Discussion Forums - USPS Postal Regulations USPS Postal Regulations

Topic: Reliability of USPS tracking information

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Reliability of USPS tracking information
Date Posted: 12/1/2008 1:02 AM ET
Member Since: 11/6/2008
Posts: 110
Back To Top

I am questioning whether or not USPS tracking information can be trusted.  I recently was monitoring the progress of one of my packages. The package was scanned two or three times and then the following line said something like "shipment error".   Now when I check on the package's tracking, the last few lines of the tracking have been removed and the package is now back at its origin.

What happened?  Some shipment error appears to have occured, but why did the USPS erase the package's tracking history?

 

Subject: "Reliability of USPS tracking information"
Date Posted: 12/1/2008 5:27 AM ET
Member Since: 5/19/2008
Posts: 562
Back To Top

It's not reliable as "tracking" information, only for Delivery confirmation (unless it's an Express piece) A lot of the scans that you see are when the package goes across a SPBS machine (Small Bundle Parcel Sorter) which has an overhead automatic scanner that catches the barcode as it goes past.

Kevin

Date Posted: 12/8/2008 11:29 PM ET
Member Since: 11/29/2008
Posts: 28
Back To Top
Even though it's for confirming delivery, I use it as tracking and find the information on the USPS site does get updated much of the time. Sometimes the status remains "package at local PO where you left it" until it is actually delivered, but often it gives updates so I know that is has left my PO and when it's near the destination PO. So, to answer your actual question: I find it reliable when it is there, but it's not always there until the final drop.
Date Posted: 12/9/2008 1:23 AM ET
Member Since: 8/21/2006
Posts: 4,790
Back To Top


Last Edited on: 1/31/09 11:07 PM ET - Total times edited: 1
Date Posted: 12/10/2008 2:14 PM ET
Member Since: 11/7/2008
Posts: 25
Back To Top

I know here they never update until after my packages are delivered.  VERY annoying.

 

I am so irritated with my mail service right now I could scream.  I feel like tracking is completely useless.

 

:(

 

 

Date Posted: 12/10/2008 10:23 PM ET
Member Since: 6/27/2008
Posts: 22,885
Back To Top

FYI - Delivery Confirmation was never designed to be used for "tracking" a package.  The only service the USPS offers that actually is "tracked" from place to place is Express Mail.  Delivery Confirmation was designed to give the sender a way to find out when their package arrives at it's destination.

Every day I have customers come in to the PO and ask for "tracking" to be added to their package.  If I explain that the only service we offer that tracks their package is Express Mail - half the time the customer gets upset and says "I just need to know when it gets there!"  Most people still don't realize that DC#'s  are not "tracked".  When the service first started, there were a lot more scans done on those pieces because the PO was trying to be sure all the necessary scans were being done.  Now that the service seems to be fairly well established, a lot of those "test" scans are no longer required. 

Date Posted: 12/10/2008 11:46 PM ET
Member Since: 8/21/2006
Posts: 4,790
Back To Top


Last Edited on: 1/31/09 11:18 PM ET - Total times edited: 1
Date Posted: 12/14/2008 3:39 AM ET
Member Since: 11/6/2008
Posts: 110
Back To Top

DC is not intended for tracking, that is not the issue.

The issue is the USPS appears to have made a shipping error and then covered up their shipping error by erasing the scan history.  The issue is not whether or not USPS scans / tracks the package, but whether or not the USPS provides a trueful or a false scan history.  If the USPS covers up their shipping errors and lies about the tracking history then we can also not trust that the USPS is telling the truth about delivery confirmation either.



Last Edited on: 12/14/08 4:00 AM ET - Total times edited: 7