actively not using my CC at PP (rather than prefering it).  But they don't share with their users, I see no reason to do anything to help them, or forgo my cash back bonus.