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Topic: Refused because of conditions...

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Subject: Refused because of conditions...
Date Posted: 4/3/2008 4:13 PM ET
Member Since: 5/3/2005
Posts: 919
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I have what I consider to be very mild conditions listed, mostly what's already in PBS's book conditions.  Yet, I get hostile and rude refusals for book requests.  The last one wasn't exactly "rude" it was "don't want any trouble".  Huh? 

Should I just consider myself lucky that I didn't have to deal with these people and forget it, or remove all my conditions?

 



Last Edited on: 4/3/08 5:52 PM ET - Total times edited: 1
Date Posted: 4/3/2008 4:24 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Hi - Yeah, unfortunately for you, some people will turn anyone down with conditions, no matter how nicely they are put.  Some people view people with RCs as overly picky and don't want to risk an argument about the book when it arrives.

If you'd like to post your RCs here, we could take a look at them and maybe suggest wording changes if you are interested.  May or may not avoid the issue you just described though.

Date Posted: 4/3/2008 4:27 PM ET
Member Since: 5/3/2005
Posts: 919
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Great idea!  Here are my conditions as currently listed.  I'm open to suggestions.

======================

*If you or your family smoke or have a book that smells strongly of smoke, please don't send it to me.  I know used books come from unknown environments; if you're a nonsmoker and can't smell the book, I'm sure I won't have a problem with it.

*No broken spines, please!  I have no problem with "creased" spines, but please NO broken spines.  Please PM me if you are unsure if your book meets this humble condition. 

I am aware that the books in this system are USED and have no problem with used books, only those in really bad condition that do not meet PBS condition requirements.

*I have a condition that makes it difficult to unwrap books with an excessive amount of tape.   Would you please take this into consideration when wrapping a book to me?  This is simply a request, not a condition.    

PM me if you have any questions.  Thank you for taking the time to read this.

Date Posted: 4/3/2008 4:34 PM ET
Member Since: 3/26/2008
Posts: 11
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I'm a newbie and am just curious when I ask b/c I've seen this several times -- why would you (this being the collective "you," not specifically Ann-B) have conditions if they are already the PBS requirements? It seems kind of redundant, but I'm not sure the reasoning behind it so what do I know. :)

Date Posted: 4/3/2008 4:54 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Stephanie, many people receive books that do not meet PBS standards. It's amazing that people do not read the rules, or the popups that accompany the posting and accepting of requests that state the basic guidelines, but lots of them just don't. So, people like Ann reiterate them in the hopes of getting people to be sure they see them.

Unfortunately, I've seen lots of people post that they now get turned down and get rude responses from people because of their RCs which are, as you said, nothing more than reiterations of the PBS standards, so shouldn't EVER be a problem! Just weird rude people, I guess.

I don't think your RCs are wrong, strong, or badly worded at all Ann. As I said, it's just people and there are just going to be those that feel if you put RCs about physical conditions of the books you request, you might be a picky person and might mark the book RWP and they don't want to deal with whether you book is going to be good enough for you. I don't think they really even read the RCs that well. I think they just see more than an issue with smoke and decide they are not dealing with it and that you are just picky.

The only problem I have is that you've asked them to PM you if they have any questions about the creasing, and did not put your name and nickname so that they can find you in the directory. That is another issue that some will use. So, try adding "My name is Ann B. (Ann-B) You can find me in the Membership directory."

Date Posted: 4/3/2008 5:16 PM ET
Member Since: 3/6/2008
Posts: 341
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I agree with Sherry. And maybe since your condition with the over use of tape. Maybe you should put this condition above the others! Just to make sure that people see this. That I think is really important.

I have received a couple of books that do not meet PBS conditions. They were all in a 5 for 1 swap so I didn't complain. But I don't see where your conditions are bad. Like Sherry, you will want to put your PBS name so that they can find you. They can't contact you until they accept the request.

:)

Date Posted: 4/3/2008 5:17 PM ET
Member Since: 8/27/2007
Posts: 3,326
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"I'm sure I won't have a problem with it"

This sounds more open to possible repercussions than  "I won't have a problem with it." I have a similar condition, but it plainly states "if you don't smoke, and it doesn't smell to you, please send it!"

Some people will look at the length of your RC and automatically decline w/o even reading. Some will decline every request with an RC no matter what -- you can't worry about those people at all.

I think I'm going to steal your third one  :-)  Not sure about the request -- "excessive" is open to interpretation. I have that word in my RC (about wear) and I've heard it more than once; Your definition of excessive may be different than mine.  If you have anyone else who can open those really well-taped packages for you, I would probably delete that last RC

Date Posted: 4/3/2008 5:51 PM ET
Member Since: 5/3/2005
Posts: 919
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Sorry... my contact info is in the conditions.  I left it off when I posted because my contact info is in the post header. 

 

Date Posted: 4/3/2008 6:01 PM ET
Member Since: 2/28/2007
Posts: 2,164
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I like your RCs generally!  I think they are very clear and well worded.  The only thing I might change is just make your third statement your first statement.  Sort of like the opening statement to your RCs. 

Date Posted: 4/3/2008 6:20 PM ET
Member Since: 5/3/2005
Posts: 919
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I only recently added the smoking condition because I received a book that just _reeked_ of smoke.  As soon as I opened the wrapper, I had a severe allergy attack that triggered a migraine.  I had to carry the book outside and put it in the trash.  I did pm the sender and alert her to the problem, suggesting she be aware of this as it may be a problem for some people, and received a nasty response.  That's when I added that condition.  I didn't think my conditiions were a problem, but I get many cancellations because of them.

Unfortunately, I've also received broken books that the cover was torn almost completely away from the book.  Those books also did not meet PBS conditions, yet it cost me a credit and were unreadable. So, that's why I reiterate the PBS book conditions in my personal conditions.  I don't think people even bother to read them.  I purchase many new books and post them on PBS.  I don't expect to receive new books back, but I really feel taken advantage of when I receive books in such terrible condition.

I love PBS and know that sometimes things happen and I try to roll with the punches.  I guess I'm having a bad day and was really disappointed not to get the book that was refused because of my conditions with the "don't want any trouble" comment.

 



Last Edited on: 4/3/08 6:21 PM ET - Total times edited: 1
Date Posted: 4/3/2008 7:36 PM ET
Member Since: 8/16/2007
Posts: 15,177
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If they were worried about trouble with your conditions, then you are probably better off being turned down by them.  The only thing I would suggest it removing the PMing thing, or just have a generic line at the bottom (not tied to any specific RC) that if they wanted to contact you for any reason before accepting the order, they can. Requests mentioning PMs first seem to really freak some people out.

It really is the pits when you get turned down for no apparent reason, but most of the time, I think you are probably better off having those people turn you down.

Date Posted: 4/3/2008 7:51 PM ET
Member Since: 10/21/2007
Posts: 3,430
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Ann, I received a turn down one time because the member said that she had dealt with me before and I was very difficult to deal with so she didn't want to send the book.  I never had received a book from this person.  I searched through every single transaction...nope....never got a book from her.  She evidently had me confused with another person with RCs about smoking, etc.  It kinda bothered me, but I figured it doesn't really hurt my PBS record so it doesn't matter.  Furthermore, I received an offer for the same wish list book just a short time later. 

You really can't please everyone, and I see that you've been a member since 2005.  If your conditions haven't been a big problem until now, it seems like that isn't bad at all. 

Good luck to you & I hope you get the book soon!

 

Date Posted: 4/3/2008 9:24 PM ET
Member Since: 3/26/2008
Posts: 11
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Good to know -- thanks for the info.