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Reliability Simplified: Going Beyond Quality to Keep Customer for Life
Reliability Simplified Going Beyond Quality to Keep Customer for Life
Author: H. James Harrington, Leslie C. Anderson
Reliability Simplified examines the most frequently overlooked step in the search for total customer satisfaction: reliability. Through graphics-rich text and a multimedia CD-ROM insert, Harrington provides a framework for understanding the methodologies that result in improved reliability. The CD-ROM offer exercises, case studies, and an ABC Fl...  more »
ISBN-13: 9780070270510
ISBN-10: 0070270511
Publication Date: 12/23/1998
Pages: 384
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Publisher: Mcgraw-Hill
Book Type: Hardcover
Members Wishing: 0
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