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Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM
Reinventing Your Contact Center A Manager's Guide to Successful MultiChannel CRM
Author: Lisa M. Schwartz, Lana M. Ruffins, Natalie L. Petouhoff
Emphasizing the worth of positive customer interactions, Re-Inventing Your Contact Center provides tools for building the very best multi-channel customer relationship management system. Learn why customer contact centers are so valuable to the company?s bottom line. Discover how to keep employees motivated, challeng...  more »
ISBN-13: 9780131837898
ISBN-10: 0131837893
Publication Date: 4/17/2006
Pages: 272
Edition: 1
Rating:
  • Currently 4.5/5 Stars.
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4.5 stars, based on 1 rating
Publisher: Prentice Hall
Book Type: Paperback
Members Wishing: 0
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